Red Hat announced that Salesforce is standardizing its global hybrid cloud infrastructure on Red Hat
Enterprise Linux. Helping the company to drive business transformation
at scale to meet customer demand, Red Hat Enterprise Linux provides a
more flexible and consistent foundation for security-enhanced hybrid
cloud deployments. The platform enables Salesforce to free up valuable
developer resources while at the same time consolidating IT systems, all
helping to generate better business outcomes for customers.
Salesforce is a customer-centric, innovation-driven provider of
cloud-based customer relationship management (CRM) systems, using a
software-as-service model to support a robust customer base. Over the
years, Salesforce has continued to grow and evolve its offerings to
incorporate breakthrough technologies such as artificial intelligence
(AI), automated self-service tools and real-time data insights to
support customer business needs. In doing so, Salesforce relies on a
massive IT footprint that spans hundreds of thousands of systems running
in traditional datacenter environments and in Hyperforce, Salesforce's
platform architecture designed for the public cloud. The company's rapid
growth and innovation adoption also led to a heterogeneous operating
system environment, including CentOS Linux 7, which required additional
maintenance and management from Salesforce's skilled infrastructure
teams.
Now, Salesforce is standardizing the full scope of its
hybrid cloud infrastructure on the world's leading enterprise Linux
platform, Red Hat Enterprise Linux.
With this migration, Salesforce intends to gain even more efficiency in
its IT operations, enhancing developer productivity and fueling greater
innovation across the customer experience. Red Hat Enterprise Linux
offers the necessary stability for modern IT workloads and
enterprise-grade hybrid cloud deployments, enabling organizations to run
applications anywhere while providing ease of management across
on-premises and cloud environments.
By migrating its global
infrastructure from CentOS Linux to Red Hat Enterprise Linux, Salesforce
seeks to realize key benefits such as:
- Optimized performance and efficiency
across various hardware and software architectures, including ARM,
which enables Salesforce engineering teams to more easily adopt
breakthrough technologies without incurring new infrastructure demands.
- Meeting customers where they are
with a hardened platform that can drive more consistent innovation
across the hybrid cloud, from the datacenter to public clouds to the
edge, with the capacity to support unique customer use cases regardless
of location or scale.
- Improved system security measures
with Red Hat Enterprise Linux's layered approach to IT environment
security, including support for many of the latest cryptographic and
secure computing innovations.
- Enhanced customer support experiences
through Red Hat's award-winning support team, enabling Salesforce
engineering to focus on delivering customer value without being bogged
down in the minutiae of managing an operating system at cloud-scale.
Salesforce has a longstanding history of collaboration with Red Hat and IBM Consulting
to support customers with reliable cloud infrastructure and
architecture for optimized CRM performance. With today's announcement,
Salesforce is expanding upon relationships with Red Hat and IBM to
modernize its cloud infrastructure for evolving customer needs.
"As
pioneers and leaders in our respective fields, Red Hat and Salesforce
have a deep understanding and appreciation for constant transformation
and relentless innovation in driving improved customer success. This
collaboration highlights this shared commitment, as Salesforce can
remain laser-focused on the customer experience, while Red Hat brings
its decades of expertise in enterprise open source technologies and
hybrid cloud infrastructure in support of their efforts to address
dynamic customer needs." --
Matt Hicks, president and chief executive officer, Red Hat"Customer
centricity lies at the heart of everything we do. With Red Hat
Enterprise Linux, our global IT operations will innovate faster than
ever to deliver the reliable, scalable experiences our customers
demand." -- Srini Tallapragada, president and chief engineering officer, Salesforce