SIOS
Technology Corp., an industry leader in application high
availability (HA) and disaster recovery (DR), announced its Customer Success
Department was
named the winner of a Bronze Stevie Award in the Customer Service Department
of the Year category in The 21st Annual American Business Awards.
The
American Business Awards are the U.S.A.'s premier business awards program. All
organizations operating in the U.S.A. are eligible to submit nominations -
public and private, for-profit and non-profit, large and small. Nicknamed the
Stevies for the Greek word meaning "crowned," the awards will be
presented to winners at a gala ceremony at the Marriott Marquis Hotel in New
York on Tuesday, June 13. Tickets
are now on sale.
SIOS
Technology delivers failover clustering software that protects critical
applications, databases, and ERPs such as SQL Server, SAP HANA, Oracle, and
MaxDB from downtime and disasters. Downtime for these systems can have dire
consequences, including: loss of end-user productivity, missed production
deadlines, reduced customer satisfaction/loyalty; and increased IT cost.
"The
Customer Success Team has made significant improvements in the customer
experience, resulting in a 94% customer satisfaction rating and a smoother
transition from pre-sales to post-sales, reducing the number of support
tickets, and providing easier access to the technical expertise they need,"
said Masahiro Arai, Chief Operating Officer, SIOS Technology. "I commend our
Customer Success Team on this very deserving recognition."
More
than 3,700 nominations from organizations of all sizes and in virtually every
industry were submitted this year for consideration in a wide range of
categories, including Startup of the Year, Executive of the Year, Best New
Product or Service of the Year, Marketing Campaign of the Year, Thought Leader
of the Year, and App of the Year, among others. SIOS Customer Success Department was nominated in the
Customer Service Department of the Year category.
More
than 230 professionals worldwide participated in the judging process to select
this year's Stevie Award winners. Judges who
evaluated SIOS' Customer Service Team gave it many accolades, including:
-
"SIOS
Technology cares about better overall customer satisfaction and a smoother
transition from pre-sales to post-sales. Moreover, it is an innovative company
that has identified a trend in good sales."
-
"SIOS
Technology's investment in a customer account information process reveals a
commitment to customer service from the beginning of the sales cycle. Their
investment in mixed media indicates they seek to meet clients where they are
and asynchronously. Moreover, SIOS' investment in professional development
ensures that customer service reps are knowledgeable and relevant."
-
"A lot of bold
changes made here all while achieving a 94% customer satisfaction rating."
"It
is very gratifying for us to be able to recognize the achievements of such a
wide variety of organizations, teams, and individuals in the 21st
ABAs, and we look forward to bringing them together in New York on June 13 to
celebrate with them," said Maggie Miller, president of the Stevie Awards.
Details
about The American Business Awards and the list of 2023 Stevie winners are
available at www.StevieAwards.com/ABA.