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Showing 1 - 16 of 23 white papers, page 1 of 2.
Ease of Management and Flexibility Lead to Long-Term Relationship for IGEL at Texas Credit Union
Randolph-Brooks Federal Credit Union was looking for a more powerful endpoint computing solution to deliver e-mail and core financial applications through its Citrix-based infrastructure to its end-users, and IGEL’s Universal Desktop thin clients and Universal Management Suite (UMS) software fit the bill.

Randolph-Brooks Federal Credit Union is more than just a bank. It is a financial cooperative intent on helping its members save time, save money and earn money. Over the years, the credit union has grown from providing financial resources to military service members and their families to serving hundreds of thousands of members across Texas and around the world. RBFCU has a presence in three major market areas — Austin, Dallas and San Antonio — and has more than 55 branches dedicated to serving members and the community.

First and foremost, RBFCU is people. It’s the more than 1,800 employees who serve members’ needs each day. It’s the senior team and Board of Directors that guide the credit union’s growth. It’s the members who give their support and loyalty to the credit union each day.

To help its employees provide the credit union’s members with the highest levels of services and support, Randolph-Brooks Federal Credit Union relies on IGEL’s endpoint computing solutions.

PrinterLogic and IGEL Enable Healthcare Organizations to Deliver Better Patient Outcomes
Healthcare professionals need to print effortlessly and reliably to nearby or appropriate printers within virtual environments, and PrinterLogic and IGEL can help make that an easy, reliable process—all while efficiently maintaining the protection of confidential patient information.

Many organizations have turned to virtualizing user endpoints to help reduce capital and operational expenses while increasing security. This is especially true within healthcare, where hospitals, clinics, and urgent care centers seek to offer the best possible patient outcomes while adhering to a variety of mandated patient security and information privacy requirements.

With the movement of desktops and applications into the secure data center or cloud, the need for reliable printing of documents, some very sensitive in nature, remains a constant that can be challenging when desktops are virtual but the printing process remains physical. Directing print jobs to the correct printer with the correct physical access rights in the correct location while ensuring compliance with key healthcare mandates like the General Data Protection Regulation (GDPR) and the Healthcare Insurance Portability and Accountability Act (HIPAA) is critical.

Healthcare IT needs to keep pace with these requirements and the ongoing printing demands of healthcare. Medical professionals need to print effortlessly and reliably to nearby or appropriate printers within virtual environments, and PrinterLogic and IGEL can help make that an easy, reliable process—all while efficiently maintaining the protection of confidential patient information. By combining PrinterLogic’s enterprise print management software with centrally managed direct IP printing and IGEL’s software-defined thin client endpoint management, healthcare organizations can:

  • Reduce capital and operational costs
  • Support virtual desktop infrastructure (VDI) and electronic medical records (EMR) systems effectively
  • Centralize and simplify print management
  • Add an essential layer of security from the target printer all the way to the network edge
Implementing High Availability in a Linux Environment
This white paper explores how organizations can lower both CapEx and OpEx running high-availability applications in a Linux environment without sacrificing performance or security.
Using open source solutions can dramatically reduce capital expenditures, especially for software licensing fees. But most organizations also understand that open source software needs more “care and feeding” than commercial software—sometimes substantially more- potentially causing operating expenditures to increase well above any potential savings in CapEx. This white paper explores how organizations can lower both CapEx and OpEx running high-availability applications in a Linux environment without sacrificing performance or security.
How to Develop a Multi-cloud Management Strategy
Increasingly, organizations are looking to move workloads into the cloud. The goal may be to leverage cloud resources for Dev/Test, or they may want to “lift and shift” an application to the cloud and run it natively. In order to enable these various cloud options, it is critical that organizations develop a multi-cloud data management strategy.

The primary goal of a multi-cloud data management strategy is to supply data, either via copying or moving data to the various multi-cloud use cases. A key enabler of this movement is the data management software applications. In theory, data protection applications can perform both of the copy and move functions. A key consideration is how the multi-cloud data management experience is unified. In most cases, data protection applications ignore the user experience of each cloud and use their proprietary interface as the unifying entity, which increases complexity.

There are a variety of reasons organizations may want to leverage multiple clouds. The first use case is to use public cloud storage as a backup mirror to an on-premises data protection process. Using public cloud storage as a backup mirror enables the organization to automatically off-site data. It also sets up many of the more advanced use cases.

Another use case is using the cloud for disaster recovery.

Another use case is “Lift and Shift,” which means the organization wants to run the application in the cloud natively. Initial steps in the “lift and shift” use case are similar to Dev/Test, but now the workload is storing unique data in the cloud.

Multi-cloud is a reality now for most organizations and managing the movement of data between these clouds is critical.

IGEL and LG Team to Improve the Digital Experience for Kaleida Health
Bringing secure, easy to manage, and high-performance access to cloud workspaces for Kaleida Health’s clinical and back office support teams, IGEL OS and LG’s All-in- One Thin Clients standardize and simplify the on-site and remote desktop experience with Citrix VDI.

Kaleida Health was looking to modernize the digital experience for its clinicians and back office support staff. Aging and inconsistent desktop hardware and evolving Windows OS support requirements were taxing the organization’s internal IT resources. Further, the desire to standardize on Citrix VDI  for both on-site and remote workers meant the healthcare organization needed to identify a new software and hardware solution that would support simple and secure access to cloud workspaces.

The healthcare organization began the process by evaluating all of the major thin client OS vendors, and determined IGEL to be the leader for multiple reasons – it is hardware agnostic, stable and has a small footprint based on Linux OS, and it offers a great management platform, the IGEL UMS, for both on-site users and remote access.

Kaleida Health also selected LG thin client monitors early on because the All-in-One form factor supports both back office teams and more importantly, clinical areas including WoW carts, letting medical professionals securely log in and access information and resources from one, protected data center.

Digital Transformation in Education
The digital transformation is going at breakneck speed, including in education. It is very important for educational institutions that IT facilities meet the needs of teachers and students, but innovations must not be at the expense of the IT department’s workload. This whitepaper outlines the most important developments and discusses the possibilities offered by Liquit to meet the needs of education.

In this whitepaper you will discover:

  • The varying technology needs in the education sector and how achieving simplicity in these technologies is the common denominator.
  • The transformation that a modern digital workspace can bring to teaching and learning.
  • How a smart digital workspace can facilitate education by using the best available technology and processes.
  • Automate cleanup of end users’ workspaces and synchronize applications with the latest versions, all without disrupting end-user productivity.
8 Keys to Achieving Anywhere Operations
Download this whitepaper today for insights on how to achieve an efficient IT operation model that supports end users no matter where they are. You’ll learn about the eight value-added areas and strategic trends that are the keys to achieving anywhere operations.
Learn how you can:
  • Deliver the user experience on any device and make the process simple for users and IT alike.
  • Lighten the load for your IT team by creating a unified workspace for a simple environment that’s easier and faster to manage.
  • Automate cleanup of end users’ workspaces and synchronize applications with the latest versions, all without disrupting end-user productivity.
  • Enable anywhere operations using your preferred cloud — on-premises, public, or hybrid.

Disaster Recovery Guide
In this guide, we provide insights into the challenges, needs, strategies, and available solutions for data protection, especially in modern, digital-centric environments. We explain which benefits and efficiencies Zerto, a Hewlett Packard Enterprise company, delivers and how it compares to other business continuity/disaster recovery (BCDR) technologies. Within this guide, we want to provide organizations with the right information to choose the best data protection solution for their needs.

In this guide you will learn about Disaster Recovery planning with Zerto and its impact on business continuity.

In today’s always-on, information-driven business environment, business continuity depends completely on IT infrastructures that are up and running 24/7. Being prepared for any data related disaster – whether natural or man-made – is key to avoiding costly downtime and data loss.

-    The cost and business impact of downtime and data loss can be immense
-    See how to greatly mitigate downtime and data loss with proper DR planning, while achieving RTO’s of minutes and RPO’s of seconds
-    Data loss is not only caused by natural disasters, power outages, hardware failure and user errors, but more and more by man-made disasters such as software problems and cyber security attacks
-    Zerto’s DR solutions are applicable for both on-premise and cloud (DRaaS) virtual environments
-    Having a plan and process in place will help you mitigate the impact of an outage on your business

Download this guide to gain insights into the challenges, needs, strategies, and solutions for disaster recovery and business continuity, especially in modern, virtualized environments and the public cloud.

Ten Topics to Discuss with your Cloud Provider
Find the “just right” cloud for your business. For this white paper, we will focus on existing applications (vs. new application services) that require high levels of performance and security, but that also enable customers to meet specific cost expectations.
There are hundreds, if not thousands, of cloud services available to organizations. In many cases, the capabilities of the service, adjusted for cost, matter more to decision makers than the infrastructure itself. As an example, the underlying infrastructure that supports common business software such as Salesforce, Microsoft Office 365, is rarely scrutinized, as the products are trusted solely on the brand’s reputation.

Choosing the right cloud service for your organization, or for your target customer if you are a managed service provider, can be time consuming and effort intensive. For this paper, we will focus on existing applications (vs. new application services) that require high levels of performance and security, but that also enable customers to meet specific cost expectations. Topics covered include:
•    Global access and availability
•    Cloud management
•    Application performance
•    Security and compliance

How to Sell Disaster Recovery to Senior Management
Are you having trouble selling DR to Senior Management? This white paper gives you strategies for getting on the same page as senior management in implementing a DRaaS solution.
Are you having trouble selling DR to Senior Management? One reason relates to common attitudes towards risk. While people are risk averse and willing to pay to mitigate risk, they do so only when their own money is at stake. When company money is on the line, they’re far more willing to take risks. As a Senior Analyst at Forrester Research has said, “Organizations are willing to accept far more risk than I would have ever thought possible.”

Another reason for this challenge is that organizations, like yours, believe that they have a comprehensive DR program, when, in fact, their program is incomplete. Organizations often implement backup/recovery hardware and software, but fail to consider the processes necessary to implement a full solution.

This white paper gives you strategies for getting on the same page as senior management regarding DR. These strategies include:
•    Striking the use of the term “disaster” from your vocabulary making sure management understands the ROI of IT Recovery
•    Speaking about DR the right way—in terms of risk mitigation
•    Pointing management towards a specific solution.

Making M&A Integration Faster, Cheaper and More Successful with Liquit
Download this eBook today for practical insights on how Liquit can free valuable time for IT teams during and after the M&A process. You’ll learn how Liquit makes it easy for IT to deliver anywhere, any device, any group application access with user context. This ensures faster collaboration and productivity while freeing IT to tackle bigger IT integration projects.

You will also discover how you can:

Quickly Create adaptive and customized M&A workspace

IT teams can quickly set up a branded Liquit Workspace integrated with existing workspaces for a single user interface on the front end while enabling fast individual and group user customization via the back end. This enables you to meet changing user application and platform needs during and after M&A.

Quickly adapt to application user needs

Take application provisioning, updating, and versioning from hours to minutes for hundreds of users, along with access to thousands of curated applications to deliver merging workforce productivity. 

Unify application access provisioning

Eliminate the nightmare of access provisioning across varied on-premises and cloud environments for thousands of users in minutes rather than hours without uprooting native SSO and IAM that are constantly in flux during and after M&A.

Dramatically reduce cost and time expenditures

Eliminate collaboration and communication bottlenecks across on-premises, VDI platforms and clouds while freeing IT time for bigger M&A integration projects and lowering licensing and IT costs.

2022 US Password Practices Report
To raise awareness about the scale of the problem of weak passwords, Keeper Security, the leading provider of zero-trust and zero-knowledge cybersecurity software, is sharing findings about Americans’ password habits and practices. By raising awareness of the personal finances and data put at risk every day by weak, duplicate, and shared passwords, we hope to reduce the risk of cybercrime and promote better password practices among Americans.

Online passwords are used for many critical aspects of our lives. They are needed when we communicate, work, transact and travel. We use them to access our most sensitive data, from banking to health records. Digital passwords are the keys to our lives. Yet we are surprisingly negligent about password protection, from our choice of passwords to the means we use to remember them, and troublingly, our willingness to share sensitive passwords with others.
Keeper Security’s survey of 4,000+ respondents in the US and UK unearthed negligent attitudes toward password protection, in which passwords are being shared with spouses, written down on bits of paper, changed too often, and forgotten over 50 times per year! The result: nearly half of our 2,000 US survey respondents had been hacked at least once, with an average of $378 stolen per cyberattack. The consequences of poor password protection can be disastrous in an era of growing online crime and identity theft. A hacked password can result in ransacked bank accounts, obliterated credit ratings, damaged personal lives and severed business relationships.

Our findings show a troubling disconnect between the value people attach to their passwords and the means they use to protect them. In the US, people would rather see a dentist than lose their passwords, yet safe selection, storage, and management of passwords were found to be severely lacking in this study.

It is of great concern to see passwords being shared and duplicated across multiple platforms. It’s equally concerning to see the use of overly simple passwords, relying on publicly-available data, such as names and birthdays. This will remain an acute challenge as we continue to use a range of devices and platforms to access the internet. The impact of poor password protection was evidenced by the number of people in the survey reporting they’ve personally fallen victim to a cyberattack, resulting in financial loss and compromised social media profiles.

Keeper Security Insight Report: Privileged Access Mgmt Survey User Insights on Cost & Complexity
Privileged access management solutions are primarily designed to protect IT staff, executive leadership, and research and development staff, however, the accelerated digital transformation and ceaseless barrage of cyberthreats is making it increasingly important to protect all end-users within an organization.

Research finds PAM solutions are too complex with 68% of organizations paying for “wasted features” that are rarely used. A global survey of 400 IT and security executives conducted in January 2023, by Keeper Security in partnership with TrendCandy Research, reveals an overwhelming industry desire for Privileged Access Management (PAM) solutions that are easy to deploy and maintain.

The findings show that traditional PAM solutions are falling far short, largely because they are too complex to implement and use. An overwhelming 84% of IT leaders said they want to simplify their PAM solution in 2023. In the current high-risk security climate, it is imperative that all organizations secure their privileged credentials, privileged accounts, and privileged sessions to protect their crown jewels. However, many traditional PAM solutions are failing to provide their intended value outside of these core use cases, because deployment is either too complex, too cost-prohibitive, or both. In the era of remote work, organizations need agile identity security solutions that can protect against cybersecurity threat vectors by monitoring, detecting, and preventing unauthorized privileged access to critical resources.

Keeper Security, a leading innovator in privileged access management, wanted to better understand how IT leaders are thinking about PAM, deploying their PAM solutions, and streamlining their PAM implementations. Keeper commissioned an independent research firm to survey 400 IT and data security leaders in North America and Europe about their strategies and plans for PAM in 2023.

Shaping the Future of Remote Access With Apache Guacamole Technology
In today's hybrid and remote working era, the importance of secure and convenient remote desktop access has become increasingly evident. As employees access sensitive data and systems from various locations and devices, organizations face heightened security risks. These risks include potential data breaches and cyber attacks, particularly when IT and DevOps teams use privileged accounts for remote infrastructure management.
In today's hybrid and remote working era, the importance of secure and convenient remote desktop access has become increasingly evident. As employees access sensitive data and systems from various locations and devices, organizations face heightened security risks. These risks include potential data breaches and cyber attacks, particularly when IT and DevOps teams use privileged accounts for remote infrastructure management.

Since 2016, many users have turned to Apache Guacamole, a community-driven open-source remote desktop platform that is free for anyone to use and if your organization is technically savvy. The source code is publicly available to compile and build.

However, if you’d like software that’s ready to deploy for the enterprise and comes with responsive, professional support, Keeper Connection Manager (KCM) can provide an affordable way to get all the benefits of Apache Guacamole.

KCM provides users with a secure and reliable way to remotely connect to their machines using Remote Desktop Protocol (RDP), Virtual Network Computing (VNC), Secure Shell (SSH) and other common protocols. Moreover, KCM is backed by a responsive team, including the original creators of Apache Guacamole, ensuring expert assistance is always available.

Let’s dive into the importance and challenges of remote access below.

VMware DEM and App Volumes Overview Comparison with ProfileUnity & FlexApp
This guide has been authored by experts at Liquidware in order to provide information and guidance regarding some of the frequently asked questions customers encounter while exploring the FlexApp™ Layering technology.
This guide has been authored by experts at Liquidware in order to provide information and guidance regarding some of the frequently asked questions customers encounter while exploring the FlexApp™ Layering technology. FlexApp Application Layering is an integrated part of ProfileUnity that enables applications to be virtualized in such an innate way that they look native to the Windows operating system (OS) and other applications. FlexApp is a perfect complement to ProfileUnity, which provides full user environment management (UEM) with advanced features such as Application Rights Management and context-aware settings for printer and policy management. Although FlexApp is cost effectively licensed with ProfileUnity™, the solution can be licensed separately if your organization has already standardized on an alternative User Environment Management solution. Application Layering leads to much higher rates of compatibility than previous technologies which used Application Isolation to virtualize applications. Once applications have been packaged for layering, they are containerized on virtual hard disks (VHDXs) or virtual machine disks (VMDKs). They can be centrally assigned to users on a machine-level or context-aware basis. FlexApp applications are compatible with virtual, physical and multi-session Windows® environments such as VMware® Horizon View, Citrix® Virtual Apps and Desktops and Microsoft® AVD. This whitepaper provides an overview of FlexApp concepts and ways in which FlexApp can serve as a cornerstone in an application delivery strategy. FlexApp greatly reduces desktop administration overhead by dramatically reducing the need for traditional software distribution and through a reduction in the number of base images needed to support users. FlexApp is a powerful ally of VDI users and administrators. This paper compares Liquidware solutions to VMware App Volumes version 4 and its current updates through the last revision of this document.
Revolutionizing IT Support
In recent years, the demand for real-time remediation solutions has been on the rise as organizations seek to streamline their support operations and improve customer satisfaction. Real-time remediation solutions are designed to help IT support teams...

In recent years, the demand for real-time remediation solutions has been on the rise as organizations seek to streamline their support operations and improve customer satisfaction. Real-time remediation solutions are designed to help IT support teams quickly identify and resolve user issues by automating common troubleshooting tasks and providing actionable insights. Another reason for the rise in demand is the massive shift to work from anywhere that has occurred post COVID-19. According to Gartner, Inc. a research and advisory firm, it is predicted that work from anywhere will continue to rise. By year-end 2023, 48% of knowledge workers will be working hybrid and fully remote, up from 27% in 2019, with 39% of those working hybrid, up from 12% in 2020.

Hybrid is no longer just an employee perk but an employee expectation, challenging employers to create a human-centric approach to “hybrid.” However, there is no sign of a decline in hybrid work. According to a Gartner, Inc. Hybrid Work Employee Survey, 74% of hybrid or remote employees say their expectations for working flexibly have increased. Only 4% of current hybrid or remote employees have a preference for an on-site arrangement. This hybrid working shift creates a challenge for IT admins to have the ability to monitor and remediate remote endpoints, and this is where real-time remediation solutions come in. This whitepaper will examine the current market for real-time remediation solutions, including key trends, challenges, and opportunities.