GoTo announced a series of updates to its
flagship IT solutions GoTo Resolve and LogMeIn Rescue. These enhancements include
advanced AI capabilities, improved device management, and streamlined workflows
to help IT teams operate more efficiently and address the evolving endpoint
management landscape and needs of modern businesses.
As IT
environments grow increasingly complex, companies need tools that go beyond
fixing immediate issues and enable proactive management. GoTo's latest
innovations equip IT professionals with smarter solutions to shift from
reactive troubleshooting to proactive problem-solving, so IT teams can maximize
their resources and maintain control of sophisticated infrastructure.
The
latest features for the GoTo Resolve Unified Endpoint Management (UEM) solution
are designed to provide the simplicity, short time-to-value, and efficiency
that small and midsize businesses (SMBs) and Managed Service Providers (MSPs)
need to stay ahead in a competitive market, including:
- AI-powered Helpdesk Enhancements: Speed up ticket
resolution with automatic summaries, suggested replies, and a user-facing
troubleshooting assistant.
- AI-enhanced Knowledge Base: Automatically
create, manage, and retrieve essential IT information and troubleshooting
guides.
- Windows Update Policies: Automate patch
management for improved system security.
- Expanded Remote Execution: Simplify workflows
with a new script library and pre-built automation templates.
- Problem Management: Automatically link
and manage related tickets to streamline resolution processes and provide
insights into incident patterns.
Additional
enhancements for Rescue offer enriched enterprise-scale IT and customer support
to more easily manage and secure devices and data:
- Redesigned Device Manager: Organize and manage
unattended devices at scale with a more intuitive and efficient interface.
- Unattended Privacy Mode: Protect sensitive
data during remote support sessions with enhanced privacy controls
including screen blanking and mouse locking.
"At
GoTo, we're committed to delivering innovative IT management and support
solutions that empower teams to work smarter," said Olga Lagunova, Chief
Product and Technology Officer at GoTo. "These updates for GoTo Resolve and
Rescue leverage AI, automation, and integrations to transform how IT teams
operate. By enabling proactive problem-solving, scalable support, and more
efficient workflows, businesses of all sizes can thrive in an ever-changing
technological landscape."
These
updates are part of a broader wave of innovation from GoTo in 2024, with over
60 new features launched this year alone. GoTo Resolve introduced powerful
features to empower IT teams with practical AI, automation capabilities, and
streamlined endpoint management:
- GoPilot Interactive AI Assistant: An always-on AI
helper that autonomously detects, resolves, and prevents endpoint issues
while providing IT agents with real-time support for queries and
troubleshooting.
- Self-Healing Alerts: Proactively
identifies and resolves potential issues before they disrupt operations,
ensuring seamless workflows.
- Software Asset Management: Streamlines the
monitoring and management of software inventories directly from the
console.
- New Integrations: Start and share
support sessions directly within tickets generated in Jira Service
Management, ConnectWise Manage, and Freshdesk.
Rescue's
enhancements also empowered enterprise IT teams to support employees and
customers in the systems where they are already working, providing unparalleled
support flexibility and driving improved service delivery:
- Rescue Web Technician Console: A browser-based
console that allows IT professionals to deliver streamlined support from
any device, eliminating the need for pre-installed software.
- New and Improved Integrations: Improve workflows
with new Microsoft Teams and Jira Service Management integrations, an
enhanced Salesforce integration for remote support, and a new Live Lens
integration with ServiceNow.
For more information,
visit
goto.com/resources/product-updates