11:11 Systems announced it has been named the Top Vendor NPS: All Cloud
by AVANT, a leading distributor of next-generation technology
solutions. This prestigious award recognizes 11:11 Systems for achieving
the highest Net Promoter Score (NPS) among all cloud vendors in AVANT’s
extensive portfolio, based on data collected through their exclusive
Pathfinder Provider Analytics survey.
11:11 Systems accomplished particularly high scores in the categories of
“Customer Sales Experience with a Vendor,” “Solution Delivered
Expected,” and “Channel Sales Experience with a Vendor,” and received or
equaled the high scores in five of the six categories measured by
AVANT. 11:11 Systems also scored 18 points higher than the average of
other cloud vendors who partner with AVANT.
“We are thrilled to be recognized as AVANT’s Top Vendor NPS: Cloud,”
said Moosa Matariyeh, VP of Global Channels and Solutions at 11:11
Systems. “This award is a true testament to the dedication and expertise
of our team, who consistently deliver exceptional cloud solutions and
service to our customers. We are committed to helping our customers
leverage the power of the cloud to achieve their business goals and
objectives and look forward to continued partnership with AVANT.”
Net Promoter Score (NPS) is an industry-standard metric used to gauge
customer satisfaction and loyalty. A high NPS score indicates that a
customer is highly likely to recommend a company’s products or services
to others. 11:11 Systems’ impressive NPS score reflects the company’s
commitment to providing best-in-class cloud solutions, coupled with
unparalleled customer support.
11:11 Systems was recognized for its resilient cloud platform,
which helps organizations modernize, protect and manage their
environments simply and securely. Solutions comprising the platform
include Disaster Recovery as a Service (DRaaS), Cloud Backup as a Service (BaaS), Infrastructure as a Service (IaaS), Connectivity, Managed Security Services and more.
According to Shane McNamara, EVP of Engineering and Operations at AVANT,
“We’re proud to partner with best-in-class cloud providers like 11:11
Systems to deliver a superior end-to-end experience, leveraging 11:11’s
resilient cloud platform, to both Trusted Advisors in the channel
partner community and their customers.”
AVANT determined its top vendors
through NPS scores gathered from post-sale surveys that technology
advisors filled out after the implementation process had ended, which
were then vetted by data scientists.
