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Texas A&M University Research Foundation’s International Ocean Discovery Program (IODP) coordinates seagoing expeditions to study Earth’s history recorded in sediments and rocks beneath the ocean floor. The IODP 6 person IT and help desk team could not efficiently deploy, maintain, and update all applications and devices across its onshore team of 137 researchers, project managers, analyst, and publication/administrative support personnel.
The IODP IT team chose the Liquit end-to-end application management platform, including Liquit Workspace integrated with Liquit Access Manager and Liquit Release & Patch Management. This would provide fast and reliable anywhere any device applications and services access that end users demanded.

With the entire IODP team now using the Liquit platform, application deployment has gone from hours to minutes. Automation and the self-service approach of the Liquit Setup Store has dramatically reduced help desk inquiries and freed up over 20 percent of IT team time that they now devote to other projects.
The Future of IT Service Management With AI
Employees have access to an abundance of tools and technology which equip them for success in service delivery. It is essential to be proactive and reactive to provide complete artificial intelligence-powered automation service delivery.

From resource stagnation/shortages to the new “distributed enterprise,” IT service management (ITSM) is evolving. And while supporting users efficiently is more challenging than ever, this situation also presents a unique opportunity to lean more into smart technologies like automation, artificial intelligence (AI), and machine learning. Learn more today by downloading our whitepaper, “The Future of IT Service Management with AI.”

We will take you through the evolution of smart tech, including where it stands today and where it can drive the future for your service delivery, including:

  • What happens when linear processes no longer bind service management
  • Where the ITIL (Information Technology Infrastructure Library) framework fits into the equation
  • Why AI is not what scary sci-fi has led you to believe
  • How to move forward with a measured, strategic approach