HYCU, Inc., a leader for modern data
protection for on-prem, cloud services, and SaaS, and one of the fastest
growing companies in the industry, today announced the appointment of Brian
Babineau as HYCU's Chief Customer Officer. Babineau brings more than two
decades of experience leading results-oriented customer-focused services and
support organizations. He joins HYCU from Barracuda where most recently he was
Chief Customer Officer. Prior he was the Senior Vice President and General
Manager of MSP Solutions growing the business year on year via organic
innovation and multiple acquisitions. He joined Barracuda as Vice President of
Product Marketing. A long-standing analyst at Enterprise Strategy Group, Inc.,
he joined ESG from EMC where he held a number of customer-facing positions. He
joins a customer-centric leadership team that delivers value through protecting
and securing critical enterprise data.
"Delighting customers has always been our focus at HYCU. With more
than 4,200 customers worldwide and an industry-leading NPS score consistently
above 90, to support our next phase of growth, we were looking for someone with
a rich pedigree of data protection experience, along with a proven ability to
help meet customers' evolving purchasing habits with innovative solutions. We
could not be more thrilled to have Brian join the team," said Simon Taylor,
Founder and CEO, HYCU. "Brian brings a rare balance of ensuring customers make
the most from their technology investments while exceeding both success and
support experience."
While at Barracuda, Babineau led several initiatives to simplify
customer experience from purchase through support. He spearheaded the concept
of global customer success after delivering consistent retention metrics with
the MSP Division. He was an integral part of Barracuda's shift from an
appliance to SaaS business model across several security solutions.
"I have admired HYCU's journey to date as a leading SaaS and
multi-cloud data protection platform provider," said Babineau. "I'm excited to
join HYCU as the company looks to expand its products and market reach. The
team has very aggressive customer metrics which will translate into better
business outcomes for them and us. As a passionate customer success executive
and operator, I am impressed by the caliber of HYCU's customer base and I am
looking forward to spending time with our customers to ensure they maximize
their investment in HYCU."