Accelsius announced the launch of NeuGuard, a comprehensive support program designed to provide unmatched cooling reliability in the era of AI and advanced computing.

NeuGuard provides peace of mind to data center operators facing the challenges of cooling next-generation AI and high-performance computing systems. Available today, the program is built on the foundation of Accelsius' robust and resilient NeuCool system and is supported by one of the largest providers of warranty-related insurance in the United States. CNA developed a custom multi-year warranty program based on the resilience and quality of the NeuCool system.

"Data center operators have invested tens of millions of dollars in their server racks, and the need for reliable cooling solutions has never been greater," said Josh Claman, Accelsius' CEO. "NeuGuard is designed to protect these substantial investments while maximizing system uptime and providing professional, timely and accurate support."

Avoiding outages is a top priority for data center owners and operators. Over half (54%) of the respondents to the 2024 Uptime Institute data center survey said their most recent outage cost more than $100,000, with 16% saying it cost more than $1 million.

To provide added assurance, NeuGuard offers coverage of up to $100,000 per rack for internal damage caused by any NeuCool internal leaks. While NeuCool uses a non-conductive, eco-friendly refrigerant that minimizes risk, this coverage underscores Accelsius' commitment to reliability and customer peace of mind.

"Protecting critical computing infrastructure is more important than ever," said Jeff Manuel, Vice President of Underwriting for CNA Warranty & Alternative Risks. "Our tailored insurance underwriting and program coverage for NeuGuard demonstrate our commitment to addressing the evolving needs of the data center industry."

Robust and Resilient Design

NeuGuard is built on NeuCool's industrial-grade components and principles. The system features multiple redundancies and hot-swappable elements, including pumps, power supplies, control boards and sensors, devised to provide continuous operation even during maintenance.

The system is designed to minimize downtime by requiring minimal intervention from certified HVAC technicians. Most maintenance and service operations can be performed by on-site staff, further reducing operational costs and potential downtime.

Extensive Support Network

Accelsius leverages a network of Authorized Service Partners (ASPs) with decades of data center and IT experience to provide comprehensive support. This ecosystem of proven thermal and operational experts affords customers professional, timely and accurate lifecycle support from the early planning phase through architecting, deployment, commissioning, support and lifecycle services.

NeuGuard offers a range of standard and optional support and white-glove professional services. This flexibility allows data center operators to tailor the program to their specific needs, ensuring they receive the most relevant and cost-effective support for their unique infrastructure.

Building on this foundation, Accelsius now offers server-level warranties for leading OEMs globally. Following rigorous testing and validation by key OEM providers, SKU-level warranties are being introduced, ensuring comprehensive client coverage alongside the NeuGuard offering.