Kaspersky announces the launch of Successive
Plus MSA, a brand new Maintenance Service Agreement (MSA) exclusive to
Kaspersky's Managed Service Provider (MSP) community in the U.S. and Canada.
This new offering will provide MSPs with superior support for their clients by
protecting them with world-class assistance from Kaspersky's local team of
certified engineers for a low monthly cost.
A direct result of partner feedback, Successive Plus MSA
offers a more flexible model for MSPs that need assistance with configuration
and best practices, as well as 24x7 support for critical issues. Key benefits
of this offering include priority support line for all break/fix incidents, around
the clock priority support line for Severity 1 issues support from a local team
of senior certified engineers and more.
Successive Plus MSA is broken down into four categories of
severity. Severity one incidents include those that make a business completely
inoperable. Severity two cases are for businesses that have been severely
impacted to the point of infection on non-critical endpoints. Severity three
incidents are for businesses that have been impacted but remain functional.
Lastly, severity four cases are for businesses that have general requests for
non-critical issues, product information, etc.
"I am thrilled to announce this new, enhanced support
program for our North American MSPs," said Trevor Serebro, MSP and
distribution territory channel manager for Kaspersky North America. "At
Kaspersky, we understand that running a MSP business is not an easy task,
especially in the current climate when the market is so challenging. Our goal
for this improved support offering is to take our MSP Program to the next level
and differentiate ourselves from competitors in the space. We know that MSPs
have choices, so being able to offer partners one of the most effective
cybersecurity solutions on the market paired with our award winning North
American Support Team makes this a win-win for our partner community.
Successive Plus MSA is now available for new and existing
MSPs for a low monthly subscription fee and is available for a wide range of
Kaspersky products and solutions including Kaspersky Endpoint Security Cloud,
Kaspersky Endpoint Security for Business, Kaspersky Endpoint Detection and
Response Optimum, Kaspersky Optimum Security, Managed Detection and Response,
Kaspersky Security for Microsoft Office 365 and more.