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Showing 1 - 16 of 22 white papers, page 1 of 2.
Ease of Management and Flexibility Lead to Long-Term Relationship for IGEL at Texas Credit Union
Randolph-Brooks Federal Credit Union was looking for a more powerful endpoint computing solution to deliver e-mail and core financial applications through its Citrix-based infrastructure to its end-users, and IGEL’s Universal Desktop thin clients and Universal Management Suite (UMS) software fit the bill.

Randolph-Brooks Federal Credit Union is more than just a bank. It is a financial cooperative intent on helping its members save time, save money and earn money. Over the years, the credit union has grown from providing financial resources to military service members and their families to serving hundreds of thousands of members across Texas and around the world. RBFCU has a presence in three major market areas — Austin, Dallas and San Antonio — and has more than 55 branches dedicated to serving members and the community.

First and foremost, RBFCU is people. It’s the more than 1,800 employees who serve members’ needs each day. It’s the senior team and Board of Directors that guide the credit union’s growth. It’s the members who give their support and loyalty to the credit union each day.

To help its employees provide the credit union’s members with the highest levels of services and support, Randolph-Brooks Federal Credit Union relies on IGEL’s endpoint computing solutions.

The Hybrid Cloud Guide
With so many organizations looking to find ways to embrace the public cloud without compromising the security of their data and applications, a hybrid cloud strategy is rapidly becoming the preferred method of efficiently delivering IT services. This guide aims to provide you with an understanding of the driving factors behind why the cloud is being adopted en-masse, as well as advice on how to begin building your own cloud strategy.

With so many organizations looking to find ways to embrace the public cloud without compromising the security of their data and applications, a hybrid cloud strategy is rapidly becoming the preferred method of efficiently delivering IT services.

This guide aims to provide you with an understanding of the driving factors behind why the cloud is being adopted en-masse, as well as advice on how to begin building your own cloud strategy.

Topics discussed include:
•    Why Cloud?
•    Getting There Safely
•    IT Resilience in the Hybrid Cloud
•    The Power of Microsoft Azure and Zerto

You’ll find out how, by embracing the cloud, organizations can achieve true IT Resilience – the ability to withstand any disruption, confidently embrace change and focus on business.

Download the guide today to begin your journey to the cloud!

Austin Solution Provider Powers DaaS Offering with IGEL and Parallels
In 2014, Austin-based Trinsic Technologies introduced Anytime Cloud. Anytime Cloud is a Desktop-as-a-Service (DaaS) solution designed to help SMB clients improve the end user computing experience and streamline business operations. Through Anytime Cloud, customers gain access to the latest cloud and virtualization technologies using IGEL thin clients with Parallels, a virtual application and desktop delivery software application.

Headquartered in Austin, Texas, Trinsic Technologies is a technology solutions provider focused on delivering managed IT and cloud solutions to SMBs since 2005.

In 2014, Trinsic introduced Anytime Cloud, a Desktop-as-a-Service (DaaS) designed to help SMB clients improve the end user computing experience and streamline business operations. To support Anytime Cloud, the solution provider was looking for a desktop delivery and endpoint management solution that would fulfill a variety of different end user needs and requirements across the multiple industries it serves. Trinsic also wanted a solution that provided ease of management and robust security features for clients operating within regulated industries such as healthcare and financial services.

The solution provider selected the IGEL Universal Desktop (UD) thin clients, the IGEL Universal Desktop Converter (UDC), the IGEL OS and the IGEL Universal Management Suite. As a result, some of the key benefits Trinsic has experienced include ease of management and configuration, security and data protection, improved resource allocation and cost savings.

Secure Printing Using ThinPrint, Citrix and IGEL: Solution Guide
This solution guide outlines some of the regulatory issues any business faces when it prints sensitive material. It discusses how a Citrix-IGEL-ThinPrint bundled solution meets regulation criteria such as HIPAA standards and the EU’s soon-to-be-enacted General Data Protection Regulations without diminishing user convenience and productivity.

Print data is generally unencrypted and almost always contains personal, proprietary or sensitive information. Even a simple print request sent from an employee may potentially pose a high security risk for an organization if not adequately monitored and managed. To put it bluntly, the printing processes that are repeated countless times every day at many organizations are great ways for proprietary data to end up in the wrong hands.

Mitigating this risk, however, should not impact the workforce flexibility and productivity print-anywhere capabilities deliver. Organizations seek to adopt print solutions that satisfy government-mandated regulations for protecting end users and that protect proprietary organizational data — all while providing a first-class desktop and application experience for users.

This solution guide outlines some of the regulatory issues any business faces when it prints sensitive material. It discusses how a Citrix-IGEL-ThinPrint bundled solution meets regulation criteria such as HIPAA standards and the EU’s soon-to-be-enacted General Data Protection Regulations without diminishing user convenience and productivity.

Finally, this guide provides high-level directions and recommendations for the deployment of the bundled solution.

PrinterLogic and IGEL Enable Healthcare Organizations to Deliver Better Patient Outcomes
Healthcare professionals need to print effortlessly and reliably to nearby or appropriate printers within virtual environments, and PrinterLogic and IGEL can help make that an easy, reliable process—all while efficiently maintaining the protection of confidential patient information.

Many organizations have turned to virtualizing user endpoints to help reduce capital and operational expenses while increasing security. This is especially true within healthcare, where hospitals, clinics, and urgent care centers seek to offer the best possible patient outcomes while adhering to a variety of mandated patient security and information privacy requirements.

With the movement of desktops and applications into the secure data center or cloud, the need for reliable printing of documents, some very sensitive in nature, remains a constant that can be challenging when desktops are virtual but the printing process remains physical. Directing print jobs to the correct printer with the correct physical access rights in the correct location while ensuring compliance with key healthcare mandates like the General Data Protection Regulation (GDPR) and the Healthcare Insurance Portability and Accountability Act (HIPAA) is critical.

Healthcare IT needs to keep pace with these requirements and the ongoing printing demands of healthcare. Medical professionals need to print effortlessly and reliably to nearby or appropriate printers within virtual environments, and PrinterLogic and IGEL can help make that an easy, reliable process—all while efficiently maintaining the protection of confidential patient information. By combining PrinterLogic’s enterprise print management software with centrally managed direct IP printing and IGEL’s software-defined thin client endpoint management, healthcare organizations can:

  • Reduce capital and operational costs
  • Support virtual desktop infrastructure (VDI) and electronic medical records (EMR) systems effectively
  • Centralize and simplify print management
  • Add an essential layer of security from the target printer all the way to the network edge
UD Pocket Saves the Day After Malware Cripple’s Hospital’s Mission-Critical PCs
IGEL Platinum Partner A2U had endpoints within the healthcare organization’s finance department up and running within a few hours following the potentially crippling cyberattack, thanks to the innovative micro thin client.

A2U, an IGEL Platinum Partner, recently experienced a situation where one of its large, regional healthcare clients was hit by a cyberattack. “Essentially, malware entered the client’s network via a computer and began replicating like wildfire,” recalls A2U Vice President of Sales, Robert Hammond.

During the cyberattack, a few hundred of the hospital’s PCs were affected. Among those were 30 endpoints within the finance department that the healthcare organization deemed mission critical due to the volume of daily transactions between patients, insurance companies, and state and county agencies for services rendered. “It was very painful from a business standpoint not to be able to conduct billing and receiving, not to mention payroll,” said Hammond.

Prior to this particular incident, A2U had received demo units of the IGEL UD Pocket, a revolutionary micro thin client that can transform x86-compatible PCs and laptops into IGEL OS-powered desktops.

“We had been having a discussion with this client about re-imaging their PCs, but their primary concern was maintaining the integrity of the data that was already on the hardware,” continued Hammond. “HIPAA and other regulations meant that they needed to preserve the data and keep it secure, and we thought that the IGEL UD Pocket could be the answer to this problem. We didn’t see why it wouldn’t work, but we needed to test our theory.”

When the malware attack hit, that opportunity came sooner, rather than later for A2U. “We plugged the UD Pocket into one of the affected machines and were able to bypass the local hard drive, installing the Linux-based IGEL OS on the system without impacting existing data,” said Hammond. “It was like we had created a ‘Linux bubble’ that protected the machine, yet created an environment that allowed end users to quickly return to productivity.”

Working with the hospital’s IT team, it only took a few hours for A2U to get the entire finance department back online. “They were able to start billing the very next day,” added Hammond.

Controlling Cloud Costs without Sacrificing Availability or Performance
This white paper is to help prevent cloud services sticker shock from occurring ever again and to help make your cloud investments more effective.
After signing up with a cloud service provider, you receive a bill that causes sticker shock. There are unexpected and seemingly excessive charges, and those responsible seem unable to explain how this could have happened. The situation is critical because the amount threatens to bust the budget unless cost-saving changes are made immediately. The objective of this white paper is to help prevent cloud services sticker shock from occurring ever again.
ESG Report: Verifying Network Intent with Forward Enterprise
This ESG Technical Review documents hands-on validation of Forward Enterprise, a solution developed by Forward Networks to help organizations save time and resources when verifying that their IT networks can deliver application traffic consistently in line with network and security policies. The review examines how Forward Enterprise can reduce network downtime, ensure compliance with policies, and minimize adverse impact of configuration changes on network behavior.
ESG research recently uncovered that 66% of organizations view their IT environments as more or significantly more complex than they were two years ago. The complexity will most likely increase, since 46% of organizations anticipate their network infrastructure spending to exceed that of 2018 as they upgrade and expand their networks.

Large enterprise and service provider networks consist of multiple device types—routers, switches, firewalls, and load balancers—with proprietary operating systems (OS) and different configuration rules. As organizations support more applications and users, their networks will grow and become more complex, making it more difficult to verify and manage correctly implemented policies across the entire network. Organizations have also begun to integrate public cloud services with their on-premises networks, adding further network complexity to manage end-to-end policies.

With increasing network complexity, organizations cannot easily confirm that their networks are operating as intended when they implement network and security policies. Moreover, when considering a fix to a service-impact issue or a network update, determining how it may impact other applications negatively or introduce service-affecting issues becomes difficult. To assess adherence to policies or the impact of any network change, organizations have typically relied on disparate tools and material—network topology diagrams, device inventories, vendor-dependent management systems, command line (CLI) commands, and utilities such as “ping” and “traceroute.” The combination of these tools cannot provide a reliable and holistic assessment of network behavior efficiently.

Organizations need a vendor-agnostic solution that enables network operations to automate the verification of network implementations against intended policies and requirements, regardless of the number and types of devices, operating systems, traffic rules, and policies that exist. The solution must represent the topology of the entire network or subsets of devices (e.g., in a region) quickly and efficiently. It should verify network implementations from prior points in time, as well as proposed network changes prior to implementation. Finally, the solution must also enable organizations to quickly detect issues that affect application delivery or violate compliance requirements.
Forward Networks ROI Case Study
See how a large financial services business uses Forward Enterprise to achieve significant ROI with process improvements in trouble ticket resolution, audit-related fixes and change windows.
Because Forward Enterprise automates the intelligent analysis of network designs, configurations and state, we provide an immediate and verifiable return on investment (ROI) in terms of accelerating key IT processes and reducing manhours of highly skilled engineers in troubleshooting and testing the network.

In this paper, we will quantify the ROI of a large financial services firm and document the process improvements that led to IT cost savings and a more agile network. In this analysis, we will look at process improvements in trouble ticket resolution, audit-related fixes and acceleration of network updates and change windows. We will explore each of these areas in more detail, along with the input assumptions for the calculations, but for this financial services customer, the following benefits were achieved, resulting in an annualized net savings of over $3.5 million.
Defending Against the Siege of Ransomware
The threat of ransomware is only just beginning. In fact, nearly 50% of organizations have suffered at least one ransomware attack in the past 12 months and estimates predict this will continue to increase at an exponential rate. While healthcare and financial services are the most targeted industries, no organization is immune. And the cost? Nothing short of exorbitant.
The threat of ransomware is only just beginning. In fact, nearly 50% of organizations have suffered at least one ransomware attack in the past 12 months and estimates predict this will continue to increase at an exponential rate. While healthcare and financial services are the most targeted industries, no organization is immune. And the cost? Nothing short of exorbitant.
How to seamlessly and securely transition to hybrid cloud
Find out how to optimize your hybrid cloud workload through system hardening, incident detection, active defense and mitigation, quarantining and more. Plus, learn how to ensure protection and performance in your environment through an ideal hybrid cloud workload protection solution.

With digital transformation a constantly evolving reality for the modern organization, businesses are called upon to manage complex workloads across multiple public and private clouds—in addition to their on-premises systems.

The upside of the hybrid cloud strategy is that businesses can benefit from both lowered costs and dramatically increased agility and flexibility. The problem, however, is maintaining a secure environment through challenges like data security, regulatory compliance, external threats to the service provider, rogue IT usage and issues related to lack of visibility into the provider’s infrastructure.

Find out how to optimize your hybrid cloud workload through system hardening, incident detection, active defense and mitigation, quarantining and more. Plus, learn how to ensure protection and performance in your environment through an ideal hybrid cloud workload protection solution that:


•    Provides the necessary level of protection for different workloads
•    Delivers an essential set of technologies
•    Is structured as a comprehensive, multi-layered solution
•    Avoids performance degradation for services or users
•    Supports compliance by satisfying a range of regulation requirements
•    Enforces consistent security policies through all parts of hybrid infrastructure
•    Enables ongoing audit by integrating state of security reports
•    Takes account of continuous infrastructure changes

Office 365 / Microsoft 365: The Essential Companion Guide
Office 365 and Microsoft 365 contain truly powerful applications that can significantly boost productivity in the workplace. However, there’s a lot on offer so we’ve put together a comprehensive companion guide to ensure you get the most out of your investment! This free 85-page eBook, written by Microsoft Certified Trainer Paul Schnackenburg, covers everything from basic descriptions, to installation, migration, use-cases, and best practices for all features within the Office/Microsoft 365 sui

Welcome to this free eBook on Office 365 and Microsoft 365 brought to you by Altaro Software. We’re going to show you how to get the most out of these powerful cloud packages and improve your business. This book follows an informal reference format providing an overview of the most powerful applications of each platform’s feature set in addition to links directing to supporting information and further reading if you want to dig further into a specific topic. The intended audience for this book is administrators and IT staff who are either preparing to migrate to Office/Microsoft 365 or who have already migrated and who need to get the lay of the land. If you’re a developer looking to create applications and services on top of the Microsoft 365 platform, this book is not for you. If you’re a business decision-maker, rather than a technical implementer, this book will give you a good introduction to what you can expect when your organization has been migrated to the cloud and ways you can adopt various services in Microsoft 365 to improve the efficiency of your business.

THE BASICS

We’ll cover the differences (and why one might be more appropriate for you than the other) in more detail later but to start off let’s just clarify what each software package encompasses in a nutshell. Office 365 (from now on referred to as O365) 7 is an email collaboration and a host of other services provided as a Software as a Service (SaaS) whereas Microsoft 365 (M365) is Office 365 plus Azure Active Directory Premium, Intune – cloud-based management of devices and security and Windows 10 Enterprise. Both are per user-based subscription services that require no (or very little) infrastructure deployments on-premises.

The SysAdmin Guide to Azure Infrastructure as a Service
If you're used to on-premises infrastructures, cloud platforms can seem daunting. But it doesn't need to be. This eBook written by the veteran IT consultant and trainer Paul Schnackenburg, covers all aspects of setting up and maintaining a high-performing Azure IaaS environment, including: • VM sizing and deployment • Migration • Storage and networking • Security and identity • Infrastructure as code and more!

The cloud computing era is well and truly upon us, and knowing how to take advantage of the benefits of this computing paradigm while maintaining security, manageability, and cost control are vital skills for any IT professional in 2020 and beyond. And its importance is only getting greater.

In this eBook, we’re going to focus on Infrastructure as a Service (IaaS) on Microsoft’s Azure platform - learning how to create VMs, size them correctly, manage storage, networking, and security, along with backup best practices. You’ll also learn how to operate groups of VMs, deploy resources based on templates, managing security and automate your infrastructure. If you currently have VMs in your own datacenter and are looking to migrate to Azure, we’ll also teach you that.

If you’re new to the cloud (or have experience with AWS/GCP but not Azure), this book will cover the basics as well as more advanced skills. Given how fast things change in the cloud, we’ll cover the why (as well as the how) so that as features and interfaces are updated, you’ll have the theoretical knowledge to effectively adapt and know how to proceed.

You’ll benefit most from this book if you actively follow along with the tutorials. We will be going through terms and definitions as we go – learning by doing has always been my preferred way of education. If you don’t have access to an Azure subscription, you can sign up for a free trial with Microsoft. This will give you 30 days 6 to use $200 USD worth of Azure resources, along with 12 months of free resources. Note that most of these “12 months” services aren’t related to IaaS VMs (apart from a few SSD based virtual disks and a small VM that you can run for 750 hours a month) so be sure to get everything covered on the IaaS side before your trial expires. There are also another 25 services that have free tiers “forever”.

Now you know what’s in store, let’s get started!

Exploring AIOps: Cluster Analysis for Events
AIOps, i.e., artificial intelligence for IT operations, has become the latest strategy du jour in the IT operations management space to help address and better manage the growing complexity and extreme scale of modern IT environments. AIOps enables some unique and new capabilities on this front, though it is quite a bit more complicated than the panacea that it is made out to be. However, the underlying AI and machine learning (ML) concepts do help complement, supplement and, in particular cases
AIOps, i.e., artificial intelligence for IT operations, has become the latest strategy du jour in the IT operations management space to help address and better manage the growing complexity and extreme scale of modern IT environments. AIOps enables some unique and new capabilities on this front, though it is quite a bit more complicated than the panacea that it is made out to be. However, the underlying AI and machine learning (ML) concepts do help complement, supplement and, in particular cases, even supplant more traditional approaches to handling typical IT Ops scenarios at scale.

An AIOps platform has to ingest and deal with multiple types of data to develop a comprehensive understanding of the state of the managed domain(s) and to better discern the push and pull of diverse trends in the environment, both overt and subtle, that may destabilize critical business outcomes. In this white paper, we will take a look at an AIOps approach to handling one of the fundamental data types: events.
IDC: SaaS Backup and Recovery: Simplified Data Protection Without Compromise
Although the majority of organizations have a "cloud first" strategy, most also continue to manage onsite applications and the backup infrastructure associated with them. However, many are moving away from backup specialists and instead are leaving the task to virtual infrastructure administrators or other IT generalists. Metallic represents Commvault's direct entry into one of the fastest-growing segments of the data protection market. Its hallmarks are simplicity and flexibility of deployment

Metallic is a new SaaS backup and recovery solution based on Commvault's data protection software suite, proven in the marketplace for more than 20 years. It is designed specifically for the needs of medium-scale enterprises but is architected to grow with them based on data growth, user growth, or other requirements. Metallic initially offers either monthly or annual subscriptions through reseller partners; it will be available through cloud service providers and managed service providers over time. The initial workload use cases for Metallic include virtual machine (VM), SQL Server, file server, MS Office 365, and endpoint device recovery support; the company expects to add more use cases and supported workloads as the solution evolves.

Metallic is designed to offer flexibility as one of the service's hallmarks. Aspects of this include:

  • On-demand infrastructure: Metallic manages the cloud-based infrastructure components and software for the backup environment, though the customer will still manage any of its own on- premise infrastructure. This environment will support on-premise, cloud, and hybrid workloads. IT organizations are relieved of the daily task of managing the infrastructure components and do not have to worry about upgrades, OS or firmware updates and the like, for the cloud infrastructure, so people can repurpose that time saved toward other activities.
  • Metallic offers preconfigured plans designed to have users up and running in approximately 15 minutes, eliminating the need for a proof-of-concept test. These preconfigured systems have Commvault best practices built into the design, or organizations can configure their own.
  • Partner-delivered services: Metallic plans to go to market with resellers that can offer a range of services on top of the basic solution's capabilities. These services will vary by provider and will give users a variety of choices when selecting a provider to match the services offered with the organization's needs.
  • "Bring your own storage": Among the flexible options of Metallic, including VM and file or SQL database use cases, users can deploy their own storage, either on-premise or in the cloud, while utilizing the backup/recovery services of Metallic. The company refers to this option as "SaaS Plus."
Ten Topics to Discuss with Your Cloud Provider
Find the “just right” cloud for your business. For this paper, we will focus on existing applications (vs. new application services) that require high levels of performance and security, but that also enable customers to meet specific cost expectations.

Choosing the right cloud service for your organization, or for your target customer if you are a managed service provider, can be time consuming and effort intensive. For this paper, we will focus on existing applications (vs. new application services) that require high levels of performance and security, but that also enable customers to meet specific cost expectations.

Topics covered include:

  • Global access and availability
  • Cloud management
  • Application performance
  • Security and compliance
  • And more!