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The Definitive Guide to Monitoring Virtual Environments
The virtualization of physical computers has become the backbone of public and private cloud computing from desktops to data centers, enabling organizations to optimize hardware utilization, enhance security, support multi-tenancy and more. These environments are complex and ephemeral, creating requirements and challenges beyond the capability of traditional monitoring tools that were originally designed for static physical environments. But modern solutions exist, and can bring your virtual env

OVERVIEW

The virtualization of physical computers has become the backbone of public and private cloud computing from desktops to data centers, enabling organizations to optimize hardware utilization, enhance security, support multi-tenancy and more. These environments are complex and ephemeral, creating requirements and challenges beyond the capability of traditional monitoring tools that were originally designed for static physical environments. But modern solutions exist, and can bring your virtual environment to new levels of efficiency, performance and scale.

This guide explains the pervasiveness of virtualized environments in modern data centers, the demand these environments create for more robust monitoring and analytics solutions, and the keys to getting the most out of virtualization deployments.

TABLE OF CONTENTS

·        History and Expansion of Virtualized Environments

·        Monitoring Virtual Environments

·        Approaches to Monitoring

·        Why Effective Virtualization Monitoring Matters

·        A Unified Approach to Monitoring Virtualized Environments

·        5 Key Capabilities for Virtualization Monitoring

o   Real-Time Awareness

o   Rapid Root-Cause Analytics

o   End-to-End Visibility

o   Complete Flexibility

o   Hypervisor Agnosticism

·        Evaluating a Monitoring Solution

o   Unified View

o   Scalability

o   CMDB Support

o   Converged Infrastructure

o   Licensing

·        Zenoss for Virtualization Monitoring

IGEL Powers Rich Multimedia Computing Experience for Fulton Financial Corporation
In an effort to optimize the productivity of its employees and enable them to have more time to focus on their customers, Fulton sought to upgrade the thin clients for its Citrix application virtualization infrastructure. With the help of its Citrix partner and IGEL Platinum Partner, Plan B Technologies, Fulton selected the IGEL Universal Desktop (UD6) thin clients featuring Intel Celeron J1900 Quad-Core processors and the IGEL Universal Management Suite (UMS).

Fulton Financial Corporation has a long and storied history that began in 1882 in Lancaster, Pennsylvania, where local merchants
and farmers organized Fulton National Bank. The bank’s name was chosen to honor Lancaster County native Robert Fulton, the inventor and artist best known for designing and building the Clermont, the first successful steamboat.

In an effort to optimize the productivity of its employees and enable them to have more time to focus on their customers, Fulton sought to upgrade the thin clients for its Citrix application virtualization infrastructure, with the help of its Citrix partner and IGEL Platinum Partner, Plan B Technologies.

In selecting a desktop computing solution to support its Citrix application virtualization infrastructure, Fulton had one unique business requirement, they were looking for a solution that would mirror the experience provided by a Windows PC, without actually being a Windows PC.

During the evaluation process, Fulton looked at thin clients from IGEL and another leading manufacturer, conducting a “bake-off” of several models including the IGEL Universal Desktop (UD6). Fulton like the fact that IGEL is forward- thinking in designing its desktop computing solutions, and began its IGEL roll-out by purchasing 2,300 IGEL UD6 thin clients in 2016 for its headquarters and branch offices, and plans to complete the roll out of IGEL thin clients to the remainder of its 3,700 employees in the coming months. The bank is also leveraging the IGEL Universal Management Suite (UMS) to manage its fleet of IGEL thin clients.

Charity Golf Tournament Sponsorship Results in a Hole-in-One for IGEL and Lockton Companies
Lockton was in the midst of a Citrix VDI roll-out when one of its thin client manufacturers changed some of the key features on the model the insurance broker was using to power its endpoints. This presented a number of challenges that the Lockton team needed to overcome during a critical stage in the VDI roll-out. Lockton was introduced to IGEL by Choice Solutions, an IGEL Platinum Partner, and selected the IGEL Universal Desktop (UD2-LX); IGEL Universal Management Suite (UMS); IGEL Universal D

Although Lockton is the world’s largest privately owned insurance brokerage firm, clients most frequently describe the insurance broker as team members who make their businesses better. Energy, innovation and deep expertise fuel Lockton’s focus on solving its clients’ problems and achieving real results.

It is this spirit of innovation that led Lockton to recently embark on the deployment of Citrix Virtual Desktop Infrastructure (VDI) at its headquarters in the Country Club Plaza area of Kansas City, MO., and local office locations across the United States and around the globe.

Lockton was about a quarter of the way through its Cirrus VDI deployment when one of its thin client manufacturers changed some of the key features on the model the insurance broker was using, without warning. This presented a number of challenges that Lockton’s IT team was unable to overcome during a critical stage in the VDI roll-out.

Around the same time Lockton was experiencing issues with the thin client manufacturer, they participated in a charity golf tournament in Kansas City that was hosted by IGEL Platinum Partner Choice Solutions and sponsored by IGEL. Following the golf tournament, Lockton tested the IGEL Universal Desktop (UD2-LX) and the IGEL Universal Management Suite (UMS) management console. The insurer realized immediately that the superior design and secure infrastructure management capabilities would make it possible for them to easily manage their entire network of thin clients in the U.S. from the company’s headquarters in Kansas City, and this was a key selling point.

To date, with the help of Choice Solutions, Lockton has deployed 1,200 IGEL UD2-LX thin clients and expected that number to increase to 1,800 by the end of 2017. Lockton also has a small number of licenses for the IGEL Universal Desktop Converter software which they are leveraging to turn hardware from other thin client manufacturers into IGEL-powered endpoints. Additionally, the insurer is using the IGEL UD Pocket to deliver the IGEL desktop to employees using legacy thin client hardware.

Ease of Management and Flexibility Lead to Long-Term Relationship for IGEL at Texas Credit Union
Randolph-Brooks Federal Credit Union was looking for a more powerful endpoint computing solution to deliver e-mail and core financial applications through its Citrix-based infrastructure to its end-users, and IGEL’s Universal Desktop thin clients and Universal Management Suite (UMS) software fit the bill.

Randolph-Brooks Federal Credit Union is more than just a bank. It is a financial cooperative intent on helping its members save time, save money and earn money. Over the years, the credit union has grown from providing financial resources to military service members and their families to serving hundreds of thousands of members across Texas and around the world. RBFCU has a presence in three major market areas — Austin, Dallas and San Antonio — and has more than 55 branches dedicated to serving members and the community.

First and foremost, RBFCU is people. It’s the more than 1,800 employees who serve members’ needs each day. It’s the senior team and Board of Directors that guide the credit union’s growth. It’s the members who give their support and loyalty to the credit union each day.

To help its employees provide the credit union’s members with the highest levels of services and support, Randolph-Brooks Federal Credit Union relies on IGEL’s endpoint computing solutions.

Omaha School District Leverages IGEL’s Revolutionary Micro Client
Millard Public Schools is currently leveraging the IGEL UD Pocket, a revolutionary micro client, inside the district’s computer-aided design (CAD) classrooms to securely and cost-effectively deliver Autodesk software to their CAD students via a Citrix virtual desktop.
Millard Public Schools was looking for a secure and cost-effective way to deliver graphics intensive CAD applications to students via Citrix virtual desktops. The school district selected the IGEL UD Pocket and is now leveraging the micro thin client inside its CAD classrooms. Some of the key benefits the district has experienced as a result of the IGEL solution include ease of management and configuration, time and cost savings, support for a robust multimedia experience, and enhanced endpoint security as students are now only able to access their Windows-based, GPU-enabled virtual desktops from a secured Linux-based endpoint.
Austin Solution Provider Powers DaaS Offering with IGEL and Parallels
In 2014, Austin-based Trinsic Technologies introduced Anytime Cloud. Anytime Cloud is a Desktop-as-a-Service (DaaS) solution designed to help SMB clients improve the end user computing experience and streamline business operations. Through Anytime Cloud, customers gain access to the latest cloud and virtualization technologies using IGEL thin clients with Parallels, a virtual application and desktop delivery software application.

Headquartered in Austin, Texas, Trinsic Technologies is a technology solutions provider focused on delivering managed IT and cloud solutions to SMBs since 2005.

In 2014, Trinsic introduced Anytime Cloud, a Desktop-as-a-Service (DaaS) designed to help SMB clients improve the end user computing experience and streamline business operations. To support Anytime Cloud, the solution provider was looking for a desktop delivery and endpoint management solution that would fulfill a variety of different end user needs and requirements across the multiple industries it serves. Trinsic also wanted a solution that provided ease of management and robust security features for clients operating within regulated industries such as healthcare and financial services.

The solution provider selected the IGEL Universal Desktop (UD) thin clients, the IGEL Universal Desktop Converter (UDC), the IGEL OS and the IGEL Universal Management Suite. As a result, some of the key benefits Trinsic has experienced include ease of management and configuration, security and data protection, improved resource allocation and cost savings.

PrinterLogic and IGEL Enable Healthcare Organizations to Deliver Better Patient Outcomes
Healthcare professionals need to print effortlessly and reliably to nearby or appropriate printers within virtual environments, and PrinterLogic and IGEL can help make that an easy, reliable process—all while efficiently maintaining the protection of confidential patient information.

Many organizations have turned to virtualizing user endpoints to help reduce capital and operational expenses while increasing security. This is especially true within healthcare, where hospitals, clinics, and urgent care centers seek to offer the best possible patient outcomes while adhering to a variety of mandated patient security and information privacy requirements.

With the movement of desktops and applications into the secure data center or cloud, the need for reliable printing of documents, some very sensitive in nature, remains a constant that can be challenging when desktops are virtual but the printing process remains physical. Directing print jobs to the correct printer with the correct physical access rights in the correct location while ensuring compliance with key healthcare mandates like the General Data Protection Regulation (GDPR) and the Healthcare Insurance Portability and Accountability Act (HIPAA) is critical.

Healthcare IT needs to keep pace with these requirements and the ongoing printing demands of healthcare. Medical professionals need to print effortlessly and reliably to nearby or appropriate printers within virtual environments, and PrinterLogic and IGEL can help make that an easy, reliable process—all while efficiently maintaining the protection of confidential patient information. By combining PrinterLogic’s enterprise print management software with centrally managed direct IP printing and IGEL’s software-defined thin client endpoint management, healthcare organizations can:

  • Reduce capital and operational costs
  • Support virtual desktop infrastructure (VDI) and electronic medical records (EMR) systems effectively
  • Centralize and simplify print management
  • Add an essential layer of security from the target printer all the way to the network edge
UD Pocket Saves the Day After Malware Cripple’s Hospital’s Mission-Critical PCs
IGEL Platinum Partner A2U had endpoints within the healthcare organization’s finance department up and running within a few hours following the potentially crippling cyberattack, thanks to the innovative micro thin client.

A2U, an IGEL Platinum Partner, recently experienced a situation where one of its large, regional healthcare clients was hit by a cyberattack. “Essentially, malware entered the client’s network via a computer and began replicating like wildfire,” recalls A2U Vice President of Sales, Robert Hammond.

During the cyberattack, a few hundred of the hospital’s PCs were affected. Among those were 30 endpoints within the finance department that the healthcare organization deemed mission critical due to the volume of daily transactions between patients, insurance companies, and state and county agencies for services rendered. “It was very painful from a business standpoint not to be able to conduct billing and receiving, not to mention payroll,” said Hammond.

Prior to this particular incident, A2U had received demo units of the IGEL UD Pocket, a revolutionary micro thin client that can transform x86-compatible PCs and laptops into IGEL OS-powered desktops.

“We had been having a discussion with this client about re-imaging their PCs, but their primary concern was maintaining the integrity of the data that was already on the hardware,” continued Hammond. “HIPAA and other regulations meant that they needed to preserve the data and keep it secure, and we thought that the IGEL UD Pocket could be the answer to this problem. We didn’t see why it wouldn’t work, but we needed to test our theory.”

When the malware attack hit, that opportunity came sooner, rather than later for A2U. “We plugged the UD Pocket into one of the affected machines and were able to bypass the local hard drive, installing the Linux-based IGEL OS on the system without impacting existing data,” said Hammond. “It was like we had created a ‘Linux bubble’ that protected the machine, yet created an environment that allowed end users to quickly return to productivity.”

Working with the hospital’s IT team, it only took a few hours for A2U to get the entire finance department back online. “They were able to start billing the very next day,” added Hammond.

Modernized Backup for Open VMs
Catalogic vProtect is an agentless enterprise backup solution for Open VM environments such as RedHat Virtualization, Nutanix Acropolis, Citrix XenServer, KVM, Oracle VM, PowerKVM, KVM for IBM z, oVirt, Proxmox and Xen. vProtect enables VM-level protection and can function as a standalone solution or integrate with enterprise backup software such as IBM Spectrum Protect, Veritas NetBackup or Dell-EMC Networker. It is easy to use and affordable.
Catalogic vProtect is an agentless enterprise backup solution for Open VM environments such as RedHat Virtualization, Nutanix Acropolis, Citrix XenServer, KVM, Oracle VM, PowerKVM, KVM for IBM z, oVirt, Proxmox and Xen.  vProtect enables VM-level protection and can function as a standalone solution or integrate with enterprise backup software such as IBM Spectrum Protect, Veritas NetBackup or Dell-EMC Networker. It is easy to use and affordable.
Modernized Backup for Nutanix Acropolis Hypervisor
Catalogic vProtect is an agentless enterprise backup solution for Nutanix Acropolis. vProtect enables VM-level protection with incremental backups, and can function as a standalone solution or integrate with enterprise backup software such as IBM Spectrum Protect, Veritas NetBackup or Dell-EMC Networker. It is easy to use and affordable. It also supports Open VM environments such as RedHat Virtualization, Citrix XenServer, KVM, Oracle VM, and Proxmox.
Catalogic vProtect is an agentless enterprise backup solution for Nutanix Acropolis. vProtect enables VM-level protection with incremental backups, and can function as a standalone solution or integrate with enterprise backup software such as IBM Spectrum Protect, Veritas NetBackup or Dell-EMC Networker. It is easy to use and affordable.  It also supports Open VM environments such as RedHat Virtualization, Citrix XenServer, KVM, Oracle VM, and Proxmox.
vSphere Troubleshooting Guide
Troubleshooting complex virtualization technology is something all VMware users will have to face at some point. It requires an understanding of how various components fit together and finding a place to start is not easy. Thankfully, VMware vExpert Ryan Birk is here to help with this eBook preparing you for any problems you may encounter along the way.

This eBook explains how to identify problems with vSphere and how to solve them. Before we begin, we need to start off with an introduction to a few things that will make life easier. We’ll start with a troubleshooting methodology and how to gather logs. After that, we’ll break this eBook into the following sections: Installation, Virtual Machines, Networking, Storage, vCenter/ESXi and Clustering.

ESXi and vSphere problems arise from many different places, but they generally fall into one of these categories: Hardware issues, Resource contention, Network attacks, Software bugs, and Configuration problems.

A typical troubleshooting process contains several tasks: 1. Define the problem and gather information. 2. Identify what is causing the problem. 3. Fix the problem, implement a fix.

One of the first things you should try to do when experiencing a problem with a host, is try to reproduce the issue. If you can find a way to reproduce it, you have a great way to validate that the issue is resolved when you do fix it. It can be helpful as well to take a benchmark of your systems before they are implemented into a production environment. If you know HOW they should be running, it’s easier to pinpoint a problem.

You should decide if it’s best to work from a “Top Down” or “Bottom Up” approach to determine the root cause. Guest OS Level issues typically cause a large amount of problems. Let’s face it, some of the applications we use are not perfect. They get the job done but they utilize a lot of memory doing it.

In terms of virtual machine level issues, is it possible that you could have a limit or share value that’s misconfigured? At the ESXi Host Level, you could need additional resources. It’s hard to believe sometimes, but you might need another host to help with load!

Once you have identified the root cause, you should assess the impact of the problem on your day to day operations. When and what type of fix should you implement? A short-term one or a long-term solution? Assess the impact of your solution on daily operations. Short-term solution: Implement a quick workaround. Long-term solution: Reconfiguration of a virtual machine or host.

Now that the basics have been covered, download the eBook to discover how to put this theory into practice!

Reducing Data Center Infrastructure Costs with Software-Defined Storage
Download this white paper to learn how software-defined storage can help reduce data center infrastructure costs, including guidelines to help you structure your TCO analysis comparison.

With a software-based approach, IT organizations see a better return on their storage investment. DataCore’s software-defined storage provides improved resource utilization, seamless integration of new technologies, and reduced administrative time - all resulting in lower CAPEX and OPEX, yielding a superior TCO.

A survey of 363 DataCore customers found that over half of them (55%) achieved positive ROI within the first year of deployment, and 21% were able to reach positive ROI in less than 6 months.

Download this white paper to learn how software-defined storage can help reduce data center infrastructure costs, including guidelines to help you structure your TCO analysis comparison.

Jumpstart your Disaster Recovery and Remote Work Strategy: 6 Considerations for your Virtual Desktop
If you have a business continuity strategy or not, this guide will help to understand the unique considerations (and advantages) to remote desktops. Learn how your virtualized environments are suited to good DR and how they can be optimized to protect your organization from that worst-case scenario.
If you have a business continuity strategy or not, this guide will help to understand the unique considerations (and advantages) to remote desktops. Learn how your virtualized environments are suited to good DR and how they can be optimized to protect your organization from that worst-case scenario.
Make the Move: Linux Desktops with Cloud Access Software
Gone are the days where hosting Linux desktops on-premises is the only way to ensure uncompromised customization, choice and control. You can host Linux desktops & applications remotely and visualize them to further security, flexibility and performance. Learn why IT teams are virtualizing Linux.

Make the Move: Linux Remote Desktops Made Easy

Securely run Linux applications and desktops from the cloud or your data center.

Download this guide and learn...

  • Why organizations are virtualizing Linux desktops & applications
  • How different industries are leveraging remote Linux desktops & applications
  • What your organization can do to begin this journey


Key Considerations for Configuring Virtual Desktops For Remote Work
At any time, organizations worldwide and individuals can be forced to work from home. Learn about a sustainable solution to enable your remote workforce quickly and easily and gain tips to enhance your business continuity strategy when it comes to employee computing resources.

Assess what you already have

If you have a business continuity plan or a disaster recovery plan in place, that’s a good place to start. This scenario may not fit the definition of disaster that you originally intended, but it can serve to help you test your plan in a more controlled fashion that can benefit both your current situation by giving you a head start, and your overall plan by revealing gaps that would be more problematic in a more urgent or catastrophic environment with less time to prepare and implement.

Does your plan include access to remote desktops in a data center or the cloud? If so, and you already have a service in place ready to transition or expand, you’re well on your way.

Read the guide to learn what it takes for IT teams to set up staff to work effectively from home with virtual desktop deployments. Learn how to get started, if you’re new to VDI or if you already have an existing remote desktop scenario but are looking for alternatives.

Top 5 Reasons to Think Outside the Traditional VDI Box
Finding yourself limited with an on-premises VDI setup? A traditional VDI model may not be the ideal virtualization solution, especially for those looking for a simple, low-cost solution. This guide features 5 reasons to look beyond traditional VDI when deciding how to virtualize an IT environment.

A traditional VDI model can come with high licensing costs, limited opportunity to mix and match components to suit your needs, not to mention the fact that you're locked into a single vendor.

We've compiled a list of 5 reasons to think outside the traditional VDI box, so you can see what is possible by choosing your own key components, not just the ones you're locked into with a full stack solution.