Amdocs announced their plan to expand their strategic partnership with Microsoft to further bring verticalized GenAI capabilities to the telecommunications industry, combining Amdocs amAIz platform and Microsoft Azure OpenAI Service.

To ensure ongoing innovation related to GenAI in the telecom industry, Amdocs and Microsoft will also establish a dedicated lab and center of excellence to further productize GenAI applications, accelerating the adoption of GenAI technologies for communications service providers (CSPs). Amdocs and Microsoft are already engaging with leading CSPs around the world, implementing their joint go-to-market strategy.

"The enhanced strategic partnership between Microsoft and Amdocs marks a significant advancement in bringing state-of-the-art generative AI capabilities to the forefront of the telecommunications sector," said Anthony Goonetilleke, Group President of Technology and Head of Strategy, Amdocs.

"Together, Microsoft and Amdocs contribute decades of cloud, AI and telecom expertise to ensure we deliver exceptional generative AI-enhanced customer experiences that span care, commerce, network and operations. The collaboration is designed to drive tangible business results by combining deep expertise in the communications industry with world-class, trusted generative AI technology and industry verticalization that propels customers from experimentation to carrier-grade outcomes. The amAIz platform accelerates data ingestion, introduces our patent-pending Large Language Model (LLM) routing capabilities, enhances model precision through Retrieval Augmented Generation (RAG), and optimizes token consumption, thereby ensuring cost-effectiveness."

"Our continued work with Amdocs demonstrates our mutual commitment to industry innovation by helping CSPs accelerate their transformation enabled by generative AI," said Silvia Candiani, Vice President, Telecommunications and Media at Microsoft. "By using Amdocs' telco solutions and deep industry expertise, along with the trusted, enterprise-class Microsoft Azure OpenAI Service, we can help drive business transformation for CSPs worldwide while also bringing innovative use cases to market for both consumer and enterprise customers."