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Showing 1 - 16 of 16 white papers, page 1 of 1.
Charity Golf Tournament Sponsorship Results in a Hole-in-One for IGEL and Lockton Companies
Lockton was in the midst of a Citrix VDI roll-out when one of its thin client manufacturers changed some of the key features on the model the insurance broker was using to power its endpoints. This presented a number of challenges that the Lockton team needed to overcome during a critical stage in the VDI roll-out. Lockton was introduced to IGEL by Choice Solutions, an IGEL Platinum Partner, and selected the IGEL Universal Desktop (UD2-LX); IGEL Universal Management Suite (UMS); IGEL Universal D

Although Lockton is the world’s largest privately owned insurance brokerage firm, clients most frequently describe the insurance broker as team members who make their businesses better. Energy, innovation and deep expertise fuel Lockton’s focus on solving its clients’ problems and achieving real results.

It is this spirit of innovation that led Lockton to recently embark on the deployment of Citrix Virtual Desktop Infrastructure (VDI) at its headquarters in the Country Club Plaza area of Kansas City, MO., and local office locations across the United States and around the globe.

Lockton was about a quarter of the way through its Cirrus VDI deployment when one of its thin client manufacturers changed some of the key features on the model the insurance broker was using, without warning. This presented a number of challenges that Lockton’s IT team was unable to overcome during a critical stage in the VDI roll-out.

Around the same time Lockton was experiencing issues with the thin client manufacturer, they participated in a charity golf tournament in Kansas City that was hosted by IGEL Platinum Partner Choice Solutions and sponsored by IGEL. Following the golf tournament, Lockton tested the IGEL Universal Desktop (UD2-LX) and the IGEL Universal Management Suite (UMS) management console. The insurer realized immediately that the superior design and secure infrastructure management capabilities would make it possible for them to easily manage their entire network of thin clients in the U.S. from the company’s headquarters in Kansas City, and this was a key selling point.

To date, with the help of Choice Solutions, Lockton has deployed 1,200 IGEL UD2-LX thin clients and expected that number to increase to 1,800 by the end of 2017. Lockton also has a small number of licenses for the IGEL Universal Desktop Converter software which they are leveraging to turn hardware from other thin client manufacturers into IGEL-powered endpoints. Additionally, the insurer is using the IGEL UD Pocket to deliver the IGEL desktop to employees using legacy thin client hardware.

PrinterLogic and IGEL Enable Healthcare Organizations to Deliver Better Patient Outcomes
Healthcare professionals need to print effortlessly and reliably to nearby or appropriate printers within virtual environments, and PrinterLogic and IGEL can help make that an easy, reliable process—all while efficiently maintaining the protection of confidential patient information.

Many organizations have turned to virtualizing user endpoints to help reduce capital and operational expenses while increasing security. This is especially true within healthcare, where hospitals, clinics, and urgent care centers seek to offer the best possible patient outcomes while adhering to a variety of mandated patient security and information privacy requirements.

With the movement of desktops and applications into the secure data center or cloud, the need for reliable printing of documents, some very sensitive in nature, remains a constant that can be challenging when desktops are virtual but the printing process remains physical. Directing print jobs to the correct printer with the correct physical access rights in the correct location while ensuring compliance with key healthcare mandates like the General Data Protection Regulation (GDPR) and the Healthcare Insurance Portability and Accountability Act (HIPAA) is critical.

Healthcare IT needs to keep pace with these requirements and the ongoing printing demands of healthcare. Medical professionals need to print effortlessly and reliably to nearby or appropriate printers within virtual environments, and PrinterLogic and IGEL can help make that an easy, reliable process—all while efficiently maintaining the protection of confidential patient information. By combining PrinterLogic’s enterprise print management software with centrally managed direct IP printing and IGEL’s software-defined thin client endpoint management, healthcare organizations can:

  • Reduce capital and operational costs
  • Support virtual desktop infrastructure (VDI) and electronic medical records (EMR) systems effectively
  • Centralize and simplify print management
  • Add an essential layer of security from the target printer all the way to the network edge
UD Pocket Saves the Day After Malware Cripple’s Hospital’s Mission-Critical PCs
IGEL Platinum Partner A2U had endpoints within the healthcare organization’s finance department up and running within a few hours following the potentially crippling cyberattack, thanks to the innovative micro thin client.

A2U, an IGEL Platinum Partner, recently experienced a situation where one of its large, regional healthcare clients was hit by a cyberattack. “Essentially, malware entered the client’s network via a computer and began replicating like wildfire,” recalls A2U Vice President of Sales, Robert Hammond.

During the cyberattack, a few hundred of the hospital’s PCs were affected. Among those were 30 endpoints within the finance department that the healthcare organization deemed mission critical due to the volume of daily transactions between patients, insurance companies, and state and county agencies for services rendered. “It was very painful from a business standpoint not to be able to conduct billing and receiving, not to mention payroll,” said Hammond.

Prior to this particular incident, A2U had received demo units of the IGEL UD Pocket, a revolutionary micro thin client that can transform x86-compatible PCs and laptops into IGEL OS-powered desktops.

“We had been having a discussion with this client about re-imaging their PCs, but their primary concern was maintaining the integrity of the data that was already on the hardware,” continued Hammond. “HIPAA and other regulations meant that they needed to preserve the data and keep it secure, and we thought that the IGEL UD Pocket could be the answer to this problem. We didn’t see why it wouldn’t work, but we needed to test our theory.”

When the malware attack hit, that opportunity came sooner, rather than later for A2U. “We plugged the UD Pocket into one of the affected machines and were able to bypass the local hard drive, installing the Linux-based IGEL OS on the system without impacting existing data,” said Hammond. “It was like we had created a ‘Linux bubble’ that protected the machine, yet created an environment that allowed end users to quickly return to productivity.”

Working with the hospital’s IT team, it only took a few hours for A2U to get the entire finance department back online. “They were able to start billing the very next day,” added Hammond.

8 Keys to Achieving Anywhere Operations
Download this whitepaper today for insights on how to achieve an efficient IT operation model that supports end users no matter where they are. You’ll learn about the eight value-added areas and strategic trends that are the keys to achieving anywhere operations.
Learn how you can:
  • Deliver the user experience on any device and make the process simple for users and IT alike.
  • Lighten the load for your IT team by creating a unified workspace for a simple environment that’s easier and faster to manage.
  • Automate cleanup of end users’ workspaces and synchronize applications with the latest versions, all without disrupting end-user productivity.
  • Enable anywhere operations using your preferred cloud — on-premises, public, or hybrid.

Solving the BIG problems in cloud computing
The two big challenges in deploying and growing cloud usage are cost and security. Shadow IT has contributed to those challenges by causing overspending and exposing organizations to significant security risks. So, how should enterprises address both hybrid (on-premises and in the cloud) and multi-cloud challenges? This research reviews new technologies and approaches that can improve visibility for IT teams, enable security policies across the entire network, and manage costs more effectively.

Vladimir Galabov, Director, Cloud and Data Center Research, and Rik Turner, Principal Analyst, Emerging Technologies, are the co-authors of this eBook from Omdia, a data, research, and consulting business that offers expert analysis and strategic insight to empower decision-making surrounding new technologies.

This eBook covers the following topics:

  • the current landscape of cloud computing, including the BIG problems
  • the advantages of using a multi-cloud approach
  • the dangers of shadow IT, including billing surprises and security breaches
  • the move of mission-critical applications to the cloud
  • the considerations regarding cloud security, including recommendations for IT teams
Unmasking the Top 5 End-User Computing (EUC) Challenges
The work-from-anywhere world is upon us. To support the distributed workforce, organizations have deployed virtual applications and desktops, but still struggle to make the digital employee experience as good or better than the office experience. ControlUp surveyed over 450 end-user computing administrators and asked them about their most challenging problems in supporting remote work.
Today, millions of people across the globe are now working remotely. Though COVID-19 will soon be but a memory, this “work-from-anywhere” trend is here to stay. To support the distributed workforce, organizations have deployed virtual applications and desktops, but still struggle to make the employee experience as good or better than their experience in the office.

ControlUp surveyed over 450 end-user computing administrators and asked them about their most challenging problems in supporting remote work. From slow logons, application performance issues, network latency, unified communications issues, to slow sessions, this paper explains the top five survey findings and explores the ways ControlUp helps mitigate these problems.
Analyzing VMware Horizon Logons
While VMware Horizon provides a powerful virtualization platform, technologies and capabilities like Microsoft Windows, Active Directory, authentication, DNS, network, group policy, and third-party apps must work seamlessly to provide a great digital employee experience. This eBook will focus on improving the logon duration for EUC and VDI deployments.

While VMware Horizon provides a powerful virtualization platform, technologies and capabilities like Microsoft Windows, Active Directory, authentication, DNS, network, group policy, and third-party apps must work seamlessly to provide a great digital employee experience. This eBook will focus on improving the logon duration for EUC and VDI deployments.

And view this solution page for more information. 

Why backup is breaking hyper-converged infrastructure and how to fix it
The goal of a hyperconverged infrastructure (HCI) is to simplify how to apply compute, network and storage resources to applications. Ideally, the data center’s IT needs are consolidated down to a single architecture that automatically scales as the organization needs to deploy more applications or expand existing ones. The problem is that the backup process often breaks the consolidation effort by requiring additional independent architectures to create a complete solution.

How Backup Breaks Hyperconvergence

Backup creates several separate architectures outside of the HCI architecture. Each of these architectures need independent management. First, the backup process will often require a dedicated backup server. That server will run on a stand-alone system and then connect to the HCI solution to perform a backup. Second, the dedicated backup server will almost always have its own storage system to store data backed up from the HCI. Third, there are some features, like instant recovery and off-site replication, that require production quality storage to function effectively.

The answer for IT is to find a backup solution that fully integrates with the HCI solution, eliminating the need to create these additional silos.

Avoid Costly Inter-Cloud Routing Mistakes with an Intent Check
A Google search for “unexpected AWS charges” returns hundreds of thousands of results. In addition to economic consequences, inefficient traffic routing to and from your various cloud instances and other services can also lead to bandwidth and latency issues that undermine network and app performance. By using the intent check feature in the Forward Enterprise platform, you can identify and fix inter-cloud routing mistakes across all of your cloud instances.
A Google search for “unexpected AWS charges” returns hundreds of thousands of results. In addition to
economic consequences, inefficient traffic routing to and from your various cloud instances and other
services can also lead to bandwidth and latency issues that undermine network and app performance.
By using the intent check feature in the Forward Enterprise platform, you can identify and fix inter-cloud
routing mistakes across all of your cloud instances.
Examining the Effectiveness of Digital Twins in Network Modeling
A 451 Research survey examined the prevalence and effectiveness of shared data models and “digital twins” in network modeling from the perspectives of cloud, network, and security operations, examining how approaches to data sharing impacted each role and the interaction between these job functions. The survey responses illustrate the effectiveness of digital twins and indicate the relative digital maturity of each job function, showing where there is potential to improve efficiency.
A 451 Research survey examined the prevalence and effectiveness of shared data models and “digital twins” in network modeling from the perspectives of cloud, network, and security operations, examining how approaches to data sharing impacted each role and the interaction between these job functions.

The survey responses illustrate the effectiveness of digital twins and indicate the relative digital maturity of each job function, showing where there is potential to improve efficiency.
End-to-end Networking Visibility and Management
To better understand how organizations are addressing end-to-end network visibility and management as well as adopting new technologies to drive greater operational efficiencies, ESG surveyed IT professionals responsible for their organization’s network environment. Some key findings include: Highly distributed application and employee environments will persist and digital twin technology awareness is expanding. Read this report for more details and other key findings.
To better understand how organizations are addressing end-to-end network visibility and management as well as adopting new technologies to drive greater operational efficiencies, ESG surveyed IT professionals responsible for their organization’s network environment. Some key findings include: Highly distributed application and employee environments will persist and digital twin technology awareness is expanding. Read this report for more details and other key findings.
Self-service password reset and remote work
Remote and hybrid work environments mean IT Service Desks have a new set of complex challenges to navigate while maintaining a trusted level of security. Navigate the IT service desk in a remote & hybrid work environment more efficiently.

Remote and hybrid work environments mean IT Service Desks have a new set of complex challenges to navigate while maintaining a trusted level of security. Navigate the IT service desk in a remote & hybrid work environment more efficiently.

We examine the common driver for Service Desk tickets including network access, cached credentials workarounds, and password resets. All of which can present unique cyber-security challenges that require change for increased efficiency, productivity and security.

Download the whitepaper to learn what the Specops Software cybersecurity team recommends increasing efficiency without sacrificing security.

Understanding Windows Server Hyper-V Cluster Configuration, Performance and Security
Explore Hyper-V cluster configuration, performance optimization, and security best practices with this comprehensive whitepaper. Learn how to enhance your Hyper-V environment's reliability and efficiency.
Delve into the world of Hyper-V cluster configuration, performance enhancement, and security reinforcement with our in-depth whitepaper. This resource provides valuable insights into maximizing the potential of your Hyper-V environment. It covers essential topics such as Windows Server Failover Clustering, Hyper-V configuration best practices, networking considerations, advanced virtual machine network configuration, iSCSI storage design, VHDX file format optimization, and event log troubleshooting for Hyper-V. Discover the benefits of using System Center Virtual Machine Manager (SCVMM) and gain a clear understanding of when it's required. Whether you're an IT professional managing virtualized environments or an organization seeking to improve its Hyper-V infrastructure, this whitepaper equips you with the knowledge needed to achieve a robust, high-performing, and secure Hyper-V setup.
VMware vSphere 6.7 Update 1 Upgrade and Security Configuration
Discover best practices for upgrading to VMware vSphere 6.7 Update 1 and enhancing security. Explore Virtualization-Based Security, vTPM, and network protection.
This whitepaper provides essential insights into upgrading to VMware vSphere 6.7 Update 1 while emphasizing security configurations. Learn about best practices for upgrading your environment, enhancing Virtualization-Based Security, and securing the Virtual Networking Layer. Explore the advantages of vTPM, secure VM networking, and more. Whether you're planning an upgrade or aiming to bolster your virtualization security, this resource offers valuable guidance.
Shaping the Future of Remote Access With Apache Guacamole Technology
In today's hybrid and remote working era, the importance of secure and convenient remote desktop access has become increasingly evident. As employees access sensitive data and systems from various locations and devices, organizations face heightened security risks. These risks include potential data breaches and cyber attacks, particularly when IT and DevOps teams use privileged accounts for remote infrastructure management.
In today's hybrid and remote working era, the importance of secure and convenient remote desktop access has become increasingly evident. As employees access sensitive data and systems from various locations and devices, organizations face heightened security risks. These risks include potential data breaches and cyber attacks, particularly when IT and DevOps teams use privileged accounts for remote infrastructure management.

Since 2016, many users have turned to Apache Guacamole, a community-driven open-source remote desktop platform that is free for anyone to use and if your organization is technically savvy. The source code is publicly available to compile and build.

However, if you’d like software that’s ready to deploy for the enterprise and comes with responsive, professional support, Keeper Connection Manager (KCM) can provide an affordable way to get all the benefits of Apache Guacamole.

KCM provides users with a secure and reliable way to remotely connect to their machines using Remote Desktop Protocol (RDP), Virtual Network Computing (VNC), Secure Shell (SSH) and other common protocols. Moreover, KCM is backed by a responsive team, including the original creators of Apache Guacamole, ensuring expert assistance is always available.

Let’s dive into the importance and challenges of remote access below.

The Gorilla Guide to Enabling IT at the Edge
Compute from beyond the datacenter. Download this guide to enable IT at the edge! Are you looking to manage and enable IT applications outside of your central data center? Demand for near-real-time response in critical applications is driving a need to put computing power where it can be best used - at the edge of your network. If you're considering edge computing, then you need to read "The Gorilla Guide to Enabling IT at the Edge." Inside this guide you will: Learn how edge computing deploymen

Compute from Beyond the Datacenter.

Download this guide to enable IT at the edge! Are you looking to manage and enable IT applications outside of your central data center? Demand for near-real-time response in critical applications is driving a need to put computing power where it can be best used - at the edge of your network. If you're considering edge computing, then you need to read "The Gorilla Guide to Enabling IT at the Edge."

Inside this guide you will:

  • Learn how edge computing deployments can be just as secure, efficient, and robust as your local data center
  • Learn how other companies have successfully set up and implemented their edge environments
  • Get plenty of tricks and tips to help you do edge computing right
  • Learn if edge computing is a good fit for your organization and more