Ameyo (www.ameyo.com),
the market leader in contact center technology and omnichannel customer
experience, today announced that Vembu Technologies, leading provider
of affordable software and cloud services for data protection, disaster
recovery and CRM, has chosen Ameyo Contact Center Technology to add
intelligence to its outbound dialing strategy. Vembu Technologies
deployed Ameyo platform to provide customers an intuitive, guided and
cohesive customer journey while easily onboarding new clients.
Vembu Technologies has provided industry-recognized solutions to more
than 25,000 businesses worldwide through a network of 4000+ partners.
Vembu's flagship product is its Backup and Disaster Recovery (BDR)
product targeted at IT administrators in SMEs to protect their Physical,
VMware and Hyper-V environments.
The India
based solutions provider was previously using a PBX solution for their
dialing process. The company was encountering problems in voice quality
when interacting with customers, and were lacking proper reporting
functionality to analyse and review the performance of their operations.
This led them to search for an intelligent contact center technology
that was capable of automating the entire dialing process, and powering
customer support and inside sales operations.
Ameyo Preview Dialer
currently powers both inbound and outbound calling processes of Vembu
Technologies. Inbound calling campaigns primarily facilitates customer
support, and outbound calling powers lead generation and information
dissemination (during software implementation). Ameyo seamlessly
integrated with Vembu's third-party CRM, and with Customer Manager API
leads are automatically uploaded to Ameyo's calling system. This
eliminated manual uploading, human errors, and wastage of leads. With Ameyo Click-to-Call API, Vembu's sales representatives are now able to dial prospects or customers in a single click of a button.
Ameyo
Preview Dialer enabled the agents to preview customer information
without squandering for data through multiple systems. It allowed agents
to prep before the call was connected providing them time to take notes
on how best to take the call forward. The supervisory team of Vembu
Technologies was delighted with the cradle-to-the-grave reporting
functionality of Ameyo that generated reports based on customers'
requirement, providing supervisors with real-time information on leads
dialed, converted, sales made, failed calls, etc.
With
Ameyo, Vembu claims to have increased its operational efficiency in
support and sales, and has provided customers the window to reach them
instantly. "Ameyo is simply superb for customer service. It's simple and user friendly interface helps to increase
the agent level productivity and efficiency. It plays a vital role in
our company's new customer acquisition and also gaining good customer
reputation," says Manoj M, Senior Engineer, Vembu Technologies.