Boomi announced findings
from its Boomi
Discovery Report, commissioned by 451 Research. The report, based
on perspectives from 650 business and IT leaders across a broad range of
industries, outlines how enterprises are using Generative AI (GenAI) to
integrate systems and automate processes, and how this has helped their
business operations as a result.
Every business is grappling with growing digital fragmentation -
from application sprawl and disconnect between departments, to rising costs and
skills shortages. GenAI delivers the promise of more efficient and
cost-effective operations and improved customer and employee experiences, but
only for businesses that embrace it.
According to the Boomi Discovery Report, organizations are seeing
GenAI's immediate impact on integration. More than half of respondents (55%)
said GenAI was very important for integrating data, applications, and
processes. Moreover, the global drivers of AI adoption included increased
productivity (which 44% of executives cited), increased sales and revenue
growth (40%), and improved customer experience (39%).
However, respondents acknowledged the complexity that's often
associated with integration. Many times, integrating data and systems can bring
challenges that prompt security and privacy concerns (42%), data quality and
availability challenges (42%), and model training, accuracy, and reliability
(31%). According to the report, 90% of respondents agree that GenAI has the
potential to improve the speed and quality of the development and automation of
data, application, and process integrations.
"The ability to seamlessly integrate and automate business
processes has long been a top priority for many enterprises," said Steve Lucas,
CEO at Boomi. "As organizations scale and continue to navigate unforeseen
business challenges, it will become more difficult to keep track of all the
data, technology, and processes necessary to achieve business goals. Generative
AI can be a powerful tool for today's enterprises, streamlining valuable
integration and automation practices and freeing IT teams to focus on innovation.
Finding ways to leverage GenAI effectively is the next business prerogative.
Boomi is not only helping get businesses ready for it, but also leading the
GenAI charge in the integration and automation space."
Additional key findings from the report include:
- IT leaders have more trust in GenAI
than business leaders: IT
CxOs have a higher rate of trust - 82% either "completely" or "somewhat"
trust the output of GenAI, versus 63% of business CxOs.
- Accuracy and consistency are major
factors driving trust in GenAI: More
than half of business leaders (57%) cited accuracy and quality of AI
outputs as a factor in their trust of AI. Just under half (48%) cited
consistency and reliability as an AI trust factor.
- Enterprise execs see tremendous
value in GenAI: Leaders
cited improved process accuracy and consistency (38%), cost reduction
(38%), innovation and creativity (34%), streamlined operations (31%),
optimized resources (28%), and enablement of competitive advantage (27%)
as top potential benefits for leveraging GenAI.
- GenAI has widespread value for
integrations: All
respondents believe that virtually any type of integration would benefit
from GenAI-assisted integration platforms.
"Integration and automation are the foundation upon which
enterprises build business agility," said Matt McLarty, CTO at Boomi. "However,
integrating and automating systems isn't always easy. This is why it pays off
to have a unified approach for both. With a unified platform, powered by AI
technology, enterprises can gain the advantages of comprehensive integration
and automation while mitigating unwanted complexity."
For more information on the 2024 Boomi Discovery Report, click here.