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Salem State University Teams with IGEL, Citrix and Nutanix to Deliver Digital Workspaces
Limited IT resources drive need for the IGEL’s robust management features; maturity of Citrix virtual desktop infrastructure, and the simplicity and time-to-value for Nutanix’s hyperconverged infrastructure offering make the combined solution a no-brainer for the university.
When Jake Snyder joined Salem State University’s IT department, the public university located just outside of Boston, Mass. was only using traditional PCs. “95% of the PCs were still on Windows 7 and there was no clear migration path in sight to Windows 10,” recalls Snyder. “Additionally, all updates to these aging desktop computers were being done locally in the university’s computer labs. Management was difficult and time consuming.”

The university realized something had to change, and that was one of the reasons why they brought Snyder on board – to upgrade its end-user computing environment to VDI. Salem State was looking for the security and manageability that a VDI solution could provide. “One of the biggest challenges that the university had been experiencing was managing desktop imaging and applications,” said Snyder. “They wanted to be able to keep their student, faculty and staff end-points up to date and secure, while at the same time easing the troubleshooting process. They weren’t able to do any of this with their current set-up.”

Snyder first saw a demo of the IGEL solution at the final BriForum event in Boston in 2016. “It was great to see IGEL at that event as I had heard a lot of good buzz around their products and solutions, especially from other colleagues in the industry,” said Snyder. “After BriForum, I went back and ordered some evaluation units to test out within our EUC environment.”

What Snyder quickly discovered during the evaluation period was that the IGEL Universal Management Suite (UMS) was not just plug-and-play, like he had expected. “The IGEL UMS was a very customizable solution, and I liked the robust interface,” continued Snyder. “Despite competitive solutions, it was clear from the start that the IGEL devices were going to be easier to use and cheaper in the long run. IGEL really was a ‘no-brainer’ when you consider the management capabilities and five-year warranty they offer on their hardware.”

Salem State University currently has 400 IGEL Universal Desktop software-defined thin clients deployed on its campus including 360 UD3 thin clients, which are the workhorse of the IGEL portfolio, and 40 UD6 thin clients, which support high-end graphics capabilities for multimedia users. Salem State has also purchased IGEL UD Pocket micro thin clients which they are now testing.
Understanding Windows Server Hyper-V Cluster Configuration, Performance and Security
Explore Hyper-V cluster configuration, performance optimization, and security best practices with this comprehensive whitepaper. Learn how to enhance your Hyper-V environment's reliability and efficiency.
Delve into the world of Hyper-V cluster configuration, performance enhancement, and security reinforcement with our in-depth whitepaper. This resource provides valuable insights into maximizing the potential of your Hyper-V environment. It covers essential topics such as Windows Server Failover Clustering, Hyper-V configuration best practices, networking considerations, advanced virtual machine network configuration, iSCSI storage design, VHDX file format optimization, and event log troubleshooting for Hyper-V. Discover the benefits of using System Center Virtual Machine Manager (SCVMM) and gain a clear understanding of when it's required. Whether you're an IT professional managing virtualized environments or an organization seeking to improve its Hyper-V infrastructure, this whitepaper equips you with the knowledge needed to achieve a robust, high-performing, and secure Hyper-V setup.
The ROI of a Network Digital Twin
A network digital twin is a digital model of the network that makes network data accessible and actionable to ensure the network behaves as expected and is secure. NetOps, SecOps, and CloudOps teams use this data to drastically reduce time spent diagnosing problems, leading to a more agile, reliable, and secure network. Read this eBook for more details on the financial return on aligning your team, simplifying troubleshooting, and avoiding outages by using a network digital twin.


  • What is a network digital twin?
  • Outages are expensive and preventable
  • A network digital twin saves time and money
  • Time is money
  • General use cases
    • Workflow automation
    • Inventory management
    • Automated compliance/audit
    • Change management
  • Network security use cases
    • Security posture verification
    • Incident response
    • Vulnerability management
  • Multi-cloud use cases
    • Continuous multi-cloud security audit
    • Service assurance
    • End-to-end visibility
  • Network operations use cases
    • Path verification/analysis
    • Outage prevention
    • Troubleshooting
Revolutionizing IT Support
In recent years, the demand for real-time remediation solutions has been on the rise as organizations seek to streamline their support operations and improve customer satisfaction. Real-time remediation solutions are designed to help IT support teams...

In recent years, the demand for real-time remediation solutions has been on the rise as organizations seek to streamline their support operations and improve customer satisfaction. Real-time remediation solutions are designed to help IT support teams quickly identify and resolve user issues by automating common troubleshooting tasks and providing actionable insights. Another reason for the rise in demand is the massive shift to work from anywhere that has occurred post COVID-19. According to Gartner, Inc. a research and advisory firm, it is predicted that work from anywhere will continue to rise. By year-end 2023, 48% of knowledge workers will be working hybrid and fully remote, up from 27% in 2019, with 39% of those working hybrid, up from 12% in 2020.

Hybrid is no longer just an employee perk but an employee expectation, challenging employers to create a human-centric approach to “hybrid.” However, there is no sign of a decline in hybrid work. According to a Gartner, Inc. Hybrid Work Employee Survey, 74% of hybrid or remote employees say their expectations for working flexibly have increased. Only 4% of current hybrid or remote employees have a preference for an on-site arrangement. This hybrid working shift creates a challenge for IT admins to have the ability to monitor and remediate remote endpoints, and this is where real-time remediation solutions come in. This whitepaper will examine the current market for real-time remediation solutions, including key trends, challenges, and opportunities.