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UNC Health Care Leverages IGEL in Virtual Desktop Infrastructure Deployment
UNC Health Care selected IGEL Universal Desktop Converter (UDC) and IGEL Universal Management Suite (UMS) for simplicity, cost-savings and security. This document outlines key findings on how IGEL helps organizations manage entire fleets of thin clients from a single console. In addition, you will see how IGEL Universal Desktop Converter provides IT organizations with the flexibility they need to convert any compatible thin client, desktop or laptop computer into an IGEL thin client solution, wi

UNC Health Care selects IGEL Universal Desktop Converter (UDC) and IGEL Universal Management Suite (UMS) for simplicity, cost-savings and security.

“The need to provide users with access to their desktops from any device anywhere, anytime is driving a growing number of IT organizations to migrate toward VDI environments,” said Simon Clephan, Vice President of Business Development and Strategic Alliances, IGEL. “One of the key advantages that IGEL brings to the table is the simplicity that comes from being able to manage an entire fleet of thin clients from a single console. Additionally, the IGEL Universal Desktop Converter provides IT organizations with the flexibility they need to convert any compatible thin client, desktop or laptop computer into an IGEL thin client solution, without having to make an upfront investment in new hardware to support their virtualized infrastructures.” 

UNC Health Care selected the IGEL UDC and UMS software for its Citrix VDI deployment following a “bake-off” between thin client solutions. “IGEL won hands down due the simplicity and superiority of its management capabilities,” said James Cole, Technical Architect, UNC Health Care. “And, because the IGEL UDC software is designed to quickly and efficiently convert existing endpoint hardware into IGEL Linux OS-powered thin clients, we knew that by selecting the IGEL solution we would also realize a significant reduction in our capital expenditures.”

Since initiating the deployment of the IGEL UDC and UMS software, UNC Health Care has also experienced significant time savings. “Prior to deploying the IGEL UDC and UMS software, it took our team 25-30 minutes to create a virtual image on each system, not counting the personalization of the system for each use case, now that process takes less than 10 minutes, and even less time when converting the system to VDI roaming,” added Cole.

Additionally, the ease of integration between the IGEL UDC and IGEL UMS with Citrix XenDesktop and other solutions offered by Citrix Ecosystem partners, including Imprivata, has enabled secure access to the health care network’s Epic Systems’ Electronic Medical Records (EMR) system.

Omaha School District Leverages IGEL’s Revolutionary Micro Client
Millard Public Schools is currently leveraging the IGEL UD Pocket, a revolutionary micro client, inside the district’s computer-aided design (CAD) classrooms to securely and cost-effectively deliver Autodesk software to their CAD students via a Citrix virtual desktop.
Millard Public Schools was looking for a secure and cost-effective way to deliver graphics intensive CAD applications to students via Citrix virtual desktops. The school district selected the IGEL UD Pocket and is now leveraging the micro thin client inside its CAD classrooms. Some of the key benefits the district has experienced as a result of the IGEL solution include ease of management and configuration, time and cost savings, support for a robust multimedia experience, and enhanced endpoint security as students are now only able to access their Windows-based, GPU-enabled virtual desktops from a secured Linux-based endpoint.
Austin Solution Provider Powers DaaS Offering with IGEL and Parallels
In 2014, Austin-based Trinsic Technologies introduced Anytime Cloud. Anytime Cloud is a Desktop-as-a-Service (DaaS) solution designed to help SMB clients improve the end user computing experience and streamline business operations. Through Anytime Cloud, customers gain access to the latest cloud and virtualization technologies using IGEL thin clients with Parallels, a virtual application and desktop delivery software application.

Headquartered in Austin, Texas, Trinsic Technologies is a technology solutions provider focused on delivering managed IT and cloud solutions to SMBs since 2005.

In 2014, Trinsic introduced Anytime Cloud, a Desktop-as-a-Service (DaaS) designed to help SMB clients improve the end user computing experience and streamline business operations. To support Anytime Cloud, the solution provider was looking for a desktop delivery and endpoint management solution that would fulfill a variety of different end user needs and requirements across the multiple industries it serves. Trinsic also wanted a solution that provided ease of management and robust security features for clients operating within regulated industries such as healthcare and financial services.

The solution provider selected the IGEL Universal Desktop (UD) thin clients, the IGEL Universal Desktop Converter (UDC), the IGEL OS and the IGEL Universal Management Suite. As a result, some of the key benefits Trinsic has experienced include ease of management and configuration, security and data protection, improved resource allocation and cost savings.

Secure Printing Using ThinPrint, Citrix and IGEL: Solution Guide
This solution guide outlines some of the regulatory issues any business faces when it prints sensitive material. It discusses how a Citrix-IGEL-ThinPrint bundled solution meets regulation criteria such as HIPAA standards and the EU’s soon-to-be-enacted General Data Protection Regulations without diminishing user convenience and productivity.

Print data is generally unencrypted and almost always contains personal, proprietary or sensitive information. Even a simple print request sent from an employee may potentially pose a high security risk for an organization if not adequately monitored and managed. To put it bluntly, the printing processes that are repeated countless times every day at many organizations are great ways for proprietary data to end up in the wrong hands.

Mitigating this risk, however, should not impact the workforce flexibility and productivity print-anywhere capabilities deliver. Organizations seek to adopt print solutions that satisfy government-mandated regulations for protecting end users and that protect proprietary organizational data — all while providing a first-class desktop and application experience for users.

This solution guide outlines some of the regulatory issues any business faces when it prints sensitive material. It discusses how a Citrix-IGEL-ThinPrint bundled solution meets regulation criteria such as HIPAA standards and the EU’s soon-to-be-enacted General Data Protection Regulations without diminishing user convenience and productivity.

Finally, this guide provides high-level directions and recommendations for the deployment of the bundled solution.

Solution Guide for Sennheiser Headsets, IGEL Endpoints and Skype for Business on Citrix VDI
Topics: IGEL, Citrix, skype, VDI
Enabling voice and video with a bundled solution in an existing Citrix environment delivers clearer and crisper voice and video than legacy phone systems. This solution guide describes how Sennheiser headsets combine with Citrix infrastructure and IGEL endpoints to provide a better, more secure user experience. It also describes how to deploy the bundled Citrix-Sennheiser-IGEL solution.

Virtualizing Windows applications and desktops in the data center or cloud has compelling security, mobility and management benefits, but delivering real-time voice and video in a virtual environment is a challenge. A poorly optimized implementation can increase costs and compromise user experience. Server scalability and bandwidth efficiency may be less than optimal, and audio-video quality may be degraded.

Enabling voice and video with a bundled solution in an existing Citrix environment delivers clearer and crisper voice and video than legacy phone systems. This solution guide describes how Sennheiser headsets combine with Citrix infrastructure and IGEL endpoints to provide a better, more secure user experience. It also describes how to deploy the bundled Citrix-Sennheiser-IGEL solution.

Ovum: Igel's Security Enhancements for Thin Clients
Thin client vendor Igel is enhancing the security capabilities of its products, both under its own steam and in collaboration with technology partners. Ovum sees these developments as important for the next wave of thin client computing, which will be software-based – particularly if the desktop-as-a-service (DaaS) market is to take off.

With hardware-based thin client shipments in the region of 4–5 million units annually, this market is still a drop in the ocean compared to the 270 million PCs shipping each year, though the latter figure has been declining since 2011. And within the thin client market, Igel is in fourth place behind Dell and HP (each at around 1.2 million units annually) and China’s Centerm, which only sells into its home market.

However, the future for thin clients looks bright, in that the software-based segment of the market  (which some analyst houses refuse to acknowledge) is expanding, particularly for Igel. Virtual desktop infrastructure (VDI) technology has stimulated this growth, but the greatest promise is probably in the embryonic DaaS market, whereby enterprises will have standard images for their workforce hosted by service providers.

High Availability Clusters in VMware vSphere without Sacrificing Features or Flexibility
This paper explains the challenges of moving important applications from traditional physical servers to virtualized environments, such as VMware vSphere in order to take advantage of key benefits such as configuration flexibility, data and application mobility, and efficient use of IT resources and highlights six key facts you should know about HA protection in VMware vSphere environments that can save you money.

Many large enterprises are moving important applications from traditional physical servers to virtualized environments, such as VMware vSphere in order to take advantage of key benefits such as configuration flexibility, data and application mobility, and efficient use of IT resources.

Realizing these benefits with business critical applications, such as SQL Server or SAP can pose several challenges. Because these applications need high availability and disaster recovery protection, the move to a virtual environment can mean adding cost and complexity and limiting the use of important VMware features. This paper explains these challenges and highlights six key facts you should know about HA protection in VMware vSphere environments that can save you money.

Salem State University Teams with IGEL, Citrix and Nutanix to Deliver Digital Workspaces
Limited IT resources drive need for the IGEL’s robust management features; maturity of Citrix virtual desktop infrastructure, and the simplicity and time-to-value for Nutanix’s hyperconverged infrastructure offering make the combined solution a no-brainer for the university.
When Jake Snyder joined Salem State University’s IT department, the public university located just outside of Boston, Mass. was only using traditional PCs. “95% of the PCs were still on Windows 7 and there was no clear migration path in sight to Windows 10,” recalls Snyder. “Additionally, all updates to these aging desktop computers were being done locally in the university’s computer labs. Management was difficult and time consuming.”

The university realized something had to change, and that was one of the reasons why they brought Snyder on board – to upgrade its end-user computing environment to VDI. Salem State was looking for the security and manageability that a VDI solution could provide. “One of the biggest challenges that the university had been experiencing was managing desktop imaging and applications,” said Snyder. “They wanted to be able to keep their student, faculty and staff end-points up to date and secure, while at the same time easing the troubleshooting process. They weren’t able to do any of this with their current set-up.”

Snyder first saw a demo of the IGEL solution at the final BriForum event in Boston in 2016. “It was great to see IGEL at that event as I had heard a lot of good buzz around their products and solutions, especially from other colleagues in the industry,” said Snyder. “After BriForum, I went back and ordered some evaluation units to test out within our EUC environment.”

What Snyder quickly discovered during the evaluation period was that the IGEL Universal Management Suite (UMS) was not just plug-and-play, like he had expected. “The IGEL UMS was a very customizable solution, and I liked the robust interface,” continued Snyder. “Despite competitive solutions, it was clear from the start that the IGEL devices were going to be easier to use and cheaper in the long run. IGEL really was a ‘no-brainer’ when you consider the management capabilities and five-year warranty they offer on their hardware.”

Salem State University currently has 400 IGEL Universal Desktop software-defined thin clients deployed on its campus including 360 UD3 thin clients, which are the workhorse of the IGEL portfolio, and 40 UD6 thin clients, which support high-end graphics capabilities for multimedia users. Salem State has also purchased IGEL UD Pocket micro thin clients which they are now testing.
IGEL Delivers Manageability, Scalability and Security for The Auto Club Group
The Auto Club Group realizes cost-savings; increased productivity; and improved time-to-value with IGEL’s software-defined endpoint management solutions.
In 2016, The Auto Club Group was starting to implement a virtual desktop infrastructure (VDI) solution leveraging Citrix XenDesktop on both its static endpoints and laptop computers used in the field by its insurance agents, adjusters and other remote employees. “We were having a difficult time identifying a solution that would enable us to simplify the management of our laptop computers, in particular, while providing us with the flexibility, scalability and security we wanted from an endpoint management perspective,” said James McVicar, IT Architect, The Auto Club Group.

Some of the mobility management solutions The Auto Club has been evaluating relied on Windows CE, a solution that is nearing end-of-life. “We didn’t want to deal with the patches and other management headaches related to a Windows-based solutions, so this was not an attractive option,” said McVicar.

In the search for a mobile endpoint management solution, McVicar and his team came across IGEL and were quickly impressed. McVicar said, “What first drew our attention to IGEL was the ability to leverage the IGEL UDC to quickly and easily convert our existing laptop computers into an IGEL OS-powered desktop computing solution, that we could then manage via the IGEL UMS. Because IGEL is Linux-based, we found that it offered both the functionality and stability we needed within our enterprise.”

As The Auto Club Group continues to expand its operations, it will be rolling out additional IGEL OS-powered endpoints to its remote workers, and expects its deployment to exceed 400 endpoints once the project is complete.

The Auto Club Group is also looking at possibly leveraging the IGEL Cloud Gateway, which will help bring more performance and functionality to those working outside of the corporate WAN.
PrinterLogic and IGEL Enable Healthcare Organizations to Deliver Better Patient Outcomes
Healthcare professionals need to print effortlessly and reliably to nearby or appropriate printers within virtual environments, and PrinterLogic and IGEL can help make that an easy, reliable process—all while efficiently maintaining the protection of confidential patient information.

Many organizations have turned to virtualizing user endpoints to help reduce capital and operational expenses while increasing security. This is especially true within healthcare, where hospitals, clinics, and urgent care centers seek to offer the best possible patient outcomes while adhering to a variety of mandated patient security and information privacy requirements.

With the movement of desktops and applications into the secure data center or cloud, the need for reliable printing of documents, some very sensitive in nature, remains a constant that can be challenging when desktops are virtual but the printing process remains physical. Directing print jobs to the correct printer with the correct physical access rights in the correct location while ensuring compliance with key healthcare mandates like the General Data Protection Regulation (GDPR) and the Healthcare Insurance Portability and Accountability Act (HIPAA) is critical.

Healthcare IT needs to keep pace with these requirements and the ongoing printing demands of healthcare. Medical professionals need to print effortlessly and reliably to nearby or appropriate printers within virtual environments, and PrinterLogic and IGEL can help make that an easy, reliable process—all while efficiently maintaining the protection of confidential patient information. By combining PrinterLogic’s enterprise print management software with centrally managed direct IP printing and IGEL’s software-defined thin client endpoint management, healthcare organizations can:

  • Reduce capital and operational costs
  • Support virtual desktop infrastructure (VDI) and electronic medical records (EMR) systems effectively
  • Centralize and simplify print management
  • Add an essential layer of security from the target printer all the way to the network edge
UD Pocket Saves the Day After Malware Cripple’s Hospital’s Mission-Critical PCs
IGEL Platinum Partner A2U had endpoints within the healthcare organization’s finance department up and running within a few hours following the potentially crippling cyberattack, thanks to the innovative micro thin client.

A2U, an IGEL Platinum Partner, recently experienced a situation where one of its large, regional healthcare clients was hit by a cyberattack. “Essentially, malware entered the client’s network via a computer and began replicating like wildfire,” recalls A2U Vice President of Sales, Robert Hammond.

During the cyberattack, a few hundred of the hospital’s PCs were affected. Among those were 30 endpoints within the finance department that the healthcare organization deemed mission critical due to the volume of daily transactions between patients, insurance companies, and state and county agencies for services rendered. “It was very painful from a business standpoint not to be able to conduct billing and receiving, not to mention payroll,” said Hammond.

Prior to this particular incident, A2U had received demo units of the IGEL UD Pocket, a revolutionary micro thin client that can transform x86-compatible PCs and laptops into IGEL OS-powered desktops.

“We had been having a discussion with this client about re-imaging their PCs, but their primary concern was maintaining the integrity of the data that was already on the hardware,” continued Hammond. “HIPAA and other regulations meant that they needed to preserve the data and keep it secure, and we thought that the IGEL UD Pocket could be the answer to this problem. We didn’t see why it wouldn’t work, but we needed to test our theory.”

When the malware attack hit, that opportunity came sooner, rather than later for A2U. “We plugged the UD Pocket into one of the affected machines and were able to bypass the local hard drive, installing the Linux-based IGEL OS on the system without impacting existing data,” said Hammond. “It was like we had created a ‘Linux bubble’ that protected the machine, yet created an environment that allowed end users to quickly return to productivity.”

Working with the hospital’s IT team, it only took a few hours for A2U to get the entire finance department back online. “They were able to start billing the very next day,” added Hammond.

Implementing High Availability in a Linux Environment
This white paper explores how organizations can lower both CapEx and OpEx running high-availability applications in a Linux environment without sacrificing performance or security.
Using open source solutions can dramatically reduce capital expenditures, especially for software licensing fees. But most organizations also understand that open source software needs more “care and feeding” than commercial software—sometimes substantially more- potentially causing operating expenditures to increase well above any potential savings in CapEx. This white paper explores how organizations can lower both CapEx and OpEx running high-availability applications in a Linux environment without sacrificing performance or security.
Lift and Shift Backup and Disaster Recovery Scenario for Google Cloud: Step by Step Guide
There are many new challenges, and reasons, to migrate workloads to the cloud. Especially for public cloud, like Google Cloud Platform. Whether it is for backup, disaster recovery, or production in the cloud, you should be able to leverage the cloud platform to solve your technology challenges. In this step-by-step guide, we outline how GCP is positioned to be one of the easiest cloud platforms for app development. And, the critical role data protection as-as-service (DPaaS) can play.

There are many new challenges, and reasons, to migrate workloads to the cloud.

For example, here are four of the most popular:

  • Analytics and Machine learning (ML) are everywhere. Once you have your data in a cloud platform like Google Cloud Platform, you can leverage their APIs to run analytics and ML on everything.
  • Kubernetes is powerful and scalable, but transitioning legacy apps to Kubernetes can be daunting.
  • SAP HANA is a secret weapon. With high mem instances in the double digit TeraBytes migrating SAP to a cloud platform is easier than ever.
  • Serverless is the future for application development. With CloudSQL, Big Query, and all the other serverless solutions, cloud platforms like GCP are well positioned to be the easiest platform for app development.

Whether it is for backup, disaster recovery, or production in the cloud, you should be able to leverage the cloud platform to solve your technology challenges. In this step-by-step guide, we outline how GCP is positioned to be one of the easiest cloud platforms for app development. And, the critical role data protection as-as-service (DPaaS) can play.

How to Develop a Multi-cloud Management Strategy
Increasingly, organizations are looking to move workloads into the cloud. The goal may be to leverage cloud resources for Dev/Test, or they may want to “lift and shift” an application to the cloud and run it natively. In order to enable these various cloud options, it is critical that organizations develop a multi-cloud data management strategy.

The primary goal of a multi-cloud data management strategy is to supply data, either via copying or moving data to the various multi-cloud use cases. A key enabler of this movement is the data management software applications. In theory, data protection applications can perform both of the copy and move functions. A key consideration is how the multi-cloud data management experience is unified. In most cases, data protection applications ignore the user experience of each cloud and use their proprietary interface as the unifying entity, which increases complexity.

There are a variety of reasons organizations may want to leverage multiple clouds. The first use case is to use public cloud storage as a backup mirror to an on-premises data protection process. Using public cloud storage as a backup mirror enables the organization to automatically off-site data. It also sets up many of the more advanced use cases.

Another use case is using the cloud for disaster recovery.

Another use case is “Lift and Shift,” which means the organization wants to run the application in the cloud natively. Initial steps in the “lift and shift” use case are similar to Dev/Test, but now the workload is storing unique data in the cloud.

Multi-cloud is a reality now for most organizations and managing the movement of data between these clouds is critical.

Multi-cloud Data Protection-as-a-service: The HYCU Protégé Platform
Multi-cloud environments are here to stay and will keep on growing in diversity, use cases, and, of course, size. Data growth is not stopping anytime soon, only making the problem more acute. HYCU has taken a very different approach from many traditional vendors by selectively delivering deeply integrated solutions to the platforms they protect, and is now moving to the next challenge of unification and simplification with Protégé, calling it a data protection-as-a-service platform.

There are a number of limitations today keeping organizations from not only lifting and shifting from one cloud to another but also migrating across clouds. Organizations need the flexibility to leverage multiple clouds and move applications and workloads around freely, whether for data reuse or for disaster recovery. This is where the HYCU Protégé platform comes in. HYCU Protégé is positioned as a complete multi-cloud data protection and disaster recovery-as-a-service solution. It includes a number of capabilities that make it relevant and notable compared with other approaches in the market:

  • It was designed for multi-cloud environments, with a “built-for-purpose” approach to each workload and environment, leveraging APIs and platform expertise.
  • It is designed as a one-to-many cross-cloud disaster recovery topology rather than a one-to-one cloud or similarly limited topology.
  • It is designed for the IT generalist. It’s easy to use, it includes dynamic provisioning on-premises and in the cloud, and it can be deployed without impacting production systems. In other words, no need to manually install hypervisors or agents.
  • It is application-aware and will automatically discover and configure applications. Additionally, it supports distributed applications with shared storage. 
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IGEL and LG Team to Improve the Digital Experience for Kaleida Health
Bringing secure, easy to manage, and high-performance access to cloud workspaces for Kaleida Health’s clinical and back office support teams, IGEL OS and LG’s All-in- One Thin Clients standardize and simplify the on-site and remote desktop experience with Citrix VDI.

Kaleida Health was looking to modernize the digital experience for its clinicians and back office support staff. Aging and inconsistent desktop hardware and evolving Windows OS support requirements were taxing the organization’s internal IT resources. Further, the desire to standardize on Citrix VDI  for both on-site and remote workers meant the healthcare organization needed to identify a new software and hardware solution that would support simple and secure access to cloud workspaces.

The healthcare organization began the process by evaluating all of the major thin client OS vendors, and determined IGEL to be the leader for multiple reasons – it is hardware agnostic, stable and has a small footprint based on Linux OS, and it offers a great management platform, the IGEL UMS, for both on-site users and remote access.

Kaleida Health also selected LG thin client monitors early on because the All-in-One form factor supports both back office teams and more importantly, clinical areas including WoW carts, letting medical professionals securely log in and access information and resources from one, protected data center.