ServiceNow launched
ServiceNow Cloud Observability,
one of the industry's first integrated end-to-end observability
solution for cloud applications. Powered by observability leader
Lightstep, which ServiceNow acquired in May 2021,
ServiceNow Cloud Observability helps organizations manage the growing
scale and complexity of cloud and cloud-native infrastructure and break
down siloes for complete visibility across the entire enterprise, all
within a unified solution.
IDC forecasts that the observability market will reach $9.08 billion by 2025.
As enterprises increasingly move from traditional IT operations to
cloud-native infrastructure, developer teams need to better monitor,
manage, and maintain their digital business applications. Traditional
legacy or point solutions are either costly, only able to solve a
portion of the problem, or require vendor-specific skillsets. combines
operational monitoring and observability data for cloud and cloud-native
applications into a holistic, end-to-end solution for IT performance.
With Cloud Observability, IT teams can identify and solve issues faster,
making their entire stack of software and services more reliable and
resilient.
"Historically, managing cloud and cloud-native applications in
enterprise environments has been complex, as many organizations are
dependent upon traditional infrastructure and legacy services. This has
forced businesses to invest in multiple observability tools to improve
application performance across estates, creating massive challenges for
IT teams as they navigate siloed visibility to resolve issues," said Ben
Sigelman, general manager of Cloud Observability and co-founder of
Lightstep. "ServiceNow Cloud Observability solves this problem. With a
unified, scalable cloud-native observability solution connected to the
Now Platform, we are helping digital businesses seamlessly integrate
observability into their most essential operations."
ServiceNow Cloud Observability is one of the industry's only solutions
that brings critical telemetry data (logs, metrics, traces) together,
enabling teams to improve security, workflows, collaboration, customer
and employee experiences, and ROI. Building off existing solutions on
the Now Platform, ServiceNow Cloud Observability helps organizations
easily identify issues and reduce outages so they can protect revenue
and boost customer satisfaction.
ServiceNow Cloud Observability also includes two new capabilities:
-
Cloud-Native Logging: In 2022 ServiceNow acquired Era Software.
Harnessing Era Software's cloud-native logging technology, ServiceNow
is introducing fully integrated, scalable log management capabilities
for cloud-native apps, to give a complete view of all digital user
interactions and reduce non-essential data, saving time and resources
for DevOps teams.
-
Service Graph Connector: Enables organizations to easily
pull data from cloud frameworks like OpenTelemetry and Kubernetes
directly into ServiceNow IT Operations Management (ITOM) without any
additional tooling, connecting cloud insights with IT infrastructure
from one solution. Service Graph Connector reduces the time it takes to
gain valuable insight into cloud app performance and allows
organizations to act faster without sacrificing security.
ServiceNow has been steadily building towards the launch of ServiceNow
Cloud Observability through acquisitions of observability leaders
Lightstep in 2021 and Era Software in 2022 and recent product updates
like OpenTelemetry portability and Unified Query Language.
These enhancements are the building blocks for ServiceNow Cloud
Observability and complete the picture of visibility across the
enterprise.
Availability:
ServiceNow Cloud Observability is generally available now.