UNC Health Care selects IGEL Universal Desktop Converter (UDC) and IGEL Universal Management Suite (UMS) for simplicity, cost-savings and security.
“The need to provide users with access to their desktops from any device anywhere, anytime is driving a growing number of IT organizations to migrate toward VDI environments,” said Simon Clephan, Vice President of Business Development and Strategic Alliances, IGEL. “One of the key advantages that IGEL brings to the table is the simplicity that comes from being able to manage an entire fleet of thin clients from a single console. Additionally, the IGEL Universal Desktop Converter provides IT organizations with the flexibility they need to convert any compatible thin client, desktop or laptop computer into an IGEL thin client solution, without having to make an upfront investment in new hardware to support their virtualized infrastructures.”
UNC Health Care selected the IGEL UDC and UMS software for its Citrix VDI deployment following a “bake-off” between thin client solutions. “IGEL won hands down due the simplicity and superiority of its management capabilities,” said James Cole, Technical Architect, UNC Health Care. “And, because the IGEL UDC software is designed to quickly and efficiently convert existing endpoint hardware into IGEL Linux OS-powered thin clients, we knew that by selecting the IGEL solution we would also realize a significant reduction in our capital expenditures.”
Since initiating the deployment of the IGEL UDC and UMS software, UNC Health Care has also experienced significant time savings. “Prior to deploying the IGEL UDC and UMS software, it took our team 25-30 minutes to create a virtual image on each system, not counting the personalization of the system for each use case, now that process takes less than 10 minutes, and even less time when converting the system to VDI roaming,” added Cole.
Additionally, the ease of integration between the IGEL UDC and IGEL UMS with Citrix XenDesktop and other solutions offered by Citrix Ecosystem partners, including Imprivata, has enabled secure access to the health care network’s Epic Systems’ Electronic Medical Records (EMR) system.
There’s little doubt we’re in the midst of a change in the way we operationalize and manage our end users’ workspaces. On the one hand, IT leaders are looking to gain the same efficiencies and benefits realized with cloud and next-generation virtual-server workloads. And on the other hand, users are driving the requirements for anytime, anywhere and any device access to the applications needed to do their jobs. To provide the next-generation workspaces that users require, enterprises are adopting a variety of technologies such as virtual-desktop infrastructure (VDI), published applications and layered applications. At the same time, those technologies are creating new and challenging problems for those looking to gain the full benefits of next-generation end-user workspaces.
Before racing into any particular desktop transformation delivery approach it’s important to define appropriate goals and adopt a methodology for both near- and long-term success. One of the most common planning pitfalls we’ve seen in our history supporting the transformation of more than 6 million desktops is that organizations tend to put too much emphasis on the technical delivery and resource allocation aspects of the platform, and too little time considering the needs of users. How to meet user expectations and deliver a user experience that fosters success is often overlooked.
To prevent that problem and achieve near-term success as well as sustainable long-term value from a next-generation desktop transformation approach, planning must also include defining a methodology that should include the following three things:
• Develop a baseline of “normal” performance for current end user computing delivery• Set goals for functionality and defined measurements supporting user experience• Continually monitor the environment to ensure users are satisfied and the environment is operating efficiently
This white paper will show why the user experience is difficult to predict, why it’s essential to planning, and why factoring in the user experience—along with resource allocation—is key to creating and delivering the promise of a next-generation workspace that is scalable and will produce both near-and long-term value.
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