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Showing 1 - 16 of 17 white papers, page 1 of 2.
UNC Health Care Leverages IGEL in Virtual Desktop Infrastructure Deployment
UNC Health Care selected IGEL Universal Desktop Converter (UDC) and IGEL Universal Management Suite (UMS) for simplicity, cost-savings and security. This document outlines key findings on how IGEL helps organizations manage entire fleets of thin clients from a single console. In addition, you will see how IGEL Universal Desktop Converter provides IT organizations with the flexibility they need to convert any compatible thin client, desktop or laptop computer into an IGEL thin client solution, wi

UNC Health Care selects IGEL Universal Desktop Converter (UDC) and IGEL Universal Management Suite (UMS) for simplicity, cost-savings and security.

“The need to provide users with access to their desktops from any device anywhere, anytime is driving a growing number of IT organizations to migrate toward VDI environments,” said Simon Clephan, Vice President of Business Development and Strategic Alliances, IGEL. “One of the key advantages that IGEL brings to the table is the simplicity that comes from being able to manage an entire fleet of thin clients from a single console. Additionally, the IGEL Universal Desktop Converter provides IT organizations with the flexibility they need to convert any compatible thin client, desktop or laptop computer into an IGEL thin client solution, without having to make an upfront investment in new hardware to support their virtualized infrastructures.” 

UNC Health Care selected the IGEL UDC and UMS software for its Citrix VDI deployment following a “bake-off” between thin client solutions. “IGEL won hands down due the simplicity and superiority of its management capabilities,” said James Cole, Technical Architect, UNC Health Care. “And, because the IGEL UDC software is designed to quickly and efficiently convert existing endpoint hardware into IGEL Linux OS-powered thin clients, we knew that by selecting the IGEL solution we would also realize a significant reduction in our capital expenditures.”

Since initiating the deployment of the IGEL UDC and UMS software, UNC Health Care has also experienced significant time savings. “Prior to deploying the IGEL UDC and UMS software, it took our team 25-30 minutes to create a virtual image on each system, not counting the personalization of the system for each use case, now that process takes less than 10 minutes, and even less time when converting the system to VDI roaming,” added Cole.

Additionally, the ease of integration between the IGEL UDC and IGEL UMS with Citrix XenDesktop and other solutions offered by Citrix Ecosystem partners, including Imprivata, has enabled secure access to the health care network’s Epic Systems’ Electronic Medical Records (EMR) system.

Austin Solution Provider Powers DaaS Offering with IGEL and Parallels
In 2014, Austin-based Trinsic Technologies introduced Anytime Cloud. Anytime Cloud is a Desktop-as-a-Service (DaaS) solution designed to help SMB clients improve the end user computing experience and streamline business operations. Through Anytime Cloud, customers gain access to the latest cloud and virtualization technologies using IGEL thin clients with Parallels, a virtual application and desktop delivery software application.

Headquartered in Austin, Texas, Trinsic Technologies is a technology solutions provider focused on delivering managed IT and cloud solutions to SMBs since 2005.

In 2014, Trinsic introduced Anytime Cloud, a Desktop-as-a-Service (DaaS) designed to help SMB clients improve the end user computing experience and streamline business operations. To support Anytime Cloud, the solution provider was looking for a desktop delivery and endpoint management solution that would fulfill a variety of different end user needs and requirements across the multiple industries it serves. Trinsic also wanted a solution that provided ease of management and robust security features for clients operating within regulated industries such as healthcare and financial services.

The solution provider selected the IGEL Universal Desktop (UD) thin clients, the IGEL Universal Desktop Converter (UDC), the IGEL OS and the IGEL Universal Management Suite. As a result, some of the key benefits Trinsic has experienced include ease of management and configuration, security and data protection, improved resource allocation and cost savings.

Strayer University Improves End User Computing Experience with IGEL
Strayer University is leveraging the IGEL Universal Desktop Converter (UDC) and IGEL UD3 to provide faculty, administrators and student support staff with seamless and reliable access to their digital workspaces.
As IT operations manager for Strayer University, Scott Behrens spent a lot of time looking at and evaluating endpoint computing solutions when it came to identifying a new way to provide the University’s faculty, administrators and student support staff with a seamless and reliable end user computing experience.

“I looked at various options including traditional desktops, but due to the dispersed nature of our business, I really wanted to find a solution that was both easy to manage and reasonably priced,

especially for our remote locations where we have limited or no IT staff on premise,” said Behrens. “IGEL fit perfectly into this scenario. Because of IGEL’s simplicity, we are able to reduce the time it takes to get one of our locations up and running from a week, to a day, with little support and very little effort.”

Strayer University first began its IGEL deployment in 2016, with a small pilot program of 30 users in the IGEL UDC. The university soon expanded its deployment, adding the IGEL UD3 and then Samsung All-in-One thin clients outfitted with the IGEL OS and IGEL Universal Management Suite (UMS). Strayer University’s IGEL deployment now includes more than 2,000 endpoints at 75 locations across the United States. The university plans to extend its deployment of the IGEL UD3s further as it grows and the need arises to replace aging desktop hardware.
IGEL Delivers Manageability, Scalability and Security for The Auto Club Group
The Auto Club Group realizes cost-savings; increased productivity; and improved time-to-value with IGEL’s software-defined endpoint management solutions.
In 2016, The Auto Club Group was starting to implement a virtual desktop infrastructure (VDI) solution leveraging Citrix XenDesktop on both its static endpoints and laptop computers used in the field by its insurance agents, adjusters and other remote employees. “We were having a difficult time identifying a solution that would enable us to simplify the management of our laptop computers, in particular, while providing us with the flexibility, scalability and security we wanted from an endpoint management perspective,” said James McVicar, IT Architect, The Auto Club Group.

Some of the mobility management solutions The Auto Club has been evaluating relied on Windows CE, a solution that is nearing end-of-life. “We didn’t want to deal with the patches and other management headaches related to a Windows-based solutions, so this was not an attractive option,” said McVicar.

In the search for a mobile endpoint management solution, McVicar and his team came across IGEL and were quickly impressed. McVicar said, “What first drew our attention to IGEL was the ability to leverage the IGEL UDC to quickly and easily convert our existing laptop computers into an IGEL OS-powered desktop computing solution, that we could then manage via the IGEL UMS. Because IGEL is Linux-based, we found that it offered both the functionality and stability we needed within our enterprise.”

As The Auto Club Group continues to expand its operations, it will be rolling out additional IGEL OS-powered endpoints to its remote workers, and expects its deployment to exceed 400 endpoints once the project is complete.

The Auto Club Group is also looking at possibly leveraging the IGEL Cloud Gateway, which will help bring more performance and functionality to those working outside of the corporate WAN.
Gartner Market Guide for IT Infrastructure Monitoring Tools
With the onset of more modular and cloud-centric architectures, many organizations with disparate monitoring tools are reassessing their monitoring landscape. According to Gartner, hybrid IT (especially with IaaS subscription) enterprises must adopt more holistic IT infrastructure monitoring tools (ITIM) to gain visibility into their IT landscapes.

With the onset of more modular and cloud-centric architectures, many organizations with disparate monitoring tools are reassessing their monitoring landscape. According to Gartner, hybrid IT (especially with IaaS subscription) enterprises must adopt more holistic IT infrastructure monitoring tools (ITIM) to gain visibility into their IT landscapes.

The guide provides insight into the IT infrastructure monitoring tool market and providers as well as key findings and recommendations.

Get the 2018 Gartner Market Guide for IT Infrastructure Monitoring Tools to see:

  • The ITIM market definition, direction and analysis
  • A list of representative ITIM vendors
  • Recommendations for adoption of ITIM platforms

Key Findings Include:

  • ITIM tools are helping organizations simplify and unify monitoring across domains within a single tool, eliminating the problems of multitool integration.
  • ITIM tools are allowing infrastructure and operations (I&O) leaders to scale across hybrid infrastructures and emerging architectures (such as containers and microservices).
  • Metrics and data acquired by ITIM tools are being used to derive context enabling visibility for non-IT teams (for example, line of business [LOB] and app owners) to help achieve optimization targets.
vSphere Troubleshooting Guide
Troubleshooting complex virtualization technology is something all VMware users will have to face at some point. It requires an understanding of how various components fit together and finding a place to start is not easy. Thankfully, VMware vExpert Ryan Birk is here to help with this eBook preparing you for any problems you may encounter along the way.

This eBook explains how to identify problems with vSphere and how to solve them. Before we begin, we need to start off with an introduction to a few things that will make life easier. We’ll start with a troubleshooting methodology and how to gather logs. After that, we’ll break this eBook into the following sections: Installation, Virtual Machines, Networking, Storage, vCenter/ESXi and Clustering.

ESXi and vSphere problems arise from many different places, but they generally fall into one of these categories: Hardware issues, Resource contention, Network attacks, Software bugs, and Configuration problems.

A typical troubleshooting process contains several tasks: 1. Define the problem and gather information. 2. Identify what is causing the problem. 3. Fix the problem, implement a fix.

One of the first things you should try to do when experiencing a problem with a host, is try to reproduce the issue. If you can find a way to reproduce it, you have a great way to validate that the issue is resolved when you do fix it. It can be helpful as well to take a benchmark of your systems before they are implemented into a production environment. If you know HOW they should be running, it’s easier to pinpoint a problem.

You should decide if it’s best to work from a “Top Down” or “Bottom Up” approach to determine the root cause. Guest OS Level issues typically cause a large amount of problems. Let’s face it, some of the applications we use are not perfect. They get the job done but they utilize a lot of memory doing it.

In terms of virtual machine level issues, is it possible that you could have a limit or share value that’s misconfigured? At the ESXi Host Level, you could need additional resources. It’s hard to believe sometimes, but you might need another host to help with load!

Once you have identified the root cause, you should assess the impact of the problem on your day to day operations. When and what type of fix should you implement? A short-term one or a long-term solution? Assess the impact of your solution on daily operations. Short-term solution: Implement a quick workaround. Long-term solution: Reconfiguration of a virtual machine or host.

Now that the basics have been covered, download the eBook to discover how to put this theory into practice!

Forrester: Monitoring Containerized Microservices - Elevate Your Metrics
As enterprises continue to rapidly adopt containerized microservices, infrastructure and operations (I&O) teams need to address the growing complexities of monitoring these highly dynamic and distributed applications. The scale of these environments can pose tremendous monitoring challenges. This report will guide I&O leaders in what to consider when developing their technology and metric strategies for monitoring microservices and container-based applications.
As enterprises continue to rapidly adopt containerized microservices, infrastructure and operations (I&O) teams need to address the growing complexities of monitoring these highly dynamic and distributed applications. The scale of these environments can pose tremendous monitoring challenges. This report will guide I&O leaders in what to consider when developing their technology and metric strategies for monitoring microservices and container-based applications.
The Forrester Wave: Intelligent Application and Service Monitoring, Q2 2019
Thirteen of the most significant IASM providers identified, researched, analyzed and scored in criteria in the three categories of current offering, market presence, and strategy by Forrester Research. Leaders, strong performers and contenders emerge — and you may be surprised where each provider lands in this Forrester Wave.

In The Forrester Wave: Intelligent Application and Service Monitoring, Q2 2019, Forrester identified the 13 most significant IASM providers in the market today, with Zenoss ranked amongst them as a Leader.

“As complexity grows, I&O teams struggle to obtain full visibility into their environments and do troubleshooting. To meet rising customer expectations, operations leaders need new monitoring technologies that can provide a unified view of all components of a service, from application code to infrastructure.”

Who Should Read This

Enterprise organizations looking for a solution to provide:

  • Strong root-cause analysis and remediation
  • Digital customer experience measurement capabilities
  • Ease of deployment across the customer’s whole environment, positioning themselves to successfully deliver intelligent application and service monitoring

Our Takeaways

Trends impacting the infrastructure and operations (I&O) team include:

  • Operations leaders favor a unified view
  • AI/machine learning adoption reaches 72% within the next 12 months
  • Intelligent root-cause analysis soon to become table stakes
  • Monitoring the digital customer experience becomes a priority
  • Ease and speed of deployment are differentiators

Exploring AIOps: Cluster Analysis for Events
AIOps, i.e., artificial intelligence for IT operations, has become the latest strategy du jour in the IT operations management space to help address and better manage the growing complexity and extreme scale of modern IT environments. AIOps enables some unique and new capabilities on this front, though it is quite a bit more complicated than the panacea that it is made out to be. However, the underlying AI and machine learning (ML) concepts do help complement, supplement and, in particular cases
AIOps, i.e., artificial intelligence for IT operations, has become the latest strategy du jour in the IT operations management space to help address and better manage the growing complexity and extreme scale of modern IT environments. AIOps enables some unique and new capabilities on this front, though it is quite a bit more complicated than the panacea that it is made out to be. However, the underlying AI and machine learning (ML) concepts do help complement, supplement and, in particular cases, even supplant more traditional approaches to handling typical IT Ops scenarios at scale.

An AIOps platform has to ingest and deal with multiple types of data to develop a comprehensive understanding of the state of the managed domain(s) and to better discern the push and pull of diverse trends in the environment, both overt and subtle, that may destabilize critical business outcomes. In this white paper, we will take a look at an AIOps approach to handling one of the fundamental data types: events.
Why User Experience is Key to Your Desktop Transformation
This whitepaper has been authored by experts at Liquidware and draws upon its experience with customers as well as the expertise of its Acceler8 channel partners in order to provide guidance to adopters of desktop virtualization technologies. In this paper, we explain the importance of thorough planning— factoring in user experience and resource allocation—in delivering a scalable next-generation workspace that will produce both near- and long-term value.

There’s little doubt we’re in the midst of a change in the way we operationalize and manage our end users’ workspaces. On the one hand, IT leaders are looking to gain the same efficiencies and benefits realized with cloud and next-generation virtual-server workloads. And on the other hand, users are driving the requirements for anytime, anywhere and any device access to the applications needed to do their jobs. To provide the next-generation workspaces that users require, enterprises are adopting a variety of technologies such as virtual-desktop infrastructure (VDI), published applications and layered applications. At the same time, those technologies are creating new and challenging problems for those looking to gain the full benefits of next-generation end-user workspaces. 

Before racing into any particular desktop transformation delivery approach it’s important to define appropriate goals and adopt a methodology for both near- and long-term success. One of the most common planning pitfalls we’ve seen in our history supporting the transformation of more than 6 million desktops is that organizations tend to put too much emphasis on the technical delivery and resource allocation aspects of the platform, and too little time considering the needs of users. How to meet user expectations and deliver a user experience that fosters success is often overlooked. 

To prevent that problem and achieve near-term success as well as sustainable long-term value from a next-generation desktop transformation approach, planning must also include defining a methodology that should include the following three things:

•    Develop a baseline of “normal” performance for current end user computing delivery
•    Set goals for functionality and defined measurements supporting user experience
•    Continually monitor the environment to ensure users are satisfied and the environment is operating efficiently

This white paper will show why the user experience is difficult to predict, why it’s essential to planning, and why factoring in the user experience—along with resource allocation—is key to creating and delivering the promise of a next-generation workspace that is scalable and will produce both near-and long-term value.

Application Lifecycle Management with Stratusphere UX
This whitepaper defines three major lifecycle stages—analysis, user experience baselining and operationalization―each of which is composed of several crucial steps. The paper also provides practical use examples that will help you create and execute an application-lifecycle methodology using Stratusphere UX from Liquidware.
Enterprises today are faced with many challenges, and among those at the top of the list is the struggle surrounding the design, deployment, management and operations that support desktop applications. The demand for applications is increasing at an exponential rate, and organizations are being forced to consider platforms beyond physical, virtual and cloud-based environments. Users have come to expect applications to ‘just work’ on whatever device they have on hand. Combined with the notion that for many organizations, workspaces can be a mix of various delivery approaches, it is vital. to better understand application use, as well as information such as versioning, resource consumption and application user experience. This whitepaper defines three major lifecycle stages—analysis, user experience baselining and operationalization―each of which is composed of several crucial steps. The paper also provides practical use examples that will help you create and execute an application-lifecycle methodology using Stratusphere UX from Liquidware.
CloudCasa - Kubernetes and Cloud Database Protection as a Service
CloudCasa™ was built to address data protection for Kubernetes and cloud native infrastructure, and to bridge the data management and protection gap between DevOps and IT Operations. CloudCasa is a simple, scalable and cloud-native BaaS solution built using Kubernetes for protecting Kubernetes and cloud databases. CloudCasa removes the complexity of managing traditional backup infrastructure, and it provides the same level of application-consistent data protection and disaster recovery that IT O

CloudCasa supports all major Kubernetes managed cloud services and distributions, provided they are based on Kubernetes 1.13 or above. Supported cloud services include Amazon EKS, DigitalOcean, Google GKE, IBM Cloud Kubernetes Service, and Microsoft AKS. Supported Kubernetes distributions include Kubernetes.io, Red Hat OpenShift, SUSE Rancher, and VMware Tanzu Kubernetes Grid. Multiple worker node architectures are supported, including x86-64, ARM, and S390x.

With CloudCasa, managing data protection in complex hybrid cloud or multi-cloud environments is as easy as managing it for a single cluster. Just add your multiple clusters and cloud databases to CloudCasa, and you can manage backups across them using common policies, schedules, and retention times. And you can see and manage all your backups in a single easy-to-use GUI.

Top 10 Reasons for Using CloudCasa:

  1. Backup as a service
  2. Intuitive UI
  3. Multi-Cluster Management
  4. Cloud database protection
  5. Free Backup Storage
  6. Secure Backups
  7. Account Compromise Protection
  8. Cloud Provider Outage Protection
  9. Centralized Catalog and Reporting
  10. Backups are Monitored

With CloudCasa, we have your back based on Catalogic Software’s many years of experience in enterprise data protection and disaster recovery. Our goal is to do all the hard work for you to backup and protect your multi-cloud, multi-cluster, cloud native databases and applications so you can realize the operational efficiency and speed of development advantages of containers and cloud native applications.

Key Considerations for Configuring Virtual Desktops for Remote Work
Teradici is committed to supporting companies through their search for a sustainable solution to enable their remote workforce quickly and easily. We are here as experienced advisors with guidance to help you maintain secure and uninterrupted operations.

With most of the world working from home for the foreseeable future due to COVID-19, we've prepared this guide to help you enable and sustain a remote workforce.

Download this guide and learn:

  • How to assess your current setup
  • How to keep desktops secure in a remote environment
  • Various remote connectivity options (datacenter, public cloud, hybrid environment)
Have It Your Way: Access Your Mac from Anywhere
Learn how Teradici CAS enables secure, remote Mac access from any device, anywhere.

Does your organization leverage applications designed specifically for macOS systems? Do your employees prefer macOS over Windows or Linux desktops? Do you have Macs in the office that are too expensive to ship home for remote work and are you worried about the security of content stored on them?

Learn how Teradici CAS for Mac users enable seamless remote desktops with the best resolution, sound, and color fidelity to create and work from anywhere.

8 Keys to Achieving Anywhere Operations
Download this whitepaper today for insights on how to achieve an efficient IT operation model that supports end users no matter where they are. You’ll learn about the eight value-added areas and strategic trends that are the keys to achieving anywhere operations.
Learn how you can:
  • Deliver the user experience on any device and make the process simple for users and IT alike.
  • Lighten the load for your IT team by creating a unified workspace for a simple environment that’s easier and faster to manage.
  • Automate cleanup of end users’ workspaces and synchronize applications with the latest versions, all without disrupting end-user productivity.
  • Enable anywhere operations using your preferred cloud — on-premises, public, or hybrid.

Blast Radius Identification and Isolation
Security teams need access to actionable information about everything in the network—where devices are located, how they interact, and all relevant details about their configuration and state. With the Forward Networks blast radius feature, they have the ability to not only isolate devices and cut off paths after an attack, but they can also prevent hosts from being vulnerable to attackers in the first place.

When looking to identify and isolate compromised network hosts, the following questions are important to answer promptly and accurately:

  • What are all the possible paths attackers can take from the compromised host?
  • What ports can they access?
  • What objects are along these paths, and what do those devices touch?
  • Is it possible for the attackers to move laterally in the network to reach critical systems or exfiltrate data to the internet?
The Forward Enterprise blast radius feature allows security operations professionals to answer those questions with one click. They can get detailed information about a compromised host, all the other devices reachable by that compromised host, and all possible traffic flows.

Once the exposure is identified, isolating the devices is a much simpler and faster process. Read the use case for more details, including an example of how the blast radius feature can locate the host device and document in seconds every destination, protocol, and L4 port it could possibly reach.