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Tricentis 2023 Predictions: AI Is Not Taking Jobs - It Is Empowering Testers


Industry executives and experts share their predictions for 2023.  Read them in this 15th annual series exclusive.

AI Is Not Taking Jobs - It Is Empowering Testers

By Kevin Thompson, CEO of Tricentis

Popularized in countless films and books, artificial intelligence (AI) has long been portrayed as the apex of technological achievement. Software and machines being able to replicate human processes - from HAL 9000 to Her - many of these depictions vary in their purpose from kind and caring to apocalyptic in nature. While our current AI capabilities are likely years or decades away from what we see on the big screen, the technology has already begun heavily influencing various industries over the past few years, and will continue to do so throughout 2023.  

The adoption of AI technologies has coincided with a digital transformation that has seen many business processes streamlined through virtual solutions. One of these fields that has begun leveraging new technology in recent years is the software and QA testing process. Manual testing was a norm for software developers who would spend countless hours configuring and running test after test to ensure applications were accurately executing their function.

While this worked, it was not efficient and compounded the risk of errors occurring more frequently. As a potential solution, automation was integrated to allow the process to be streamlined while also reducing the risk of error. Now, AI adoption is opening new doors in the testing industry.

Is My Job in Danger?

Despite its growing popularity, AI is still often looked upon with suspicion. Maybe we aren't yet afraid of a robot uprising or a "Terminator 2: Judgement Day" end of the world scenario, but there is real worry that AI will soon begin replacing the jobs currently occupied by real people. Soon, those on development or testing teams will have their duties usurped by machines and computers who can complete the same tasks in a fraction of the time, right? Wrong.

When it comes to DevOps, experts are confident that AI is not going to replace jobs. Rather, it will empower developers and testers to work more efficiently, leading to these groups becoming further intertwined in the coming year.

Empowering Employees

In 2023, we will see already lean testing and developer teams working more efficiently and with less risk as AI tools continue to be implemented in testing cycles. Integration with AI will augment people and allow exploratory testers to find more bugs and issues using data available to them. By locating these problems sooner, the process can then be completed at a much faster rate.

Additionally, AI-augmentation and the use of data will help to inform decision-making processes for testing and development teams by identifying patterns as well as outliers, again boosting the overall efficiency of the testing process and allowing applications to continuously ‘self-heal'. With these tools in place, teams can turn their attention and brain-power to tasks that are more strategically important in helping organizations continue to move forward.

An AI Augmented DevOps Future

With DevOps teams anticipating AI to deliver significant benefits at every DevOps stage, AI certainly has a significant role to play in the future of software testing. As more organizations embrace AI, it will continue to evolve the role of testers and developers who utilize the tools on a daily basis.  However, AI will not be taking those jobs, but rather intertwining with  teams to create a more streamlined work environment where results and insights are gained quicker and without error. This will be evident in 2023 as AI adoption continues to rise.




Kevin Thompson is Tricentis' Chief Executive Officer and Executive Chairman of the Board. He joined Tricentis in April 2021.

Most recently Kevin served as President and Chief Executive Officer of SolarWinds until his departure from the company at the end of 2020. He previously served as Chief Financial Officer and Treasurer from July 2006 to March 2010, and as Chief Operating Officer from July 2007 to March 2010.

Prior to joining SolarWinds, Kevin was Chief Financial Officer of Surgient, Inc., a software company, from November 2005 until March 2006 and was Senior Vice President and Chief Financial Officer at SAS Institute, a privately-held business intelligence software company, from August 2004 until November 2005. From October 2000 until August 2004, Kevin served as Executive Vice President and Chief Financial Officer of Red Hat, Inc., a publicly-traded enterprise software company.

Kevin holds a B.B.A. from the University of Oklahoma.

Published Wednesday, December 14, 2022 7:31 AM by David Marshall
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