Goliath Technologies, a leader in end-user experience monitoring and troubleshooting software, announced today a new partnership with SSI, a global IT and cloud managed service provider. Goliath adds SSI to its growing list of managed service partners which includes HCL, Tech Mahindra, MTM, DXC, and many others. Service providers turn to Goliath when looking for purpose-built tools that can help them deliver high-performing end-user experiences across Citrix and VMware Horizon environments.
SSI originally turned to Goliath to help their customers understand how the end-user experience has changed since their employees started working from home due to COVID-19. Goliath offers specific functionality that measures and correlates data across the Citrix delivery infrastructure and end-user experience. Goliath’s End-User Productivity Report tracks how much time workers are active in a Citrix session and what applications they are using. Data from this report helps organizations make strategic decisions to better support employees while working from home.
Scott Urofsky, Chief Technology Officer of SSI, shares, “Our customers are asking for visibility to understand if their end users have access to the right tools to be productive while working from home. Goliath’s solutions provide insights into end-user behavior and documents performance metrics around logon times, session performance, and application availability. This data helps our clients better understand users’ experiences on Citrix in order to make better business decisions.”
SSI supports more than 10,000 Citrix users, enabling them to successfully and securely work from any location. Goliath’s products help SSI exceed customer performance expectations for end users and further establishes SSI’s commitment to supporting customers with secure mobility solutions.
“We are very pleased that SSI has selected Goliath Technologies to support their go-to-market services and strategy. Our value to service providers goes beyond technology as we understand and support their overall business and economic models,” says Thomas Charlton, Chairman and CEO of Goliath Technologies. “Our program provides the necessary resources and access to software that makes it possible for MSP partners to deliver exceptional user experiences across their Citrix and VMware Horizon environments.”
