Virtualization Technology News and Information
VMblog Expert Interview: Michele Borovac Explains the Workspot Turnkey SaaS Platform, Cloud Desktop and Business Continuity and Security

interview workspot michele borovac 

A few weeks ago, Workspot and ESG released a new survey that looked at VDI, DaaS and cloud desktops.  It was filled with great findings and information.  So to learn more about Workspot and how cloud desktops can help with business continuity and security, VMblog reached out to Michele Borovac, Chief Marketing Officer at Workspot.

VMblog:  What is the solution that Workspot provides?

Michele Borovac:  Workspot is a turnkey SaaS platform that allows IT to deliver low latency Windows 10 cloud desktops into any Microsoft Azure region globally. Our solution can be deployed in days, and IT admins can manage their entire desktop infrastructure from a single console. IT organizations are freed from the cost and complexity of on-prem infrastructure, as Workspot takes on the responsibility for the desktop SLA. End users can access their Workspot cloud desktop from anywhere, on any device; because their desktop is typically less than 50 milliseconds away, they get exceptional performance. Lastly, Workspot offers flat rate pricing that includes the cost of Azure compute, Go-Live deployment services, and ongoing support, so customers also gain budget predictability.

VMblog:  How is Workspot approaching business continuity for its customers?

Borovac:  Business continuity is built-in with Workspot. When centralizing desktop infrastructure in the cloud, users gain full productivity from wherever they are, even without access to their desk in the office. Many of our customers use Workspot to address specific use cases, like supporting remote software developers or providing secure access for contractors. When the pandemic hit, our customers were able to ensure their employees were safe at home by simply expanding their Workspot deployment to support additional users - often in a matter of hours.

VMblog:  Can you share an example of how an organization is using cloud desktops for biz continuity?

Borovac:  We recently hosted a Town Hall webinar to talk with three of our customers to share how they have helped their businesses adapt to remote work. IT leaders from each of the companies discussed how quickly they were able to transition, and interestingly, they saw an increase in productivity with people working from home. We now see that what started as execution of business continuity planning has become the new normal for many of our customers. Remote work is proving effective, and will impact future technology decisions, as well as practical concerns around real estate and office configurations.

VMblog:  What are the issues that can result from relying on VPN?

Borovac:  For most organizations, VPNs were leveraged to provide access to applications and data for about 5% of workers who were traveling or working remotely. When that that percentage jumped to 100%, VPNs quickly became a bottleneck, requiring IT to acquire more equipment and field hundreds of calls from end users unhappy with performance. VPNs also have a negative impact for users who need access to SaaS applications, where traffic must funnel through the corporate datacenter before coming back out to the cloud. The technology was not designed for easy scalability and is not an optimal solution to support long term remote work.

VMblog:  What happens to your desktop if Azure goes down?

Borovac:  Luckily, Azure has been incredibly stable, but Workspot is the only cloud desktop company that can handle the small risk of instability. Workspot not only offers backup/restore capabilities to address common issues like user error or viruses, but also unique multi-region resiliency. Workspot can maintain a backup of each user's desktop in another cloud region, so if their primary region goes down, they can quickly switch to their backup and continue working.

VMblog:  What makes cloud desktops more secure than physical desktops?

Borovac:  Centralizing your desktop infrastructure offers many security advantages. Most CIOs have realized that Azure can better defend against security breaches than their in-house datacenters, so you gain Azure's built-in security. Second, Workspot can work with the tools you use already to distribute software updates and security patches, like InTune or SCCM. Updating a centralized image is vastly easier than tracking whether each endpoint is up to date, and a single unpatched PC can create vulnerability for an entire organization. Workspot's secure client can run on any endpoint - it simply provides a view into users' desktops in the cloud, so data never resides on their devices. Because Workspot is a turnkey service, we also maintain a Network Operations Center that provides a big data feed, including user login attempts, locations, and more. Companies can leverage this data or export it to data analytics tools like Splunk for valuable security insights.  

VMblog:  How long does it take to launch from initial implementation?

Borovac:  Unlike legacy on-prem VDI solutions, which can require months of configuration and ongoing tuning before the first desktop is even available, Workspot desktops can be deployed in days and require no infrastructure investment or VDI expertise. Workspot's customer success team helps optimize the platform for each customer's unique Windows 10 image, applications and MFA, and security stack. Once this configuration is created, additional desktops can be spun up in minutes, anywhere in the world.


Published Monday, June 08, 2020 7:41 AM by David Marshall
There are no comments for this post.
To post a comment, you must be a registered user. Registration is free and easy! Sign up now!
<June 2020>