NTT DATA has announced a new partnership with
WalkMe. Together, NTT DATA
and WalkMe will work to accelerate the modernisation efforts of clients
worldwide, with WalkMe's Digital Adoption Platform (DAP) providing
holistic control of transformation efforts.
DAPs are critical in the battle to ensure digital transformation
projects succeed, as they reduce digital friction and increase end-user
productivity during software transitions, which is a major cause for
digital transformation projects failing. As a result, DAPs are set to
play a major role across the entire technology stack, with Gartner
estimating that seven out of ten organisations will use them by 2025.
The new partnership will enable NTT DATA's clients to use the WalkMe
platform to get visibility into adoption challenges - whether it be
around productivity, usability, compliance, or beyond. WalkMe then
enables NTT DATA to take a people-first approach to embracing the
exciting but constant changes in technology as an advantage, as opposed
to a risk.
The benefits are clear for businesses. WalkMe radically improves the
adoption journey within a digital transformation initiative and enables
businesses to fully leverage their investments in new technology. WalkMe
customers have seen a 60% reduction in training time following digital
transformation, 50% savings in IT and help desk savings, and overall
return on investment of 368% on the cost of the platform.
Jim Nairn, Senior Vice President of Alliances and Channels at WalkMe,
said: "We are delighted to be partnering with NTT DATA on a global
scale to help businesses maximise their investments and get the most out
of their technology. It's exciting to have a major new global partner
with the desire to work so closely and collaboratively with us, and
we're looking forward to helping businesses realise the full potential
of their digital transformation investments, together."
Mike Jones, VP Partners & Alliances at NTT DATA UK&I,
said: "We're looking forward to working more closely with WalkMe, to
bring its digital adoption platform to more of our customers worldwide.
We have already delivered productive digital adoption client engagements
together, where the time to value was impressively short. DAPs are a
critical part of the modernisation process, empowering businesses with
the understanding of why they aren't hitting ROI targets, as well as
sharing a way to reach those targets, and demonstrating the benefits of
doing so."