ControlUp, at the forefront of Digital Employee Experience
(DEX) management, announced the launch of ControlUp for Apps, a new
addition to its acclaimed ControlUp ONE DEX platform. ControlUp for Apps provides unparalleled real-time
visibility and proactive management for SaaS and web applications, addressing
critical visibility gaps that IT teams face in today’s era of hybrid and
composite employee workspaces.
The use of
SaaS applications is exploding, creating new security and management
challenges. According to the 2024 Gartner Magic Quadrant for SaaS
Management Platforms, “Through 2027, organizations that fail to
centrally manage SaaS life cycles will remain five times more susceptible to a
cyber incident or data loss due to incomplete visibility into SaaS usage and
configuration.” And further, “Through 2027, organizations that fail to attain
centralized visibility and coordinate SaaS life cycles will overspend on SaaS
by at least 25% due to unused entitlements and unnecessary, overlapping tools.”
“ControlUp for
Apps represents a pivotal advancement in how IT teams manage and optimize the
performance of the SaaS and web applications employees increasingly rely on to
get work done,” said Guy Weintraub, Vice President of Product, ControlUp.
“Using our deep insights and exclusive issue resolution processes, ControlUp
for Apps is uniquely positioned to transform the service desk’s approach to
application management, without requiring dedicated domain training or
expertise, making a significant impact on organizational security and
productivity.”
Easy to use
with fast time to value, ControlUp for Apps enables IT teams to quickly
identify and resolve issues specific to employee experiences or broader
systemic problems without the need for specialized SaaS expertise. This
capability is crucial, given the increasing reliance on diverse and complex
applications in enterprise environments. Key features for a range of use cases
include:
- For the IT Service Desk: Enhanced service desk efficiency by integrating key
performance metrics and errors into ControlUp ONE’s existing
employee-centric views. It allows service desk teams to quickly pinpoint
issues across the end user’s digital workplace, aiding in the rapid
identification and remediation of root causes related to SaaS or web
application issues. This improved troubleshooting capability ensures that
end users can return to peak productivity without unnecessary delays or
escalations. - For IT Desktop Teams: Provides IT desktop teams with enhanced visibility
into the digital workplace experience by monitoring SaaS and web
applications in real time. This visibility is crucial for identifying and
addressing blind spots that often cause delays and miscommunications among
technology teams. With ControlUp for Apps, desktop teams gain the insights
needed to preemptively address issues, without requiring domain-specific
expertise or training, reducing the finger-pointing that can occur between
technology owners. - For IT Operations: Offers IT operations teams comprehensive health and
usage insights for all monitored SaaS and web applications. The platform’s
intuitive dashboards display detailed performance data, enabling proactive
management of application health. This capability ensures that IT can
maintain high levels of service continuity and application availability,
which is critical for supporting the productivity of the modern workforce.
ControlUp for
Apps integrates technology acquired from Avanite, a pioneer in user and browser
management technology which became part of the ControlUp innovation engine in
November 2023. ControlUp for Apps is tightly integrated into the ControlUp ONE
platform and utilizes features such as custom reporting, alerting, and data
export automation to enrich the existing SaaS and web application data that
ControlUp already provides through features such as synthetic monitoring and
Secure DX User Risk Analytics.
ControlUp for Apps is available now for physical
endpoints as part of the ControlUp ONE platform.
