Kaseya
announced Kaseya 365 User, joining Kaseya 365 Endpoint which launched in April
2024, at DattoCon
Miami. Kaseya 365 User gives managed service providers (MSPs) the ability
to help their customers prevent, respond to and recover from threats to user
identity and security. Kaseya also announced it has acquired SaaS
Alerts, an industry-leading cybersecurity company that helps MSPs monitor
and protect customer's SaaS application usage. SaaS Alerts' technology is
included for free as part of the Kaseya 365 User subscription, adding
significant value to the new subscription for MSPs.
"Our
mission is to make our partners more profitable, by providing them a platform
that provides far more AI-based automation than otherwise available, and
offering that platform at a fraction of the cost," said Fred Voccola, CEO,
Kaseya. "When we launched Kaseya 365 Endpoint earlier this year, the
market response was astounding. Our goal from the beginning of our journey was
to ensure our MSP partners get the recognition and financial benefits that
match the enormous value they provide to SMBs around the world. Now, with
Kaseya 365 User, we get to take another major step. Our partners can better
protect themselves and their customers, automate service delivery and once
again vastly improve their unit economics for greater profitability."
While
small businesses power the global economy, their technology infrastructure is
largely dependent on MSPs to protect user data and respond to ever-present
cyber threats. With Kaseya 365 User and Kaseya 365 Endpoint, MSPs can now offer
comprehensive protection for small business owners and their customers.
"Now
more than ever, there is a massive advantage to being an MSP powered by
Kaseya," said Nick Martin, Director of Managed Services, Mainstreet IT
Solutions. "It's a true competitive advantage because with Kaseya 365 User
we're getting more for less money, and we can pass along savings to our
customers without sacrificing anything."
SaaS
Alerts, a critical component of Kaseya 365 User, is the leading SaaS security
platform for MSPs. This innovative technology allows MSPs to monitor and
remediate any potential threat to their critical business applications or users
in SaaS environments in real time and ensure critical business applications are
safe from both internal and external threats.
"As
cyber threats are becoming more sophisticated, MSP tools need to evolve,"
said Jim Lippie, CEO, SaaS Alerts. "With cloud detection and response,
MSPs can identify breaches and act on them quickly. This is a must-have for
MSPs to protect their customers."
DattoCon Miami Highlights
This
year's Kaseya DattoCon event includes nine training sessions and six workshops
so attendees can become better versed in the products they already own. Notable
sessions include keynotes with Kaseya CEO Fred Voccola, philanthropist and
innovator Mick Ebeling, and wildlife photographer Ron Magill. The event will
end with the much-anticipated Golden Datto and Cooper Cares Awards and a Fright
Night Halloween party.
Additional
key announcements from Kaseya include:
- Backup Concierge
Program: Backup is
the last line of defense and one of the most important tools for an MSP,
but it represents one of their largest spends and highest risks. Kaseya is
committed to solving the challenge, both commercially and technically,
with a $10M investment in the new Backup Concierge Program. This program
is free for Kaseya Datto backup customers and is purpose-built to ensure
they are optimizing their profitability, as well as supporting their
technical needs throughout the data protection journey for new and existing
clients.
- Next Gen
Endpoint Backup:
Building on its commitment to protect data everywhere, Datto's Endpoint
Backup expands to offer better control, more flexibility, and greater
restore options - while still at a price point which makes it more
profitable than any competitive solution on the market. Purpose-built for
MSPs, it boasts centralized, policy-based management; smart scheduling
with custom controls (ie, business hours); full control over throttling,
data regions, and selective backup configurations (inclusions/exclusions);
and is fully integrated with popular MSP solutions like IT Glue, PSAs,
RMMs and more.
- Cooper Copilot
Expands to PSA:
With new AI features, Kaseya BMS and Autotask both amplify technicians'
ability to swiftly act and communicate. Smart Ticket Summary saves time
spent reading through tickets to see actions already taken, distilling it
into a succinct recap. Smart Writing Assistant empowers technicians to
send clear and professional messages to end-users by transforming their
technical expertise into simple communication. Smart Resolution Summary
automatically captures and documents the steps, actions and outcomes involved
in resolving IT tickets, creating a detailed record for future reference
and faster issue resolution. These features streamline the ticket
resolution process so techs can do more in less time.
- Better Together: Network Detective Pro and audIT
are now one platform delivering unparalleled audit, discovery and
reporting to MSPs to close more business and increase profits by
showcasing IT value. New and existing partners get the automated
capabilities of Network Detective Pro coupled with the dynamic
presentation layer of audIT at no additional cost.
- New Capabilities to Vonahi: Vonahi has introduced a new
prospecting test feature that allows MSPs to offer potential clients a
preliminary pentest evaluation to demonstrate immediate value. Further,
custom-branded reports can now be exported to Microsoft Word for full
customization that allows MSPs to add additional data and customize report
themes to fit their company brand.
Kaseya
365 User is a new subscription offering in addition to Kaseya 365 Endpoint
(formerly Kaseya 365), which was introduced in April. Less than six months
after launching, Kaseya 365 Endpoint now protects more than 5.5 million
devices.