Precisely released new research conducted with the Americas SAP Users Group (ASUG), revealing how the push towards AI and automation is reshaping SAP® transformation strategies. The findings are explored in the full report, Advancing Automation, AI, and Process Transformation in SAP: 2027 Trends and Challenges, available now.
The latest research highlights continued progress in SAP S/4HANA® modernization, growing interest in AI-enabled automation, and a shift towards more flexible, best-of-breed strategies. However, legacy complexity, integration challenges, and data quality requirements remain significant obstacles. For the first time, the annual study also explores the emerging role of AI and AI agents in SAP automation.
AI Enters SAP Workflows, but Human Oversight Remains Essential
AI is fast becoming part of SAP-related workflows, but most organizations are focused on augmenting human activity rather than enabling fully autonomous processes:
- Microsoft Copilot (60%) is the most-used AI interface alongside SAP ERP processes followed by ChatGPT (27%), and SAP Joule (26%).
- 46% use AI across automated and human-assisted tasks, while only 3% report fully automated, AI-driven processes.
- More than half (51%) are in the early stages of exploring AI-assisted development, while 7% report extensive use to scale automation.
“AI offers significant opportunities to accelerate SAP automation, but realizing its full potential requires well-defined business processes and a unified, trusted data foundation, supported by strong governance and human oversight,” said Ashwin Ramachandran, Senior Vice President, Product Management at Precisely.
SAP S/4HANA Migration Accelerates as Legacy Complexity Deepens
With the 2027 SAP ECC end-of-maintenance deadline now looming, SAP S/4HANA migration continues to gain momentum. However, organizations face growing challenges in untangling legacy processes, customizations, and complex data environments:
- 67% are fully or partially migrated, up from 59% in 2025 and 50% in 2024, while another 23% expect to complete migration within 24 months.
- 53% cite handling SAP ECC customizations as the leading migration challenge.
- 83% consider SAP master data cleansing as important to the migration process.
Automation Strategies Become More Mature and Defined
Organizations are adopting more established automation strategies, with growing emphasis on flexible, business-user-friendly solutions:
- 33% have adopted a best-of-breed automation approach, up from 19% in 2025.
- 84% consider no-code/low-code capabilities important when selecting an SAP automation platform, while 71% say citizen development is important to their automation strategy.
- 52% cite business process complexity and integration with existing processes as leading automation challenges.
SAP Fiori® and SAP® Business Technology Platform (BTP) adoption also continue to expand, with 81% using SAP Fiori in some form and 55% using SAP BTP services. However, 67% continue to operate hybrid SAP Fiori and SAP GUI environments, highlighting the complexity of enterprise modernization.
“Organizations are making significant progress in SAP modernization, but adopting new technologies is only part of the equation,” added Ramachandran. “Overcoming legacy complexity, integration challenges, and data quality issues requires trusted data and intelligent automation. By bringing these two elements together as the foundation, businesses can streamline complex SAP processes, strengthen governance, and confidently scale AI to deliver lasting business value.”
Precisely helps organizations simplify and automate complex SAP processes through its comprehensive range of process automation capabilities – accelerating modernization initiatives and enabling access to clean, governed, AI-ready SAP master data. Most recently, Precisely introduced the Automate MCP Server and native OData support for Precisely Automate, enabling AI applications and agents to connect with SAP automation workflows through standards-based integrations while supporting SAP Clean Core requirements.
Access the full Advancing Automation, AI, and Process Transformation in SAP: 2027 Trends and Challenges report to explore the findings.
