GoTo announced three powerful new AI features for LogMeIn Resolve designed to revolutionize IT management for small and
midsize businesses (SMBs) and managed service providers (MSPs). The new
features – Virtual Technician, Command Center, and Dynamic Insights – introduce
first-of-its-kind functionality to streamline workflows, resolve issues faster,
and eliminate inefficiencies. LogMeIn Resolve’s new capabilities empower IT
teams to shift from reactive, overburdened support to proactive, strategic
management, accomplishing more without needing to hire additional agents to
handle increased volume and complexity of demands.
“As a small team of agents, the Virtual Technician
streamlines repetitive tasks within our company by generating step-by-step
guides toward a defined goal, and as experienced technicians, we can review its
process, ensuring accuracy while allowing it to execute its predefined steps
without deviation,” said David Myers, IT Support Manager at Trycare Dental. “It
will be a massive improvement to our already amazing end user support without
using IT resources on menial tasks.”
Safely and Efficiently Automate
Workflows with Full Transparency
Virtual Technician takes the hassle out of
repetitive IT tasks such as software configuration and VPN troubleshooting.
Agents can use simple, natural language prompts to generate guided,
step-by-step workflows that are simple to review, approve, and execute.
Moreover, Virtual Technician learns from prior support operations to
automatically turn reactive responses into proactive automations. Teams can
generate workflows during live remote support sessions or as part of everyday
maintenance, transforming manual processes and internal documentation into
reusable, standardized automations – all without needing advanced scripting
expertise. This automation saves time, ensures consistency, and reduces the
chances of human error.
Faster,
Easier Insights in a Centralized Hub
Command
Center provides a smart dashboard that tackles information overload for IT
teams. It cuts through the noise of multiple device alerts, OS update backlogs,
and more to pinpoint the most urgent issues tasks and offer actionable,
tailored solution paths. This reduces the reliance on manual triage processes
and ensures teams quickly address problems before they escalate.
Eliminate
Guesswork with Real-Time Data
With
Dynamic Insights, IT teams have real-time, actionable data at their fingertips.
Using natural language queries, agents can quickly identify issues, assess
impact and scope, and coordinate resolutions. Dynamic Insights simplifies
problem-solving by providing a clear understanding of what’s happening within
the IT environment, enabling teams to address potential issues proactively and
maintain optimized system performance.
“We are continuously innovating
with AI, and LogMeIn Resolve is at the forefront of that innovation for IT and
unified endpoint management,” said Joseph George, General Manager of IT at
GoTo. “IT professionals are faced with an uphill battle juggling increasingly
onerous day-to-day tasks, unexpected fire drills, and growing security scrutiny
without the budgets to add resources. Resolve’s AI-driven capabilities
directly address these pressures. These new features capitalize on the breadth
of functionality in Resolve to give SMBs and MSPs the tools they need to make
better decisions, gain insights faster, predict potential issues, and ensure
more efficient use of their existing resources. It provides the effect of
adding a whole new team without the associated costs.”
The
latest updates build on LogMeIn Resolve’s practical AI capabilities introduced in the last year, including the GoPilot AI smart
assistant, AI-enhanced Knowledge Base and Helpdesk, and Helpline end-user
self-service tool.
