New feature combines crowdsourced customer reports and AI-driven
automation to protect brands from fraud schemes
To fight the sharp rise in
AI-backed fraud schemes, Bolster, a leader in multi-channel phishing
protection, has released Bolster AI Security for Email, a new feature that
automates the analysis and mitigation of cyber threats reported through
customer abuse mailboxes.
Large brands and enterprises are
facing a flood of phishing, impersonation, and scam attempts, with some brands
receiving upwards of 30,000 emails per month from customers reporting
suspicious activity. For SOC personnel, handling these reports manually is
inefficient and requires specialized knowledge. Additionally, manual processes
can take, on average, days to weeks for each individual takedown, with impacts
felt by multiple departments including Customer Support, Cybersecurity, Fraud
Protection, Legal, Marketing, and more.
"Manual triage and processing by
Tier-1 and Tier-2 security operations center (SOC) analysts is time-consuming
and wildly costly for organizations. These cybersecurity inadequacies have
substantial impacts on security teams, and importantly, on the customer
experience," said Alain Mayer, VP of Product at Bolster. "This can result in
significant customer churn and financial losses. We are empowering
organizations to avoid these challenges by providing AI tools that are
efficient, and automate the fight against phishing scams, impersonation and
other fraud schemes."
Bolster AI Security for Email
handles the entire lifecycle of a threat, from identifying domain registrants
to sending cease-and-desist letters and coordinating global takedowns. During
beta, the Bolster team identified a high true positive accuracy, with large
brands seeing ~35% true positive rate, meaning about 1 in 3 reports of threat
are legitimate. This helps organizations to focus resources on real issues,
while also reducing internal costs. A recent study has shown that 15% of
scammed users do not renew their licenses. AI-driven remediation can help to
prevent this.
"This new feature doesn't just stop
phishing threats-it protects your customers' trust. By enabling direct customer
generated reporting and automating rapid threat mitigation, brands can
demonstrate an active commitment to security," continued Mayer. "This goes
beyond employee-driven models by directly engaging those who are most affected.
While other tools focus on AI-driven analysis with human oversight, Bolster AI
Security for Email fully automates the entire process, from triage to
communication with customers, once a threat is neutralized."
Additionally, AI Security for Email
scales effortlessly, so SOC teams can manage tens of thousands of customer
reported emails monthly without requiring additional internal resources.
This means that takedowns
that used to take 1-2 days can now happen in just a few hours, preventing
damage before it escalates.
For more information about Bolster AI Security for
Email, visit https://bolster.ai/platform/ai-security-for-email