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Showing 1 - 16 of 17 white papers, page 1 of 2.
Strayer University Improves End User Computing Experience with IGEL
Strayer University is leveraging the IGEL Universal Desktop Converter (UDC) and IGEL UD3 to provide faculty, administrators and student support staff with seamless and reliable access to their digital workspaces.
As IT operations manager for Strayer University, Scott Behrens spent a lot of time looking at and evaluating endpoint computing solutions when it came to identifying a new way to provide the University’s faculty, administrators and student support staff with a seamless and reliable end user computing experience.

“I looked at various options including traditional desktops, but due to the dispersed nature of our business, I really wanted to find a solution that was both easy to manage and reasonably priced,

especially for our remote locations where we have limited or no IT staff on premise,” said Behrens. “IGEL fit perfectly into this scenario. Because of IGEL’s simplicity, we are able to reduce the time it takes to get one of our locations up and running from a week, to a day, with little support and very little effort.”

Strayer University first began its IGEL deployment in 2016, with a small pilot program of 30 users in the IGEL UDC. The university soon expanded its deployment, adding the IGEL UD3 and then Samsung All-in-One thin clients outfitted with the IGEL OS and IGEL Universal Management Suite (UMS). Strayer University’s IGEL deployment now includes more than 2,000 endpoints at 75 locations across the United States. The university plans to extend its deployment of the IGEL UD3s further as it grows and the need arises to replace aging desktop hardware.
IGEL Delivers Manageability, Scalability and Security for The Auto Club Group
The Auto Club Group realizes cost-savings; increased productivity; and improved time-to-value with IGEL’s software-defined endpoint management solutions.
In 2016, The Auto Club Group was starting to implement a virtual desktop infrastructure (VDI) solution leveraging Citrix XenDesktop on both its static endpoints and laptop computers used in the field by its insurance agents, adjusters and other remote employees. “We were having a difficult time identifying a solution that would enable us to simplify the management of our laptop computers, in particular, while providing us with the flexibility, scalability and security we wanted from an endpoint management perspective,” said James McVicar, IT Architect, The Auto Club Group.

Some of the mobility management solutions The Auto Club has been evaluating relied on Windows CE, a solution that is nearing end-of-life. “We didn’t want to deal with the patches and other management headaches related to a Windows-based solutions, so this was not an attractive option,” said McVicar.

In the search for a mobile endpoint management solution, McVicar and his team came across IGEL and were quickly impressed. McVicar said, “What first drew our attention to IGEL was the ability to leverage the IGEL UDC to quickly and easily convert our existing laptop computers into an IGEL OS-powered desktop computing solution, that we could then manage via the IGEL UMS. Because IGEL is Linux-based, we found that it offered both the functionality and stability we needed within our enterprise.”

As The Auto Club Group continues to expand its operations, it will be rolling out additional IGEL OS-powered endpoints to its remote workers, and expects its deployment to exceed 400 endpoints once the project is complete.

The Auto Club Group is also looking at possibly leveraging the IGEL Cloud Gateway, which will help bring more performance and functionality to those working outside of the corporate WAN.
UD Pocket Saves the Day After Malware Cripple’s Hospital’s Mission-Critical PCs
IGEL Platinum Partner A2U had endpoints within the healthcare organization’s finance department up and running within a few hours following the potentially crippling cyberattack, thanks to the innovative micro thin client.

A2U, an IGEL Platinum Partner, recently experienced a situation where one of its large, regional healthcare clients was hit by a cyberattack. “Essentially, malware entered the client’s network via a computer and began replicating like wildfire,” recalls A2U Vice President of Sales, Robert Hammond.

During the cyberattack, a few hundred of the hospital’s PCs were affected. Among those were 30 endpoints within the finance department that the healthcare organization deemed mission critical due to the volume of daily transactions between patients, insurance companies, and state and county agencies for services rendered. “It was very painful from a business standpoint not to be able to conduct billing and receiving, not to mention payroll,” said Hammond.

Prior to this particular incident, A2U had received demo units of the IGEL UD Pocket, a revolutionary micro thin client that can transform x86-compatible PCs and laptops into IGEL OS-powered desktops.

“We had been having a discussion with this client about re-imaging their PCs, but their primary concern was maintaining the integrity of the data that was already on the hardware,” continued Hammond. “HIPAA and other regulations meant that they needed to preserve the data and keep it secure, and we thought that the IGEL UD Pocket could be the answer to this problem. We didn’t see why it wouldn’t work, but we needed to test our theory.”

When the malware attack hit, that opportunity came sooner, rather than later for A2U. “We plugged the UD Pocket into one of the affected machines and were able to bypass the local hard drive, installing the Linux-based IGEL OS on the system without impacting existing data,” said Hammond. “It was like we had created a ‘Linux bubble’ that protected the machine, yet created an environment that allowed end users to quickly return to productivity.”

Working with the hospital’s IT team, it only took a few hours for A2U to get the entire finance department back online. “They were able to start billing the very next day,” added Hammond.

IGEL and LG Team to Improve the Digital Experience for Kaleida Health
Bringing secure, easy to manage, and high-performance access to cloud workspaces for Kaleida Health’s clinical and back office support teams, IGEL OS and LG’s All-in- One Thin Clients standardize and simplify the on-site and remote desktop experience with Citrix VDI.

Kaleida Health was looking to modernize the digital experience for its clinicians and back office support staff. Aging and inconsistent desktop hardware and evolving Windows OS support requirements were taxing the organization’s internal IT resources. Further, the desire to standardize on Citrix VDI  for both on-site and remote workers meant the healthcare organization needed to identify a new software and hardware solution that would support simple and secure access to cloud workspaces.

The healthcare organization began the process by evaluating all of the major thin client OS vendors, and determined IGEL to be the leader for multiple reasons – it is hardware agnostic, stable and has a small footprint based on Linux OS, and it offers a great management platform, the IGEL UMS, for both on-site users and remote access.

Kaleida Health also selected LG thin client monitors early on because the All-in-One form factor supports both back office teams and more importantly, clinical areas including WoW carts, letting medical professionals securely log in and access information and resources from one, protected data center.

Digital Transformation in Education
The digital transformation is going at breakneck speed, including in education. It is very important for educational institutions that IT facilities meet the needs of teachers and students, but innovations must not be at the expense of the IT department’s workload. This whitepaper outlines the most important developments and discusses the possibilities offered by Liquit to meet the needs of education.

In this whitepaper you will discover:

  • The varying technology needs in the education sector and how achieving simplicity in these technologies is the common denominator.
  • The transformation that a modern digital workspace can bring to teaching and learning.
  • How a smart digital workspace can facilitate education by using the best available technology and processes.
  • Automate cleanup of end users’ workspaces and synchronize applications with the latest versions, all without disrupting end-user productivity.
Unmasking the Top 5 End-User Computing (EUC) Challenges
The work-from-anywhere world is upon us. To support the distributed workforce, organizations have deployed virtual applications and desktops, but still struggle to make the digital employee experience as good or better than the office experience. ControlUp surveyed over 450 end-user computing administrators and asked them about their most challenging problems in supporting remote work.
Today, millions of people across the globe are now working remotely. Though COVID-19 will soon be but a memory, this “work-from-anywhere” trend is here to stay. To support the distributed workforce, organizations have deployed virtual applications and desktops, but still struggle to make the employee experience as good or better than their experience in the office.

ControlUp surveyed over 450 end-user computing administrators and asked them about their most challenging problems in supporting remote work. From slow logons, application performance issues, network latency, unified communications issues, to slow sessions, this paper explains the top five survey findings and explores the ways ControlUp helps mitigate these problems.
Analyzing VMware Horizon Logons
While VMware Horizon provides a powerful virtualization platform, technologies and capabilities like Microsoft Windows, Active Directory, authentication, DNS, network, group policy, and third-party apps must work seamlessly to provide a great digital employee experience. This eBook will focus on improving the logon duration for EUC and VDI deployments.

While VMware Horizon provides a powerful virtualization platform, technologies and capabilities like Microsoft Windows, Active Directory, authentication, DNS, network, group policy, and third-party apps must work seamlessly to provide a great digital employee experience. This eBook will focus on improving the logon duration for EUC and VDI deployments.

And view this solution page for more information. 

The Essential Guide to Cloud-Based Backup and Disaster Recovery
Downtime is not an option, therefore having a business continuity plan in place is crucial. Download this white paper to explore a step-by-step approach to building a business continuity plan that will keep your organization up and running no matter the threat.
Whether you’re responsible for keeping your IT systems and data online or you have a vested interest in making sure your team can keep your organization running, you know that business continuity is critical. But how do you get started building a business continuity or disaster recovery plan?

In this white paper, we’ll provide you with a step-by-step approach to get started. We’ll show you how to work with the unique needs of your organization and give you a blueprint for addressing business priorities and requirements. Download this DR guide now and learn the five key steps that will help you drive your business continuity planning.
2022 US Password Practices Report
To raise awareness about the scale of the problem of weak passwords, Keeper Security, the leading provider of zero-trust and zero-knowledge cybersecurity software, is sharing findings about Americans’ password habits and practices. By raising awareness of the personal finances and data put at risk every day by weak, duplicate, and shared passwords, we hope to reduce the risk of cybercrime and promote better password practices among Americans.

Online passwords are used for many critical aspects of our lives. They are needed when we communicate, work, transact and travel. We use them to access our most sensitive data, from banking to health records. Digital passwords are the keys to our lives. Yet we are surprisingly negligent about password protection, from our choice of passwords to the means we use to remember them, and troublingly, our willingness to share sensitive passwords with others.
Keeper Security’s survey of 4,000+ respondents in the US and UK unearthed negligent attitudes toward password protection, in which passwords are being shared with spouses, written down on bits of paper, changed too often, and forgotten over 50 times per year! The result: nearly half of our 2,000 US survey respondents had been hacked at least once, with an average of $378 stolen per cyberattack. The consequences of poor password protection can be disastrous in an era of growing online crime and identity theft. A hacked password can result in ransacked bank accounts, obliterated credit ratings, damaged personal lives and severed business relationships.

Our findings show a troubling disconnect between the value people attach to their passwords and the means they use to protect them. In the US, people would rather see a dentist than lose their passwords, yet safe selection, storage, and management of passwords were found to be severely lacking in this study.

It is of great concern to see passwords being shared and duplicated across multiple platforms. It’s equally concerning to see the use of overly simple passwords, relying on publicly-available data, such as names and birthdays. This will remain an acute challenge as we continue to use a range of devices and platforms to access the internet. The impact of poor password protection was evidenced by the number of people in the survey reporting they’ve personally fallen victim to a cyberattack, resulting in financial loss and compromised social media profiles.

US Cybersecurity Census Report
Cybersecurity is now recognized as a key priority for U.S. businesses. However, cybersecurity threats are evolving as risks, and the responses necessary to mitigate them, change rapidly. Staying a step ahead of bad actors is a continuous challenge and businesses—despite their intentions to do so—aren’t always keeping pace.

Cybersecurity is now recognized as a key priority for U.S. businesses. However, cybersecurity threats are evolving as risks, and the responses necessary to mitigate them, change rapidly. Staying a step ahead of bad actors is a continuous challenge and businesses—despite their intentions to do so—aren’t always keeping pace.

To solve this problem, IT leaders must understand why. They need answers to questions such as, how is cybersecurity transforming? How are cyberattacks harming businesses? Where must investments in preventative training and tools be focused? Is cybersecurity being prioritized by leadership? And how does cybersecurity fit within organizational culture?

In partnership with Sapio Research, Keeper Security analyzed the behaviors and attitudes of 516 IT decision-makers in the U.S. to answer these questions and more. This report, Keeper’s second annual U.S. Cybersecurity Census, maps the transforming landscape of cybersecurity based on these expert insights. It provides leaders with a forensic assessment of the threats their businesses face and details the urgent strategies necessary to overcome them.

Businesses across the U.S. are making cybersecurity a priority. However, despite efforts and investments, clear gaps remain. Our research shows that there have been small steps, but no giant leaps.

The volume and pace at which threats are hitting businesses are increasing, and leadership can’t afford to wait. If they do, the financial, reputational, and organizational penalties will be severe. Likewise, as work has transformed dramatically over the past two years—with hybrid and remote working normalized— companies need to rethink how they are building cybersecurity resilience.

Keeper Security Insight Report: Privileged Access Mgmt Survey User Insights on Cost & Complexity
Privileged access management solutions are primarily designed to protect IT staff, executive leadership, and research and development staff, however, the accelerated digital transformation and ceaseless barrage of cyberthreats is making it increasingly important to protect all end-users within an organization.

Research finds PAM solutions are too complex with 68% of organizations paying for “wasted features” that are rarely used. A global survey of 400 IT and security executives conducted in January 2023, by Keeper Security in partnership with TrendCandy Research, reveals an overwhelming industry desire for Privileged Access Management (PAM) solutions that are easy to deploy and maintain.

The findings show that traditional PAM solutions are falling far short, largely because they are too complex to implement and use. An overwhelming 84% of IT leaders said they want to simplify their PAM solution in 2023. In the current high-risk security climate, it is imperative that all organizations secure their privileged credentials, privileged accounts, and privileged sessions to protect their crown jewels. However, many traditional PAM solutions are failing to provide their intended value outside of these core use cases, because deployment is either too complex, too cost-prohibitive, or both. In the era of remote work, organizations need agile identity security solutions that can protect against cybersecurity threat vectors by monitoring, detecting, and preventing unauthorized privileged access to critical resources.

Keeper Security, a leading innovator in privileged access management, wanted to better understand how IT leaders are thinking about PAM, deploying their PAM solutions, and streamlining their PAM implementations. Keeper commissioned an independent research firm to survey 400 IT and data security leaders in North America and Europe about their strategies and plans for PAM in 2023.

Shaping the Future of Remote Access With Apache Guacamole Technology
In today's hybrid and remote working era, the importance of secure and convenient remote desktop access has become increasingly evident. As employees access sensitive data and systems from various locations and devices, organizations face heightened security risks. These risks include potential data breaches and cyber attacks, particularly when IT and DevOps teams use privileged accounts for remote infrastructure management.
In today's hybrid and remote working era, the importance of secure and convenient remote desktop access has become increasingly evident. As employees access sensitive data and systems from various locations and devices, organizations face heightened security risks. These risks include potential data breaches and cyber attacks, particularly when IT and DevOps teams use privileged accounts for remote infrastructure management.

Since 2016, many users have turned to Apache Guacamole, a community-driven open-source remote desktop platform that is free for anyone to use and if your organization is technically savvy. The source code is publicly available to compile and build.

However, if you’d like software that’s ready to deploy for the enterprise and comes with responsive, professional support, Keeper Connection Manager (KCM) can provide an affordable way to get all the benefits of Apache Guacamole.

KCM provides users with a secure and reliable way to remotely connect to their machines using Remote Desktop Protocol (RDP), Virtual Network Computing (VNC), Secure Shell (SSH) and other common protocols. Moreover, KCM is backed by a responsive team, including the original creators of Apache Guacamole, ensuring expert assistance is always available.

Let’s dive into the importance and challenges of remote access below.

Deploying StorPool: System Requirements
Deploying StorPool is simple and straightforward. The StorPool experts work with you to design and deploy the system. There is a minimum requirement of 3 servers set up based on the system requirements. StorPool manages the installation, performance testing and fine tunes the system.
Deploying StorPool is simple and straightforward. The StorPool experts work with you to design and deploy the system. There is a minimum requirement of 3 servers set up based on the system requirements. StorPool manages the installation, performance testing and fine tunes the system.

Revolutionizing IT Support
In recent years, the demand for real-time remediation solutions has been on the rise as organizations seek to streamline their support operations and improve customer satisfaction. Real-time remediation solutions are designed to help IT support teams...

In recent years, the demand for real-time remediation solutions has been on the rise as organizations seek to streamline their support operations and improve customer satisfaction. Real-time remediation solutions are designed to help IT support teams quickly identify and resolve user issues by automating common troubleshooting tasks and providing actionable insights. Another reason for the rise in demand is the massive shift to work from anywhere that has occurred post COVID-19. According to Gartner, Inc. a research and advisory firm, it is predicted that work from anywhere will continue to rise. By year-end 2023, 48% of knowledge workers will be working hybrid and fully remote, up from 27% in 2019, with 39% of those working hybrid, up from 12% in 2020.

Hybrid is no longer just an employee perk but an employee expectation, challenging employers to create a human-centric approach to “hybrid.” However, there is no sign of a decline in hybrid work. According to a Gartner, Inc. Hybrid Work Employee Survey, 74% of hybrid or remote employees say their expectations for working flexibly have increased. Only 4% of current hybrid or remote employees have a preference for an on-site arrangement. This hybrid working shift creates a challenge for IT admins to have the ability to monitor and remediate remote endpoints, and this is where real-time remediation solutions come in. This whitepaper will examine the current market for real-time remediation solutions, including key trends, challenges, and opportunities.

AIOps Best Practices for IT Teams & Leaders
What is AIOps & why does it matter for today’s enterprises? Gartner first coined the term AIOps in 2016 to describe an industry category for machine learning and analytics technology that enhances IT operations analytics. Learn how AIOps helps manage IT systems performance and improve customer experience.

AIOps is an umbrella term for underlying technologies, including Artificial Intelligence, Big Data Analytics and Machine Learning that automate the determination and resolution of IT issues in modern, distributed IT environments.

Here's a brief overview on how AIOps solution work:

  • AIOps data usually comes from different MELT sources.
  • Then, big data technologies aggregate and organize it, reduce noise, find patterns and isolate anomalies.
  • The AIOps automated resolution system resolves known issues and hands over the complicated scenarios to IT teams.

Learn from this whitepaper on what are the Best Practices IT Teams and IT Leaders should follow in implementing AIOps in their enterprise.

Optimization of IT Log Data with Log Intelligence
Cyber attacks are getting sophisticated, necessitating early detection of malicious activity. Stringent government policies and compliances necessitate building robust log management systems. And, increased reliance on technology to support hybrid work models necessitates efficient management of extensive log data. Hence, log intelligence is in demand by organizations as they need robust systems to address the issues above and create secure and efficient log management.
Want to know the Log Management Trends in 2024 and Beyond?
  • CISOs face stringent government regulations, such as the current administration mandating 12-18 months of log retention.
  • Chief Enterprise Architects worry that the average cost of a single enterprise service outage is $400K and the average MTTR is over 7 hrs.
  • Companies such as Facebook lose $65 million and 4.8% of their stock valuation over a 5-hour outage.
  • Security breaches mar organizational reputation and prove a threat to business.
  • 91% of leaders agree that monitoring tools are siloed and domain-specific, complicating the log management landscape.
  • VP Cloud/IT Services acknowledge the accelerated pace of digital transformation post-COVID-19 and recognize the need for more sophisticated security monitoring and SIEM adoption.
  • Log management market size reaches $2.3 billion in 2021 and is expected to grow to $4.1 billion by 2026 at a CAGR of 11.9%.