SolarWinds announced that it has signed an agreement to acquire Squadcast, a customer-loved incident response solution company based in San Francisco. Squadcast, an advanced alternative to PagerDuty and OpsGenie, unites on-call alerting and incident response along with Site Reliability Engineering (SRE) workflows under one hood to automate human tasks efficiently.

Squadcast users report benefits like a 68% reduction in the average mean time to remediation (MTTR), and savings of 1,000 work hours and $500K in costs. Chosen by customers like Redis, Charter, and Mailbird, its products are guided by a customer-centricity that aligns well with the SolarWinds mission and commitment to the technology professional community.

"With the industry battles to operationally manage and control hybrid ecosystems and the massive influx of alerts, IT professionals need a more powerful solution to cut through the noise," said Cullen Childress, SolarWinds Chief Product Officer. "The addition of intelligent incident response from Squadcast to the SolarWinds Platform further accelerates MTTR, allowing practitioners to not only accelerate time to detection of incidents but to remediate those incidents in an accelerated manner, maximizing their operational resilience."

"Squadcast is excited to join forces with SolarWinds to help customers make their worlds more reliable," said Amiya Adwitiya, Squadcast Founder and CEO. "By optimizing incident response with AI, customers reduce noise, enhance efficiency, and resolve incidents faster-so they can focus on what truly matters."

SolarWinds empowers customers to navigate complex hybrid and multi-cloud IT environments, accelerating modernization and cloud migration initiatives. In 2024, the company launched new capabilities to SolarWinds Observability Self-Hosted and SolarWinds Observability SaaS, along with enhancements to its service management and database monitoring solutions. SolarWinds also introduced new AI-powered features across its ITSM, database, and SaaS observability platforms.

Key Benefits

• AI-Powered Isolation and Focus
  • Isolates the most critical alerts, reducing noise and distractions.
  • Enables teams to focus on the right issue faster.
• Unified Collaboration and Communication
  • Enhances team collaboration and communication through live on-call management, over 200 integrations, including Microsoft Teams and Slack, and status pages.
  • Provides tools for effective communication with each other and customers on ongoing incidents.
• Structured Incident Resolution and Insights
  • Manages the incident resolution process, allowing teams to focus on remediation.
  • Centralized insights on service health to understand performance and focus on improvements.

On April 2, SolarWinds product leaders will share the latest in incident response and operational resilience, including a round table discussion with Torsten Volk, Principal Analyst, Application Modernization at Enterprise Strategy Group. Register for the free SolarWinds Day: The Era of Operational Resilience virtual event to learn more about these latest SolarWinds monitoring, observability, and service management innovations: https://www.solarwinds.com/solarwinds-day.

"In today's fragmented landscape, most IT environments lack not only a unified, end-to-end view of a system's health and performance but also the ability to efficiently remediate issues and provide meaningful business insights," said Torsten Volk, Principal Analyst, Enterprise Strategy Group. "Despite investments in monitoring tools and platforms, organizations are struggling to maintain operational resilience. This tool sprawl has created a critical visibility gap, with 52% of organizations still lacking full-stack observability. Addressing this critical challenge is essential for organizations to diagnose and remediate issues proactively before they impact the business."